EAB
Research Partner Engagement Associate
CRM
Edtech.com's Summary
EAB is hiring a Research Partner Engagement Associate. This role actively drives partner engagement by recruiting and retaining partners for events, supporting Strategic Leaders with necessary data and collateral, and reporting on participation trends to enhance service impact through innovative tools and technology.
Highlights
- Support registration processes and manage escalations in partnership with operations team.
- Conduct outreach campaigns targeting Executive and Administrative Assistants to boost event attendance.
- Create materials and activate targeted partner lists for outreach campaigns.
- Leverage AI tools like ChatGPT to enhance content personalization and workflow efficiency.
- Manage event communication digests and report on partner participation and service uptake.
- Requires Bachelor’s degree and experience or interest in event operations, marketing, or partner engagement.
- Proficiency in MS Office, cloud content management platforms, CRM systems, and email/event management tools.
- Comfortable using AI-enabled tools to improve productivity and content development.
- Starting salary around $41,000 per year with eligibility for discretionary bonuses.
- Offers comprehensive benefits including medical, dental, vision, PTO, 401(k), wellness programs, paid parental leave, and more.
Research Partner Engagement Associate Full Description
At EAB, our mission is to make education smarter and our communities stronger. We work with more than 2,800 institutions to drive transformative change through data-driven insights and best-in-class capabilities. From kindergarten to college to career, EAB partners with leaders and practitioners to accelerate progress and drive results across enrollment, student success, institutional strategy, data analytics, and advancement. We work with each partner differently, tailoring our portfolio of research, technology, and marketing and enrollment solutions to meet the unique needs of every leadership team, as well as the students and employees they serve.
At EAB, we serve not only our partner institutions but each other—that's why we are always working to make sure our employees love their jobs and are invested in their communities. See how we've been recognized for this dedication to our employees by checking out our recent awards.
For more information, visit our Careers page.
The Role in Brief:
Research Partner Engagement Associate
As a member of the EAB Research Partner Engagement team, this Specialist role is on the front lines of tracking and executing against our scaled plans for partner engagement. This means: recruiting and retaining partners at events, supporting Strategic Leaders with the data, information and collateral they need to activate partner participation, and reporting on trends and overall uptake of the services we offer. We are seeking a highly motivated and resourceful team player who helps drive the team toward hitting ambitious goals and continuously improves how we work through innovative thinking and smart use of emerging technologies.
This role has been cross-listed at the Specialist level. Candidates will be automatically considered for both levels.
This hire may be based in Washington, D.C.
Primary Responsibilities:
Recruitment Outreach & Registration Management
- Support registration processes for events, including managing exceptions (e.g., title restrictions) and resolving escalations in partnership with the Partner Engagement Operations team
- Conduct outreach campaigns to Executive and Administrative Assistants to increase event awareness and attendance, and confirm participation
- Identify opportunities to improve outreach effectiveness and campaign performance through automation, testing, and AI-enabled tools
Collateral, Scripting and List Management
- Create materials and resources that colleagues need to activate partner participation
- Activate targeted partner lists to support outreach campaigns, including identifying high-priority segments and key engagement moments
- Leverage AI tools (e.g., ChatGPT and other emerging technologies) to enhance content development, personalization, and efficiency while maintaining high quality and brand standards
Communication and Data Reporting
- Manage recurring event digests to keep colleagues informed of events on offer and forthcoming
- Report on partner participation in events and services
- Apply innovative thinking and emerging technologies to surface insights, improve reporting processes, and deepen partner impact
Basic Qualifications:
- Bachelor’s degree
- Demonstrated interest in event operations, marketing, partner/customer engagement, sales support, or a related role
- Strong writing skills and comfort in a writing-intensive role
- Strong communicator with excellent interpersonal skills
- Strong organizational and project management skills with ability to manage multiple priorities simultaneously
- Comfort working with data and generating reports to inform stakeholders
- Expertise in MS Office products (Word, Excel, PowerPoint)
- Familiarity with cloud-based content management platforms (Box, Dropbox, etc.).
- Experience using CRM systems, email platforms, or event management tools
- Comfort leveraging AI-enabled tools (e.g., ChatGPT or similar technologies) to enhance productivity, improve workflows, and support content development
Ideal Qualifications:
- Curiosity: possesses a strong desire to learn and constantly deepen knowledge related to the role.
- Initiative: identifies problems, develops solutions, and delivers improvements without external prompting.
- Independence: operates effectively with little oversight, while also seeking support when needed.
- Growth mindset: aware of the limits of your own knowledge and abilities and unafraid to ask for help or feedback for continuous improvement.
- Organization: deftly manages large volumes of information, deadlines, and resources.
- Speed: effectively prioritizes and delivers results without sacrificing quality.
- Resourceful: finds and creates solutions to overcome obstacles in the relentless pursuit of right answer.
- Adaptability: solves complex problems and successfully manages ambiguity and unexpected change.
- Collaboration: strives for personal achievement while also supporting team members and overall team success.
- Commitment to embracing a continual learning environment and contributing to a dynamic and welcoming culture of fairness, authenticity, and belonging in support of EAB’s mission, values, and aspiration.
If you’ve reached this section of the job description and are unsure of whether to apply, please do! At EAB, we welcome new perspectives and learn from each other’s unique experiences. We would encourage you to submit an application if this is a role you would be passionate about doing every day.
Compensation:
The anticipated starting salary (base) range for this role is $41,000 per year. Actual salary varies due to factors that may include but not be limited to relevant experience, skills, and location. At EAB, it is not typical for an individual to be hired at or near the top of the starting salary range for their role.
This hire will additionally be eligible for discretionary bonus or incentive compensation. Variable compensation may depend on various factors, such as individual and organizational performance.
Benefits:
Consistent with our belief that our employees are our most valuable resource, EAB offers a competitive and inclusive benefits package. Our benefits currently include:
- Medical, dental, and vision insurance plans; dependents and domestic partners eligible
- 20+ days of PTO annually, in addition to paid firm and floating holidays
- Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
- 401(k) retirement savings plan with annual discretionary company matching contribution
- Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
- Employee assistance program with counseling services and resources available to all employees and immediate family
- Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
- Fertility treatment coverage and adoption or surrogacy assistance
- Paid parental leave with phase back to work program for birthing and non-birthing parents
- Access to milk shipping service to support nursing employees during business travel
- Discounted pet health insurance coverage for dog and cat family members
- Company-provided life, AD&D, and disability insurance
- Financial wellness resources and membership in a robust employee discount program
- Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities
Benefits kick in day one; learn more at eab.com/careers/benefits.
This opening is not eligible for visa sponsorship at this time; EAB will thus consider candidates who possess U.S. work authorization that does not require employment-based visa sponsorship now or in the future.
At EAB, we believe that to fulfill our mission to “make education smarter and our communities stronger” we need team members who bring a diversity of perspectives to the table and are committed to fostering a workplace where each team member is valued, respected and heard.
To that end, EAB is an Equal Opportunity Employer, and we make employment decisions on the basis of qualifications, merit and business need. We don’t discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.
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