Edtech.com's Summary

Grand Canyon University is hiring a Resolutions Administrator. The role involves intake, management, and documentation of complaints related to campus policies, student conduct, and discrimination involving students, faculty, staff, and parents. The Resolutions Administrator conducts fact-finding, provides referrals, maintains confidentiality, and ensures compliance with relevant laws and university policies.

Highlights

Handle intake, analysis, and documentation of complaints regarding policies, student accounts, misconduct, and discrimination.
Manage cases by gathering information, responding to inquiries, and referring to appropriate resources.
Conduct fact-finding while maintaining confidentiality and defusing emotional respondents.
Perform background checks on students' disciplinary history for federal investigators and other entities.
Serve as an investigator for the Institutional Access and Compliance Office as needed.
Maintain and report statistics for student resolutions, Title IX, 504, and Diversity databases.
Stay updated on federal and state laws related to harassment and discrimination including Title IX, VAWA, Clery Act, ADA, and others.
Bachelor's degree required; master’s degree preferred.
Minimum of two years professional experience in higher education, student conduct, grievance resolution, and public interaction.
Offers medical, dental, vision, life and disability insurance, a 401K plan, paid holidays, tuition discount programs, and free onsite gyms.

Resolutions Administrator Full Description

Grand Canyon University! One of Arizona's leading institutions of higher learning.

Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

Do you have a customer service mindset with a passion for student conduct and grievance resolution? The Academic and Compliance Department is seeking a Resolutions Administrator on our ground campus. This position will be responsible for intake, management, and documentation of resolution of complaints received by the University that includes students, faculty, staff, and parents.

We are especially interested in applicants who can strengthen the diversity of our academic community and integrate faith.

Location: Main Campus, 33rd and Camelback Phoenix, Arizona

What you will do:

Intake, analysis, and documentation of initial complaints regarding campus policies and procedures, student accounts, and misconduct and/or discrimination.
Manage each assigned case and getting all information to be able to accurately answer questions, provide appropriate information, and/or provide a referral to an appropriate resource within or outside of the university to bring resolution to the complaint.
Aid individuals by securing information regarding their submitted complaint and interpreting GCU policies and procedures or regulatory guidelines to determine the nature of the complaint.
Conduct fact finding maintaining expected confidentiality and responsiveness.
Defuse highly emotional respondents (students and public) and facilitate timely problem resolution.
Perform a historical check on a student's background for student discipline history with federal background investigators and/or other entities.
On an as-needed basis, serve as an investigator for the Institutional Access and Compliance Office.
Provide periodic, timely updates regarding the status of complaints and investigations.
Assist in maintaining requested statistics and data for reporting purposes, specifically student resolutions and Title IX, 504 and Diversity database and management systems; may be responsible for serving as key liaison in testing and upgrades to student record database to ensure accuracy of reporting.
Remains knowledgeable of current state and federal law, regulations, and trends in the field of education related to harassment and other discriminatory practices that violate Title IX, Title VI, VAWA, Campus Save Act, Clery Act, ADA, and any new legislation on the subject.
Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

What you need:

Bachelor's degree from a regionally accredited institution is required; master's degree preferred
Two (2) years' relevant professional experience. Experience should include experience in higher education and student conduct practices; in complaint and grievance resolution; and interacting with the public, parents, students, staff, and faculty.

Why work at GCU:

Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
Generous time off plan and 11 paid holidays
Paid time off to volunteer in the community or at GCU sponsored events
Free covered parking
We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
Free on-site gyms at all our office locations

Original Job Description

Grand Canyon University! One of Arizona's leading institutions of higher learning.

Located in the Valley of Sun in the heart of Phoenix, Arizona, GCU is a regionally accredited, private, nondenominational Christian University.

We are especially interested in applicants who can strengthen the diversity of our academic community and integrate faith.

Location: Main Campus, 33rd and Camelback Phoenix, Arizona

What you will do:

Intake, analysis, and documentation of initial complaints regarding campus policies and procedures, student accounts, and misconduct and/or discrimination.
Manage each assigned case and getting all information to be able to accurately answer questions, provide appropriate information, and/or provide a referral to an appropriate resource within or outside of the university to bring resolution to the complaint.
Aid individuals by securing information regarding their submitted complaint and interpreting GCU policies and procedures or regulatory guidelines to determine the nature of the complaint.
Conduct fact finding maintaining expected confidentiality and responsiveness.
Defuse highly emotional respondents (students and public) and facilitate timely problem resolution.
Perform a historical check on a student's background for student discipline history with federal background investigators and/or other entities.
On an as-needed basis, serve as an investigator for the Institutional Access and Compliance Office.
Provide periodic, timely updates regarding the status of complaints and investigations.
Assist in maintaining requested statistics and data for reporting purposes, specifically student resolutions and Title IX, 504 and Diversity database and management systems; may be responsible for serving as key liaison in testing and upgrades to student record database to ensure accuracy of reporting.
Remains knowledgeable of current state and federal law, regulations, and trends in the field of education related to harassment and other discriminatory practices that violate Title IX, Title VI, VAWA, Campus Save Act, Clery Act, ADA, and any new legislation on the subject.
Provide a positive example to students by supporting the University's Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

What you need:

Bachelor's degree from a regionally accredited institution is required; master's degree preferred
Two (2) years' relevant professional experience. Experience should include experience in higher education and student conduct practices; in complaint and grievance resolution; and interacting with the public, parents, students, staff, and faculty.

Why work at GCU:

Exceptional workplace benefits include medical, dental, vision, life and disability insurance, flexible spending accounts, a 401K savings plan
Generous time off plan and 11 paid holidays
Paid time off to volunteer in the community or at GCU sponsored events
Free covered parking
We also offer full-time employees, their spouses, and dependent children an Education Tuition Discount Program
Free on-site gyms at all our office locations

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