Edtech.com's Summary

Touro University New York is hiring a Revenue Support Associate. This role manages communication with external billing vendors and coordinates revenue cycle management activities within a dental clinic, supporting dental insurance billing, provider credentialing, and optimizing operational efficiency.

Highlights

Collaborate with external billing partners to maintain best practices in revenue cycle management (RCM).
Serve as primary contact for billing and credentialing inquiries.
Support dental students and faculty with insurance claims and credentialing information.
Use RCM software to analyze patient and provider data and monitor KPIs like insurance collections.
Communicate regularly with dental students, faculty, and external service providers.
Identify and resolve RCM challenges and implement improvements for efficiency and accuracy.
Bachelor's degree preferred; high school diploma or GED required.
Knowledge of insurance billing, credentialing processes, and dental terminology preferred.
Proficiency with dental practice management software required.
On-site presence necessary for direct interaction with students and faculty.

Revenue Support Associate Full Description

Overview:

The Revenue Support Associate is a pivotal role responsible for streamlining communication with external billing vendors (i.e. eAssist) and ensuring the efficient coordination of revenue cycle management (RCM) activities within a dental clinic environment. This position serves as the primary point of contact between the dental clinic personnel and external RCM partners. The liaison will facilitate dental insurance billing, provider credentialing, and other RCM processes to optimize operational efficiency and support the clinic's mission of providing exceptional dental education and patient care.

Responsibilities:

Responsibilities include but are not limited to:

RCM Support:
- Collaborate with external billing partner to establish and maintain best practices for dental clinic revenue cycle management
- Serve as the primary point of contact for billing and credentialing inquiries
- Provide support to dental students and faculty in gathering necessary information for insurance claims and credentialing applications
- Utilize RCM software to access and analyze patient and provider data
- Monitor key performance indicators (KPIs) related to RCM operations, such as insurance collections and accounts receivable balances
Communication and Coordination:
- Communicate effectively with dental students, faculty, and external RCM service providers
- Participate in weekly meetings to review RCM operations, results, and address any issues
- Provide regular updates on RCM performance to TCDM leadership
Problem-Solving and Innovation:
- Identify and resolve RCM challenges, such as missing information, documentation request or processing delays
- Implement innovative solutions to improve RCM efficiency and accuracy
- Regular review of RCM denials along with missing information and communicate with leadership trends and potential concerns

Qualifications:
Education/Experience

Bachelor's degree preferred, high school diploma/GED equivalent is required.
General knowledge of insurance billing and credentialing processes strongly preferred.
Familiarity with dental terminology, codes, and procedures is a plus.

Knowledge/Skills/Abilities

Proficiency in using dental practice management software
Strong organizational, time management, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.

Travel

On-site presence required for direct interaction with students and faculty.

Original Job Description

Overview:

Responsibilities include but are not limited to:

RCM Support:
- Collaborate with external billing partner to establish and maintain best practices for dental clinic revenue cycle management
- Serve as the primary point of contact for billing and credentialing inquiries
- Provide support to dental students and faculty in gathering necessary information for insurance claims and credentialing applications
- Utilize RCM software to access and analyze patient and provider data
- Monitor key performance indicators (KPIs) related to RCM operations, such as insurance collections and accounts receivable balances
Communication and Coordination:
- Communicate effectively with dental students, faculty, and external RCM service providers
- Participate in weekly meetings to review RCM operations, results, and address any issues
- Provide regular updates on RCM performance to TCDM leadership
Problem-Solving and Innovation:
- Identify and resolve RCM challenges, such as missing information, documentation request or processing delays
- Implement innovative solutions to improve RCM efficiency and accuracy
- Regular review of RCM denials along with missing information and communicate with leadership trends and potential concerns

Qualifications:
Education/Experience

Bachelor's degree preferred, high school diploma/GED equivalent is required.
General knowledge of insurance billing and credentialing processes strongly preferred.
Familiarity with dental terminology, codes, and procedures is a plus.

Knowledge/Skills/Abilities

Proficiency in using dental practice management software
Strong organizational, time management, and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.

Travel

On-site presence required for direct interaction with students and faculty.

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Revenue Support Associate

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