Johnson Controls
Sales New Hire Learning Experience Program Manager
LMS
Edtech.com's Summary
Johnson Controls is hiring a Sales New Hire Learning Experience Program Manager. This role manages and facilitates the new hire learning journey for sales talent, coordinating registration, program logistics, and engagement to ensure new hires succeed from day one through key milestones. The manager collaborates with stakeholders, tracks learning progress, and drives continuous improvements to the onboarding experience.
Highlights
- Oversee new hire registration and ensure accurate enrollment and persona alignment.
- Facilitate Day 1 virtual sessions and manage the Week 2 in-person sales learning experience in Milwaukee.
- Lead welcome weeks, sales skills sessions, and support network introductions with best-in-class facilitation.
- Manage structured program milestones including surveys, progress tracking, and feedback loops.
- Track learning progress, report metrics, and use data to identify gaps and guide improvements.
- Assign and monitor in-field support partners for new hires.
- Contribute to learning content design, evaluation, and provide coaching to new hires.
- Collaborate within a global Learning & Development team using platforms like Johnson Controls Learning Hub and LMS.
- Requires Bachelor’s degree in Business, Education or related field (Master’s preferred) and 5+ years’ experience in new hire learning or sales enablement.
- Salary range: $77,000 - $134,000 with competitive benefits; up to 30% travel required.
Sales New Hire Learning Experience Program Manager Full Description
Sales New Hire Learning Experience Program Manager
United States of America, Wisconsin, Milwaukee
Job details
Employment Type:
Full-Time
Location:
United States of America, Wisconsin, Milwaukee
Job Category:
Human Resources
Job Number:
WD30264591
Job Description
Build your best future with the Johnson Controls team
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
- Competitive salary
- Paid vacation/holidays/sick time
- Comprehensive benefits package including 401K, medical, dental, and vision care
- On the job/cross training opportunities
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
Are you passionate about creating exceptional new hire learning experiences and helping new talent thrive from day one? Do you enjoy driving operational excellence, facilitating learning, and ensuring program consistency at scale? This role may be for you!
What you will do:
The Sales New Hire Learning Experience Program Manager oversees the new hire learning experience for newly hired sales talent at Johnson Controls. This role ensures each new hire is smoothly registered, properly supported, and actively engaged throughout the full learning journey—from Day 1 through core program milestones.
Working closely with program partners and field leaders, this role manages new hire learning processes, oversees program logistics, facilitates key sessions, monitors progress, and drives continuous improvement. Requirements include strong organizational and facilitation skills, experience coordinating learning programs, the ability to manage data and insights, and comfort working in a fast paced, highly collaborative environment.
This role is central to establishing a strong foundation for new sales team members—supporting their early development, engagement, and long-term success.
How you will do it:
New Hire Registration & New hire learning Coverage
- Oversee frontend new hire learning registration using automated enrollment processes.
- Actively verify and monitor enrollment to ensure all new hires are accurately captured; proactively follow up on any missing participants.
- Confirm the correct new hire persona is assigned to each learning experience to ensure tailored program alignment.
First Two Week Experience Ownership
- Facilitate the Day 1 new hire session every Monday (90minute virtual session).
- Facilitate, coordinate and manage the full Week 2 in person new hire learning experience in Milwaukee (MKE), including curriculum flow, presenter alignment, session quality, and onsite logistics.
- Partner with stakeholders to ensure a cohesive and impactful experience that sets new hires up for success.
Facilitation Responsibilities
- Facilitate Welcome week twice/month, couple introductory sales skills sessions and welcome to In-field support network sessions.
- Model best in class facilitation practices and adapt delivery style to the audience, content, and learning environment.
- Ensure learning environments—virtual and in‑person—are execution‑ready, partnering with internal teams to support seamless delivery across sessions and milestones
Program Milestones & Feedback Loops
- Own and manage structured program milestones, including surveys, check ins, and progress touchpoints.
- Interpret survey data and synthesize insights into clear, actionable recommendations.
- Provide timely updates to key internal stakeholders, highlighting trends, opportunities, and needs within the new hire population.
Learning Progress & Metrics
- Track and monitor learning progress throughout the full new hire learning journey, ensuring new hires remain on pace with program requirements.
- Maintain and report core program metrics, trends, and engagement insights.
- Use data to identify gaps, escalate risks, and guide program improvements.
Field Support Partner Enablement
- Ensure each new hire is assigned an infield support partner according to program design.
- Track and verify assignments, following up on any missing or delayed connections.
- Monitor engagement signals and proactively check on new hires who may lack adequate support, escalating when necessary.
Learning Design, Evaluation & Coaching
- Contribute to the design, evolution, and maintenance of new hire learning content, partnering with subject matter experts and learning designers to ensure materials remain current, relevant, and aligned to business priorities
- Evaluate learning effectiveness using structured feedback, progress data, and performance signals, synthesizing insights and recommendations for continuous improvement and stakeholder update
- Provide targeted coaching and feedback to new hires during facilitated sessions and milestone touchpoints, reinforcing skill application and identifying early support needs.
- Build and maintain working knowledge of JCI’s sales methodologies, tools, and solution landscape to facilitate with credibility and effectively partner with field leaders and support networks.
Learning and Development Team Member
- Collaborate closely within a strong global Learning & Development team environment.
- Use innovative learning technologies and platforms—including the Johnson Controls Learning Hub, LMS, and uLearn—to deploy and track learning experiences.
- Stay current on learning design, new hire learning trends, and field based operational needs; continuously improve program components and methods.
- Work flexibly across time zones and partner closely with global team members to synchronize deliverables and development cycles.
What are we looking for?
- Bachelor’s degree in Business, Instructional Design, Education, Adult Learning, or related field required; Master’s preferred.
- 5+ years in new hire learning, training delivery, program coordination, sales enablement, or similar roles.
- 4+ years in training development, facilitation, or high touch program management.
- Flexible: Comfortable navigating ambiguity; able to shift priorities quickly to meet business needs.
- Detailed: Strong attention to detail to ensure consistent and high quality new hire learning experiences.
- Collaborative: Builds strong partnerships with program managers, trainers, and business stakeholders.
- Ambitious: Proactively takes ownership, drives improvements, and sets clear goals.
- Professional: Demonstrates strong ethics, accountability, and a positive outlook.
- Articulate: Strong communication, writing, and facilitation skills.
- Technical Knowledge: Ability to quickly understand JCI’s product and solutions landscape; familiarity with HVAC, Fire, Security, or building systems a plus.
- Travel: Ability to travel up to 30% (primarily for Week 2 in person new hire learning).
This is a hybrid role at our Glendale, WI office.
HIRING SALARY RANGE: $77,000 - $134,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
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