McGraw Hill
Sales Operations Specialist
Edtech.com's Summary
- Process sales requests including quotes, samples, pilots, and "free with orders" for Sales Representatives.
- Convert marketing leads into contacts within Salesforce (SFDC).
- Troubleshoot and resolve order issues related to sales orders and samples.
- Collaborate with Sales and CSOM leadership to improve processes and maintain strong relationships with Direct Sales teams.
- Communicate clearly, quickly, and accurately, both verbally and in writing, tailored to sales teams and customers.
- Manage multiple applications and proposals simultaneously while following policies and procedures.
- Preferred Bachelor’s degree with industry experience in educational products sales and delivery.
- Strong customer service skills with ability to meet service level expectations in fast-paced environments.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and familiarity with SFDC or similar tools.
- Preferred knowledge of internal systems such as Oracle, Product Data Hub, Enterprise Data Warehouse, and Salesforce.
- Annual pay range between $35,720 and $45,000, with possible benefits depending on the position.
- Remote position open to applicants authorized to work for any U.S. employer.
Sales Operations Specialist Full Description
Overview
Make an Impact!
At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.
How can you make an impact?
The School Education Group, a division of McGraw-Hill Education and the leading provider of print and digital educational materials for Grades PreK-12, is looking for a Sales Operations Specialist to process requests for the Sales Field.
This is a remote position open to applicants authorized to work for any employer within the United States.
What you will be doing:
- Create quotes, samples, pilots, and "free with orders" upon request from Sales Representatives via phone or email
- Convert leads from national and local marketing efforts into contacts within SFDC
- Troubleshoot and resolve order issues (sales orders, samples, pilots, and free-with-order requests) as needed by Sales Representatives
- Collaborate with Sales and CSOM leadership to drive process improvements while maintaining strong, trust-based relationships with Direct Sales teams
- Communicate information clearly, quickly, and accuratelyâboth verbally and in writingâtailored to sales teams and customers
- Manage high-volume workflows by producing multiple applications and proposals simultaneously in a fast-paced environment, while adhering to policies and procedures
We are looking for someone with:
- Bachelor's degree preferred, with experience and understanding of the industry and how educational products are sold and delivered
- Strong customer service orientation with a proven ability to meet service level expectations in fast-paced environments
- High-speed, accurate data processing skills with strong attention to detail as well as exceptional analytical, research, and problem-solving abilities
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable using SFDC or similar tracking tools
- Demonstrated ability to build and maintain strong relationships across all levels of an organization
- Knowledge of internal systems such as Oracle, Product Data Hub, Enterprise Data Warehouse and Sales Force is preferred
Why work for us?
At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.
The pay range for this position is between $35,720-$45,000 annually. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.
McGraw Hill recruiters always use a "@mheducation.com or @careers.mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email
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McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.
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