Edtech.com's Summary

Cengage Group is hiring a Sales Support Specialist to assist the Milady Sales team by supporting sales processes including order processing, billing reviews, and contract alignment. The role involves coordinating with various stakeholders, managing CRM updates, troubleshooting issues, and providing excellent service to both internal teams and customers.

Highlights

Assist sales teams with internal requests, order processing, and customer communication.
Maintain and update CRM system (Salesforce) and run sales reports for analysis.
Provide technical support and escalate issues to ensure timely resolution.
Support faculty with desk copies and resource assistance.
Identify trends to generate new content or business opportunities for Milady.
Preferred qualifications include Associate degree or equivalent experience and at least two years in sales, technical support, or customer service.
Proficiency with Microsoft Office, especially intermediate to advanced Excel skills, and Salesforce preferred.
Compensation range: $19.00 - $25.00 USD per hour, with significant incentive compensation possible.
Focus on building strong customer relationships and clear communication skills.
Work collaboratively with Milady Sales Management, Account Managers, and CIMA Training Team.

Sales Support Specialist Full Description

Sales Support Specialist

New York, USA

Full time

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

As a member of the Milady Sales team, a Sales Support Specialist ("SSS") is responsible for assisting the sales teams. Working cohesively with Cengage business units, Milady Sales Management, Account Managers and the CIMA Training Team, you will help to support the sales process. The SSS will provide key administrative activities such as: systems updating, order processing/review, billing reviews, troubleshooting, contract alignment and other responsibilities as needed.

If you want to be part of a high-growth team and are an organized individual that can prioritize multiple projects while providing outstanding service to your customers and your team, then this is an opportunity for you!

What you'll do:

Assist sales teams with internal requests and daily operations, coordinating and communicating effectively with sales personnel and customers via phone and web conferencing, in order to help achieve overarching sales goals.
Pull reports as needed to help with opportunity/territory analysis
Provide updates on content and support interactions, run order processes, and assist faculty with desk copies and resource support.
Use clear, concise, and professional communication to establish and maintain relationships with individuals, internally and externally
Proactively problem solve for our customers
Provide limited coverage for open positions on the team to ensure the success of the territory
Develop and follow through on daily plans to optimize sales potential for the team
Identify and report trends that could generate content, fresh ideas, or business models for Milady
Escalate and lead reported customer technical issues efficiently, cross-collaborating with sales and technical support to provide updates to internal partners and customers, seeing it through to resolution.
Update and maintain CRM (Salesforce) as needed
Other duties as assigned by management

Skills You Will Need Here:

Associate degree or equivalent experience with a successful record of accomplishment desired; At least two years of successful sales, technical support, customer service, or proven experience preferred
Exceptional written and verbal communication skills; ability to handle multiple initiatives simultaneously; strong time management and problem-solving skills with the ability to communicate next steps clearly
Highly flexible and adaptable to change
Ability to build and maintain strong relationships with key customers
Proficiency with computers and MS Office applications; experience working with digital products and additional applications a plus
Intermediate to Advanced skills with Microsoft Excel and Salesforce preferred
Outstanding organizational and time management skills

Milady, a Cengage Group Company, is the leading provider of beauty and wellness learning solutions for schools worldwide. We have been influencing the beauty education industry ever since our founder started his own one-man barbering supply business nearly a century ago. Today, we are proud to redefine the standards of being a professional and explore the endless possibilities of beauty's impact on individuals, communities, and the world. Join Milady and be part of a team that is transforming the education industry. To learn more about Milady and our vision, visit milady.com/about.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws. Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at accommodations.ta@cengage.com or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here to learn more about our Total Rewards Philosophy.

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.$19.00 - $25.00 USD

Original Job Description

Sales Support Specialist

New York, USA

Full time

We believe in the power and joy of learning

Our culture values inclusion, engagement, and discovery

What you'll do:

Assist sales teams with internal requests and daily operations, coordinating and communicating effectively with sales personnel and customers via phone and web conferencing, in order to help achieve overarching sales goals.
Pull reports as needed to help with opportunity/territory analysis
Provide updates on content and support interactions, run order processes, and assist faculty with desk copies and resource support.
Use clear, concise, and professional communication to establish and maintain relationships with individuals, internally and externally
Proactively problem solve for our customers
Provide limited coverage for open positions on the team to ensure the success of the territory
Develop and follow through on daily plans to optimize sales potential for the team
Identify and report trends that could generate content, fresh ideas, or business models for Milady
Escalate and lead reported customer technical issues efficiently, cross-collaborating with sales and technical support to provide updates to internal partners and customers, seeing it through to resolution.
Update and maintain CRM (Salesforce) as needed
Other duties as assigned by management

Skills You Will Need Here:

Associate degree or equivalent experience with a successful record of accomplishment desired; At least two years of successful sales, technical support, customer service, or proven experience preferred
Exceptional written and verbal communication skills; ability to handle multiple initiatives simultaneously; strong time management and problem-solving skills with the ability to communicate next steps clearly
Highly flexible and adaptable to change
Ability to build and maintain strong relationships with key customers
Proficiency with computers and MS Office applications; experience working with digital products and additional applications a plus
Intermediate to Advanced skills with Microsoft Excel and Salesforce preferred
Outstanding organizational and time management skills

About Cengage Group

Compensation

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