Edtech.com's Summary

University of Denver is hiring a Salesforce Administrator to serve as the subject matter expert for its Salesforce orgs and Experience Cloud within the Information Technology division. The administrator configures and customizes the platform, builds reports and automations, and turns business requirements into working solutions. A strong documentation and training habit rounds out the work, supporting both technical and non-technical users.

Highlights

Administer Salesforce orgs and Experience Cloud, resolving user issues and coordinating with IT/EAS and vendors.
Gather and document business requirements, then recommend process improvements and new solutions.
Build reports, dashboards, data intake forms, Flows, triggers, and Lightning Web Components.
Manage users, permission sets, sharing rules, and page layouts across the platform.
Configure integrations and field mappings with Banner and other systems.
Write test cases, run user acceptance testing, and deploy system enhancements with IT/EAS.
Produce release notes, handouts, and training materials for technical and non-technical staff.
Hold a bachelor’s degree or equivalent, plus Salesforce Administrator or App Builder certification or 4+ years of experience.
Prefer higher education experience and advanced Salesforce Administration or App Builder certification.
Work 20 hours per week on a hybrid, non-benefited part-time basis capped at 1,000 hours a year, paying $50 - $75 per hour.

Salesforce Administrator Full Description

Work type: Staff Part-Time

Division: Information Technology

This is a non-benefited position not to exceed 1,000 hours in a calendar year.

Essential Functions

Serve as the functional subject matter expert and administrator for Salesforce orgs and Experience Cloud, providing enterprise-wide support, resolving user issues, coordinating with IT/EAS and vendors, and documenting resolutions.
Gather, analyze, and document business and functional requirements; evaluate business processes, workflows, reports, and tools; and recommend improvements, simplifications, and new solutions.
Perform user maintenance including adding new users, amending existing accounts, checking system permissions on user profiles, determining and creating data rules.
Building reports and dashboards that expose the wealth of information from data in Salesforce
Customize and develop pages and view the users need (adding picklist values, amending page layouts, creating assignment rules, and much more)
Build Flow and triggers to support the process flow.
Build LWC
Build data intake forms
Create permission sets and sharing rules.
Coordinate and produce technical documentation for the Salesforce team as well as training materials such as handouts, release notes, and user-update notifications for technical and non-technical users. Participate in training activities for staff.
Work on creation, testing and deployment of new applications, objects and changes to the system
Configure and administer Salesforce, including enhancements, fixes, process automations, field mappings for integrations with Banner and other systems.
Partner with IT/EAS to design, test, deploy, and support system enhancements and integrations; develop test cases, perform user acceptance testing, and track changes to functional requirements.
Develop, maintain, and deliver end user documentation, procedures, training materials, standardized reports, ad hoc reports, data queries, dashboards, and other reporting solutions to support business needs.

Knowledge, Skills, and Abilities

General understanding of CRM principles
Hands-on knowledge of Salesforce CRM and Experience Cloud, Omni Studio
Familiarity or prior experience with Salesforce Agentic model
Ability to gather detailed business requirements and analyze business processes and data
Ability to perform system administration, configuration, testing, and training
Ability to explain technical concepts effectively to a variety of stakeholders and non-technical audiences
Ability to read, analyze, and interpret general business correspondence, policies, and technical procedures
Ability to prioritize and organize volume of work
Ability to communicate clearly and concisely, both orally and in writing
Ability to work following PM principles
Attention to detail is critical
Work effectively in a team environment
Committed to providing excellent customer service and innovative problem-solving
Challenge the status quo to seek the highest levels of performance and service quality

Required Qualifications

Bachelor’s Degree or equivalent experience in a Salesforce Administrator position
Salesforce Certified Administrator, App Builder or minimum 4-year experience as a Salesforce Administrator or App Builder

Preferred Qualifications

Experience in a higher education working environment
Advanced Salesforce Administration Certification or App Builder Certification

Work Schedule

20 Hours/week. Hybrid work options available.

Hourly Range:

The hourly range for the position is $50.00 - $75.00.

The University of Denver has provided a compensation range that represents its good faith estimate of what the University may pay for the position at the time of posting. The University may ultimately pay more or less than the posted compensation range. The salary offered to the selected candidate will be determined based on factors such as the qualifications of the selected candidate, departmental budget availability, internal salary equity considerations, and available market information, but not based on a candidate’s sex or any other protected status.

Benefits:

The University of Denver offers some benefits for non-benefited employees. The University of Denver is a private institution that empowers students who want to make a difference.

Application Deadline

For consideration, please submit your application materials by 4:00 p.m. (MST) October 15, 2026.

Special Instructions

Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Please include the following documents with your application:

Resume
Cover Letter

The University of Denver is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including sex stereotypes, sex characteristics, sexual orientation, gender identity, and gender expression), marital, family, or parental status, pregnancy or related conditions, national origin, disability, or status as a protected veteran.

All offers of employment are based upon satisfactory completion of a criminal history and National Sex Offender Registry background check.

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