Lightspeed Systems
Salesforce & AI Automation Administrator
🇺🇸 Hybrid - Austin, TX
🕑 Full-Time
💰 TBD
💻 Information Technology
🗓️ September 12th, 2025
Edtech.com's Summary
- Manage Salesforce administration including configuration, data management, reporting, and dashboards.
- Implement AI-driven automation workflows using no-code platforms like n8n and AI services such as OpenAI.
- Maintain platform stability by handling service desk tickets, testing, and upgrades.
- Ensure security compliance and manage administrative access.
- Manage API keys, credentials, and integrations across multiple systems including BI platforms and data lakes.
- Collaborate with the Salesforce Product Manager and other stakeholders on automation initiatives and projects.
- Required qualifications include a Bachelor’s degree or equivalent experience, Salesforce Administrator certifications preferred, and 2-4 years of Salesforce administration experience.
- Hands-on experience with no-code automation tools (e.g., n8n, Zapier), familiarity with APIs, webhooks, JSON, and prompt engineering for AI models.
- Strong documentation, training skills, and the ability to communicate complex systems to non-technical audiences.
- Works within the MIS Department supporting K-12 education technology systems at Lightspeed Systems.
Salesforce & AI Automation Administrator Full Description
At Lightspeed Systems, our mission is to make learning safe and effective for students everywhere. Every role in our organization contributes to this purpose â and this position is no exception. As our Salesforce & AI Automation Administrator, youâll have the opportunity to directly support the systems that help schools thrive by streamlining the way we work, ensuring we can focus on what matters most: improving the K-12 learning experience. This is a position within the Lightspeed Systemsâ Management Information Systems (MIS) Department and combines Salesforce administration with AI-driven workflow automation to enhance business processes across the organization.
The Administrator will help manage and support Salesforce while also leading the administration of AI-powered automations using no-code tools like n8n and AI platforms such as OpenAI. Primary responsibilities include maintaining Salesforce, building and scaling integrations, and connecting business systems â including BI platforms, data lakes, and communication tools â into cohesive, automated workflows.
This role will work closely with the Salesforce Product Manager on delegated projects and tasks, while collaborating with stakeholders across the organization to drive AI Initiatives to automate workflows and business processes. This position ensures the efficiency, scalability, and stability of Lightspeed Systemsâ technology ecosystem.
ABOUT THE ROLE
The following are the essential functions of the position. The list is not exhaustive and may be supplemented as necessary.
- Manage Salesforce administrative functions, including configuration, data management, reporting, and dashboards.
- Evaluate, scope, and implement Salesforce requests across the organization.
- Manage service desk tickets, testing, upgrades, and new features to ensure platform stability.
- Ensure security compliance, enforce administrative access policies, and respond to system outages.
- Design, build, and administer automated workflows using platforms such as n8n.
- Create and refine prompt templates for AI models to deliver high-quality outputs.
- Manage and maintain API keys and credentials essential to automated workflows
- Monitor and troubleshoot automation workflows to ensure accuracy, reliability, and performance.
- Stay current with advances in large language models (LLMs), prompt engineering, and emerging AI tools.
- Partner with stakeholders to analyze business processes and recommend automation solutions.
- Build project scopes, deployment schedules, and technical documentation.
- Coordinate with contractors/vendors on Salesforce and automation projects.
- Provide training and guidance to team members on automation best practices.
- Monitor and enforce best practices, documentation, and governance for automation projects, ensuring alignment with company policies and compliance with security standards.
- Support day-to-day MIS department operations as needed.
ABOUT YOU
- Bachelorâs degree in Information Systems, Business Administration, related field, or equivalent work experience.
- Salesforce Administrator Certifications (Preferred).
- Two to four years of Salesforce administration, including process automation, workflows, data management, reporting, and dashboards.
- Experience configuring and managing integrations across multiple systems.
- Hands-on experience with no-code automation tools (e.g., n8n, Zapier, Make, or similar).
- Experience with Jira Service Desk or related IT service management tools a plus.
- Familiarity with APIs, webhooks, and working with structured data formats (e.g., JSON).
- Understanding of prompt engineering, and how to structure effective prompts for AI models.
- Understanding of workflows, and process requirements of complex application systems.
- Strong documentation and training skills, with the ability to communicate complex systems to non-technical audiences.
- Ability to administer, organize and document complex application systems and workflows
- Ability to think creatively and apply strong analytical and problem-solving skills, driving issues to resolution and then logging and documenting both cause and resolution.
- Excellent organizational, documentation, and problem-solving skills.
- Ability to effectively interface with technical and nontechnical staff at all organizational levels.
- Strong attention to detail with both excellent written and oral communication skills.
- Ability to accomplish projects within specified deadlines.
- Ability to work independently and take initiative.
- Ability to function effectively in a fast-paced environment where high growth is the norm.
- Available to work flexible hours and on-call support, including weekends and holidays.
At Lightspeed Systems, you'll be part of a dynamic team shaping the future of education technology. Join us in our mission to create safer and more effective digital learning environments for students worldwide.
ABOUT US
With more than 25 years of serving education, Lightspeed Systems delivers the most in-depth visibility and control to power exceptional schools where students are safe and engaged; technology is compliant and easily managed; and resources are secure and optimized. Purpose-built for school networks and devices, Lightspeedâs cloud-managed solutions include the most effective web filtering, student safety monitoring, classroom management, device management, and data analytics software available. Headquartered in Austin, Texas, with a European office in London, UK, Lightspeed serves over 23 million students across 31,000 schools in 43 countries, utilizing 15 million devices. Learn more at www.lightspeedsystems.com.
We love our employees, and we show it. A sneak peek into our BENEFITS & PERKS include:
- Health-- Medical, dental and vision insurance with healthy company contribution toward premiums. Lightspeed kicks cash into your HSA if you participate in our HDHP.
- Wellness-- Paid parental leave. Healthy holiday and PTO policy, including Christmas to New Yearâs Day break.
- Retirement-- 401(k) matching up to 6%
- Other -- Work from where it makes sense. Pet insurance.
ABOUT OUR ATX HQ
If âwork from where it makes senseâ includes being onsite for you some or all the time, you will LOVE being at the ranch. Our uniquely Lightspeed (and totally Texas) corporate headquarters has everything Lightspeeders need to get the job done â and a whole lot more.
- 15,000 sq. ft. of open work area, offices, and huddle rooms
- Snacks galore and a private chef serving up lunch Tuesday through Thursday every week
- A state-of-the-art fitness center (with outfitted locker rooms)
- Physical therapist onsite regularly
- Indoor and outdoor casual collaboration spots
- Pet-friendly office environment
- A golf simulator, go-carts, shuffleboard, corn hole, and MORE fun
All within 31 sprawling acres of Live Oak trees that foster a natural habitat for local wildlife. It is not uncommon to be greeted daily by whitetail deer. (Maybe it wants to join your meeting?)
Lightspeed Systems is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination on the basis of race, color religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, or other protected characteristic.
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