Edtech.com's Summary

The Pennsylvania State University is hiring a Salesforce Analyst/Administrator to play a key role in the Enterprise Constituent Relationship Management (ECRM) program team. This position involves evaluating, maintaining, and configuring Salesforce CRM systems, collaborating with stakeholders, managing vendor relationships, and supporting system adoption through training and documentation.

Highlights

Evaluate, analyze, and maintain Salesforce-based ECRM systems.
Serve as liaison between technical teams and business stakeholders to gather requirements and analyze business processes.
Define project scope and configure CRM systems to meet institutional needs.
Develop and lead testing activities including user acceptance, performance, and security tests.
Manage vendor relationships for system enhancements and bug fixes.
Deliver training and communications to ensure smooth adoption and provide ongoing user support.
Create and maintain detailed documentation such as process maps and system architecture.
Stay current with Salesforce releases and best practices to facilitate change management.
Strong Salesforce platform knowledge and business analysis experience required.
Bachelor's degree with 3+ years relevant experience; Salesforce certifications preferred but not required.
Salary range: $61,800 - $89,600 with comprehensive benefits including medical coverage and tuition discount.
Position offers flexible work location options: remote, on-campus, or hybrid within the US.

Salesforce Analyst/Administrator Full Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

Penn State University is seeking a skilled Salesforce Analyst/Administrator. This is a vital role within the Enterprise Constituent Relationship Management (ECRM) program team who is implementing Salesforce solutions to meet the business needs and strategic goals of our institution. Penn State is building an Enterprise Constituent Relationship Management program using the Salesforce.com platform. ECRM will help to manage our relationships and constituent information, so we can continue to grow as a University alongside all of the members of the Penn State community.

RESPONSIBILITIES

Evaluate, analyze, and maintain ECRM systems; serve as a liaison between technical teams and business stakeholders.
Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions.
Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements.
Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
Manage vendor relationships, working on bug fixes, new features, and optimal product usage.
Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption.
Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures.
Stay up-to-date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions.

QUALIFICATIONS

Strong knowledge of the Salesforce platform.
Excellent communication and interpersonal skills to work effectively with diverse stakeholders.
Business analysis experience, including requirements gathering and process mapping.
Ability to analyze data and derive insights from reports and dashboards.
A proactive, problem-solving mindset with a commitment to quality and accuracy.
Strong organizational skills and the ability to manage multiple tasks and priorities.
A collaborative and team-oriented approach to work.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSBachelor's Degree3+ years of relevant experience; or an equivalent combination of education and experience

acceptedRequired Certifications:None

PREFERRED QUALIFICATIONS

Experience in higher education and/or CRM implementations.
Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) or willingness to obtain them.

LOCATION

The location of this position is flexible and can operate fully remote within the United States, fully in-person at the University Park Campus, or in a hybrid model of both in-person and remote. Standard working hours are in the eastern time zone.

BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITSThe salary range for this position, including all possible grades, is $61,800.00 - $89,600.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Hotlines

Original Job Description

APPLICATION INSTRUCTIONS:

CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

RESPONSIBILITIES

Evaluate, analyze, and maintain ECRM systems; serve as a liaison between technical teams and business stakeholders.
Collaborate with stakeholders to gather requirements, analyze business processes, and identify gaps or necessary changes in existing solutions.
Define project scope, objectives, and feasibility; modify and configure CRM systems to align with business needs and stakeholder requirements.
Develop and execute test plans and validation of related IT solutions, as well as other quality assurance measures; lead testing such as user acceptance, performance, security, usability, etc.
Manage vendor relationships, working on bug fixes, new features, and optimal product usage.
Deliver training, demonstrations, and regular communications to end-users, and provide ongoing support to ensure smooth system adoption.
Create and maintain comprehensive documentation, including process maps, system architecture, and organizational structures.
Stay up-to-date with Salesforce releases and best practices, contributing to change management efforts for seamless solution transitions.

QUALIFICATIONS

Strong knowledge of the Salesforce platform.
Excellent communication and interpersonal skills to work effectively with diverse stakeholders.
Business analysis experience, including requirements gathering and process mapping.
Ability to analyze data and derive insights from reports and dashboards.
A proactive, problem-solving mindset with a commitment to quality and accuracy.
Strong organizational skills and the ability to manage multiple tasks and priorities.
A collaborative and team-oriented approach to work.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONSBachelor's Degree3+ years of relevant experience; or an equivalent combination of education and experience

acceptedRequired Certifications:None

PREFERRED QUALIFICATIONS

Experience in higher education and/or CRM implementations.
Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Business Analyst) or willingness to obtain them.

LOCATION

BACKGROUND CHECKS/CLEARANCES
Employment with the University will require successful completion of background check(s) in accordance with University policies.

Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITSThe salary range for this position, including all possible grades, is $61,800.00 - $89,600.00.

Salary Structure - Information on Penn State's salary structure

CAMPUS SECURITY CRIME STATISTICS

EEO IS THE LAW

Federal Contractors Labor Law Poster

PA State Labor Law Poster

Penn State Policies

Hotlines

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Edtech.com's Summary

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