Edtech.com's Summary

Timely is hiring a School Success Manager (Seasonal). This role involves working directly with school partners during the peak scheduling season from January to July, guiding them through the entire scheduling process to maximize the benefits of Timely's platform and support model. The manager will own school portfolios, develop strategic relationships, and support implementation processes while troubleshooting technical issues and collaborating across teams.

Highlights

Lead customer-facing support and manage school portfolios.
Develop strategic relationships with key educational stakeholders.
Drive end-to-end implementation and perform onboarding and training.
Collaborate with IT and data integration teams to support data processes.
Troubleshoot technical issues with support from product and engineering teams.
Requires experience in developing middle or high school schedules and a background in school operations.
Position is full-time, seasonal from January to July.
Compensation includes salary but excludes health benefits, offers flexible PTO.

School Success Manager (Seasonal) Full Description

School Success Manager (Seasonal)

USA (Remote)

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Who we are

We founded Timely to build the tool we wish we'd had when we were in schools -- hoping to save hundreds of hours of wasted time while helping schools develop better schedules that enable their academic, budget and staffing priorities. Our solution addresses the needs of school-based employees who toil away building schedules and central office employees who need visibility into them.

The school schedule reflects values and priorities. With 75 to 90% of a district budget dedicated to personnel, there are few questions more paramount than how your staff and students spend their time every day, what positions you need, how many teachers you will hire, and how students will interact with them. Strategic resource allocation across schools, proper access to core courses and electives, and dedicated support to sub-groups begins with the development of a school schedule.

Timely is your home for secondary scheduling featuring AI optimization and support from a team of former educators who know and have lived scheduling. Not only does Timely save time and headache, it unlocks resources so district and charter leaders can build a schedule that aligns with their vision.

About the role

As a seasonal School Success Manager at Timely, you'll be at the forefront of our mission to help schools create more effective, equitable, efficient and innovative schedules. During peak scheduling season, January - July, you'll work full-time, directly with our school partners, guiding them through the entire scheduling process and ensuring they maximize the benefits of our platform and support model.

Role & Responsibilities

Seasonal School Success Managers lead all aspects of Timely’s customer-facing support model.

Own a portfolio of schools
- Own and manage a portfolio of district and charter school partners through the Timely customer journey
- Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needs
- Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams
- Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates
- Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities
Implementation leadership
- Drive the end-to-end implementation process for each partner across a portfolio of schools
- Lead onboarding and training for new and returning partners
- Support the data integration process by collaborating with our partners’ IT teams and Timely’s data integration team, owning aspects of the data owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the Timely the app)
- Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering team
- Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution

What we are looking for in candidates

The role requires someone with:

Meaningful experience developing middle and/or high school schedules
Willingness to roll up sleeves and work in a scrappy environment

A desire and flexibility to work seasonally (full-time) from January - July

The following additional experiences would also be a plus:

Experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
Experience in a fast-paced, entrepreneurial environment

Who you are

An experienced scheduler: You have lived secondary scheduling and have at least 3 years of experience building and owning a middle and/or high school schedule
A “school person:” You’ve worked at least 5 years inside a school. You understand the operations and culture of schools and identify as such
Detail-oriented: You meticulously review schedules, slides, and other related documents with critical attention to detail
Strategic: You can take in many different signals, cut through the noise, and deliver for our district/CMO and school partners
Efficient: You are excited to build an impactful product in a lean environment. You can handle multiple priorities, tasks, and requests at the same time
Collaborative: You have experience working across cross-functional teams and are comfortable in an environment requiring constant collaboration with other colleagues
Passionate about schools: You are driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve students

Role structure

The position is a seasonal, full-time, salaried position from January through July
This role does not include health benefits, but does have access to the company's flexible PTO policy

Original Job Description

School Success Manager (Seasonal)

USA (Remote)

Employment Type

Full time

Location Type

Remote

Department

Customer Success

Who we are

About the role

Role & Responsibilities

Seasonal School Success Managers lead all aspects of Timely’s customer-facing support model.

Own a portfolio of schools
- Own and manage a portfolio of district and charter school partners through the Timely customer journey
- Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school-needs
- Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams
- Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates
- Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities
Implementation leadership
- Drive the end-to-end implementation process for each partner across a portfolio of schools
- Lead onboarding and training for new and returning partners
- Support the data integration process by collaborating with our partners’ IT teams and Timely’s data integration team, owning aspects of the data owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the Timely the app)
- Troubleshoot complex technical issues as the external representative of Timely, with support from Timely’s product & engineering team
- Communicate and coordinate cross-functionally across Timely’s sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve our sales, product, and overall solution

What we are looking for in candidates

The role requires someone with:

Meaningful experience developing middle and/or high school schedules
Willingness to roll up sleeves and work in a scrappy environment

A desire and flexibility to work seasonally (full-time) from January - July

The following additional experiences would also be a plus:

Experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
Experience in a fast-paced, entrepreneurial environment

Who you are

An experienced scheduler: You have lived secondary scheduling and have at least 3 years of experience building and owning a middle and/or high school schedule
A “school person:” You’ve worked at least 5 years inside a school. You understand the operations and culture of schools and identify as such
Detail-oriented: You meticulously review schedules, slides, and other related documents with critical attention to detail
Strategic: You can take in many different signals, cut through the noise, and deliver for our district/CMO and school partners
Efficient: You are excited to build an impactful product in a lean environment. You can handle multiple priorities, tasks, and requests at the same time
Collaborative: You have experience working across cross-functional teams and are comfortable in an environment requiring constant collaboration with other colleagues
Passionate about schools: You are driven to improve how schools operate and help them use their most precious resources – time, money, and talent – to best serve students

Role structure

The position is a seasonal, full-time, salaried position from January through July
This role does not include health benefits, but does have access to the company's flexible PTO policy

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School Success Manager (Seasonal)

Edtech.com's Summary

School Success Manager (Seasonal) Full Description

School Success Manager (Seasonal)

Who we are

About the role

Role & Responsibilities

What we are looking for in candidates

Who you are

Role structure

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