Edtech.com's Summary

Scholastic is hiring a Seasonal Part-Time Customer Service Representative. This role involves processing inbound customer service calls, chats, and emails to provide excellent service by resolving customer issues related to educational materials. The representative will assist customers with orders, accounts, navigating digital resources, and data entry while maintaining professionalism and empathy.

Highlights

Resolve customer concerns relating to orders, accounts, or products.
Assist customers via phone, email, and chat.
Proficient computer skills including Microsoft Office and email.
Compensation is $16 per hour.
Must have excellent data entry and phone skills.
Flexible day shift hours during fall peak season.
Good written and verbal communication skills required.
Ability to multitask with multiple systems.
U.S. residents from MO, AR, OK, and KS only.

Seasonal Part-Time Customer Service Representative-Remote MO, AR, OK, KS Full Description

Seasonal Part-Time Customer Service Representative-Remote MO, AR, OK, KS ($16 per hour)

Neosho, Missouri - Remote

Neosho, Missouri

Kansas City, Missouri

Rogers, Arkansas

Springfield, Missouri

Part time

Job Description:

Needing to earn some extra cash? Looking for an opportunity to work from your remote office? Join our customer service team and help us get educational materials into the hands of kids across the nation. In order to provide excellent customer service during our fall peak season, we are hiring seasonal part-time customer service representatives to process inbound customer service calls, chats, and emails. We strive to provide excellent service by resolving customer issues thoughtfully and completely. Flexible day shift hours available.

Responsibilities include:

Resolve customers' concerns or questions relating to orders, accounts, or products.
Assist customers with navigating Scholastic websites and digital resources.
Assist customers via phone, email, and chat.
Enters various types of data accurately and efficiently into multiple web-based applications.
Engage customers and coworkers with empathy and patience.
Communicates information in a clear and professional manner.
Performs other duties as assigned.

Qualifications

Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail.
Must be able to multi-task and utilize multiple systems at a time.
Must have good written and verbal communication skills
Must have excellent data entry and phone skills
Ability to learn new skills quickly and retain information learned.
Must be willing to make decisions and use judgment in resolving customer problems
Must have a good attendance and performance record
Must be willing to work flexible hours as needed during peak times
Desire to be a team player

*Remote positions: Internet service required (must meet our technical requirements).

Missouri, Arkansas, Oklahoma, and Kansas residents only.

Background check required-company paid. E-Verify participant.

Time Type:

Part time

Job Type:

Temporary Seasonal

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

EEO Statement:

Scholastic is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the basis of race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity within the company. Further, all personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, social and recreational programs) shall be administered without discrimination.

Original Job Description

Seasonal Part-Time Customer Service Representative-Remote MO, AR, OK, KS ($16 per hour)

Neosho, Missouri - Remote

Neosho, Missouri

Kansas City, Missouri

Rogers, Arkansas

Springfield, Missouri

Part time

Job Description:

Responsibilities include:

Resolve customers' concerns or questions relating to orders, accounts, or products.
Assist customers with navigating Scholastic websites and digital resources.
Assist customers via phone, email, and chat.
Enters various types of data accurately and efficiently into multiple web-based applications.
Engage customers and coworkers with empathy and patience.
Communicates information in a clear and professional manner.
Performs other duties as assigned.

Qualifications

Proficient computer skills, including website navigation and usage, Microsoft Office, and e-mail.
Must be able to multi-task and utilize multiple systems at a time.
Must have good written and verbal communication skills
Must have excellent data entry and phone skills
Ability to learn new skills quickly and retain information learned.
Must be willing to make decisions and use judgment in resolving customer problems
Must have a good attendance and performance record
Must be willing to work flexible hours as needed during peak times
Desire to be a team player

*Remote positions: Internet service required (must meet our technical requirements).

Missouri, Arkansas, Oklahoma, and Kansas residents only.

Background check required-company paid. E-Verify participant.

Time Type:

Part time

Job Type:

Temporary Seasonal

Job Family Group:

Cust Svc & Call Center

Location Region/State:

Missouri

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Seasonal Part-Time Customer Service Representative-Remote MO, AR, OK, KS

Edtech.com's Summary

Seasonal Part-Time Customer Service Representative-Remote MO, AR, OK, KS Full Description

Job Description:

Qualifications

Time Type:

Job Type:

Job Family Group:

Location Region/State:

EEO Statement:

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