Edtech.com's Summary

KnowBe4 is hiring a Security Awareness Content Specialist. The role involves mastering the company's content library and best practices for security awareness and compliance training, supporting sales and customer success teams by developing documentation, answering questions, and engaging with customers to drive content usage.

Highlights

Review and update training content documentation monthly for international clients
Communicate top-rated modules and best practices for security awareness programs
Analyze quarterly customer feedback to guide content development roadmaps
Provide training and guidance for staff and contractors on content localization
Monitor regional compliance laws and cultural expectations related to content globally
Create and support diverse, equitable, and inclusive content initiatives
Help improve processes, quality, and efficiency as the company grows
Required skills: project management software, Gmail, Google Docs, MS Office (Word and Excel), major web browsers
Qualifications: Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field, excellent written and verbal communication, documentation development experience
Compensation range: $45,000 - $50,000 base pay depending on experience

Security Awareness Content Specialist (Remote) Full Description

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Security Awareness Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s vast library content. The ideal candidate is a master of all the content available to our customers and the best practices for implementing security awareness and compliance training programs. This role will develop documentation and assist in answering questions as well as get on calls with customers to assist with questions, facilitate sales, and drive usage.

Responsibilities:

Performs review of new content each month and updates recommendation training content documentation for international clients
Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content
Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.
Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.
Contributes to continual improvement of our processes, quality, and efficiency as we grow

Minimum Qualifications:

Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience
Excellent communication skills - both written and on the phone
Experience with development and updating documentation
Experience advising clients on learning plans
Experience with translations a plus
Experience with project management software
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communication
Excellent time management and organization skills

The base pay for this position ranges from $45,000 - $50,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 11/17/2025.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

Original Job Description

About KnowBe4

Responsibilities:

Performs review of new content each month and updates recommendation training content documentation for international clients
Reviews and communicates top used and rated modules as well as best practices for implementing large-scale learning plans using KnowBe4’s industry-leading security awareness and compliance content
Reviews quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
Provides training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
Thinks globally and stays attune with regional compliance law updates and cultural expectations of content globally as well as translations available for customers.
Takes an active role in creating and supporting content that is diverse, equitable, and inclusive.
Contributes to continual improvement of our processes, quality, and efficiency as we grow

Minimum Qualifications:

Bachelor's degree in Organizational Development, Security Awareness, Instructional Design or related field/experience
Excellent communication skills - both written and on the phone
Experience with development and updating documentation
Experience advising clients on learning plans
Experience with translations a plus
Experience with project management software
Experience with Gmail and Google Docs
Experience with MS Office (Word and Excel)
Experience with web browsers (Chrome, Internet Explorer, etc.)
Strong verbal and written communication
Excellent time management and organization skills

The base pay for this position ranges from $45,000 - $50,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 11/17/2025.

Our Fantastic Benefits

Note: An applicant assessment and background check may be part of your hiring procedure.

No recruitment agencies, please.

Let me find your next job.

Thanks - you're signed up.

Security Awareness Content Specialist (Remote)

Edtech.com's Summary

Security Awareness Content Specialist (Remote) Full Description

Distance Learning Compliance Specialist (Learning and Development Specialist III)

UTS - Temporary Technical Trainer at NC State

Revenue Training & Readiness Specialist

Customer Experience Trainer

Sr. Instructional Delivery Trainer