Cleveland State University
Senior Academic Coach (CMSD Learning Community)
🇺🇸
Cleveland, OH
🕑
Full-Time
💰
TBD
💻
Other
🗓️
May 8th, 2026
Edtech.com's Summary
Cleveland State University is hiring a Senior Academic Coach (CMSD Learning Community). The role involves assigning student caseloads to Academic Coaches, assessing complex cases, providing high-quality support and programs, analyzing student degree progression data, and representing the university at recruitment events and committees.
Highlights
- Assigns and manages student caseloads to Academic Coaches and handles difficult cases.
- Analyzes student degree progression reports and makes data-driven decisions to improve student success.
- Delivers support programs that address barriers to student retention and graduation.
- Presents retention strategies at meetings and workshops for internal and external stakeholders.
- Represents Cleveland State University at recruitment events, meetings, and serves on committees.
- Requires proficiency in Microsoft Office Suite (Word, Excel, Access, Outlook, Teams, PowerPoint).
- Must have a Bachelor’s degree in student personnel services, counseling, education, or related field.
- Requires at least five years of progressive experience in higher education academic advising, coaching, or student services, including leadership experience.
- Preferred qualifications include a Master’s degree, professional development experience in academic advising and coaching, and proficiency with academic advising and planning software.
- Ability to work evenings and weekends as needed and strong interpersonal, communication, project management, and motivational skills are essential.
Senior Academic Coach (CMSD Learning Community) Full Description
Senior Academic Coach (CMSD Learning Community)
Posting Details
Business Title | Senior Academic Coach (CMSD Learning Community)
Posting Category | Administrative and Professional
Salary Grade | 07
Salary Plan | Professional Non Bargaining
Hiring Range /Pay Rate |
Department | Unified Academic Coaching
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary
Assigns student caseloads to Academic Coaches and assesses difficult cases. Identifies appropriate measures to aid staff in student assistance. Analyzes and interprets reports on student degree progression and makes data-informed decisions, delivers high-quality supports, programs, and services, and address barriers that may prevent success. Presents at meetings, workshops, and other venues for internal and external stakeholders to disseminate and enhance Cleveland State University (CSU’s) retention strategies. Represents CSU at various recruitment events, meetings and serves on committees. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area. Supervisor or leadership experience.
Preferred Qualifications | Master’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Experience in professional development related to academic advising and coaching. Experience working with a diverse student population and experience in student recruitment efforts. Proficient in academic advising, coaching, and planning software. Experience working with integrated software systems as an end user.
Knowledge, Skills, and Abilities (KSAs)
Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change. Excellent interpersonal skills and have a “Customer Focus” attitude and delivery. Possess a high degree of confidentiality to available information. Supports a diverse community through workforce planning, organizational effectiveness, problem solving, hiring, retention, facilitation, and decision-making skills and competencies. Knowledge and ability to utilize social media network communications. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking. Ability to motivate, coach and develop others. Ability to manage projects, meet deadlines and tackle emergencies and difficult situations. Ability to successfully perform general math calculations and have strong calculation skills. Able to provide and explain performance metrics. Ability to increase persistence, retention, and graduation rates. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Ability to work evenings and weekends as required.
Requisition Number | PT0703838S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting | 06/30/2028
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically, Monday – Friday, 8:00 AM – 5:00 PM
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 05/07/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 05/15/2026
Tentative Start Date |
Posting Category | Administrative and Professional
Salary Grade | 07
Salary Plan | Professional Non Bargaining
Hiring Range /Pay Rate |
Department | Unified Academic Coaching
Department Description |
Position Location | Main Campus
FTE | 1.0
Job Summary
Assigns student caseloads to Academic Coaches and assesses difficult cases. Identifies appropriate measures to aid staff in student assistance. Analyzes and interprets reports on student degree progression and makes data-informed decisions, delivers high-quality supports, programs, and services, and address barriers that may prevent success. Presents at meetings, workshops, and other venues for internal and external stakeholders to disseminate and enhance Cleveland State University (CSU’s) retention strategies. Represents CSU at various recruitment events, meetings and serves on committees. Performs other functionally related duties as assigned.
Minimum Qualifications | Bachelor’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area. Supervisor or leadership experience.
Preferred Qualifications | Master’s degree, preferably in student personnel services, adult learning & development, counseling, guidance, education or a related field of study. Experience in professional development related to academic advising and coaching. Experience working with a diverse student population and experience in student recruitment efforts. Proficient in academic advising, coaching, and planning software. Experience working with integrated software systems as an end user.
Knowledge, Skills, and Abilities (KSAs)
Proficient in written and verbal communication skills, the ability to make effective presentations, have strong public speaking skills, develop, and drive change and effectively communicate change. Excellent interpersonal skills and have a “Customer Focus” attitude and delivery. Possess a high degree of confidentiality to available information. Supports a diverse community through workforce planning, organizational effectiveness, problem solving, hiring, retention, facilitation, and decision-making skills and competencies. Knowledge and ability to utilize social media network communications. Ability to build and maintain professional relationships and work as an individual contributor and an effective team player, in addition to being highly organized, self-directed, and forward-thinking. Ability to motivate, coach and develop others. Ability to manage projects, meet deadlines and tackle emergencies and difficult situations. Ability to successfully perform general math calculations and have strong calculation skills. Able to provide and explain performance metrics. Ability to increase persistence, retention, and graduation rates. Proficient in Microsoft Office Suite, including Word, Excel, Access, Outlook, Teams, and PowerPoint. Ability to work evenings and weekends as required.
Requisition Number | PT0703838S
Date grant, position, or appointment expires (For Funds Available, Temporary, and Waiver of Posting | 06/30/2028
Special Instructions to Applicants |
Applicant Instructions | Offer of employment is contingent on satisfactory completion of the University’s verification of credentials and other information required by law and/or University policies or practices, including but not limited to a criminal background check.
Applications will be exclusively accepted online at http://www.csuohio.edu/offices/hrd/employment.html. Mailed or emailed application materials will not be accepted.
Hours per week | 40
Work Schedule | Typically, Monday – Friday, 8:00 AM – 5:00 PM
Advertising Copy |
Full Time/Part Time | Full Time
Posted Date | 05/07/2026
Close Date/Application Deadline |
Open Until Filled | Yes
Review Begins | 05/15/2026
Tentative Start Date |
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- CSU Website
- Other
- If you selected 'Public Job Posting" or "Other" please provide source.
(Open Ended Question) - * Do you require any type of accommodation, should you be invited to campus for further screening? Please contact CSU at (216) 687-3636 if you need accommodation.
- Yes
- No
- * Are you able to perform the essential functions of this position with or without reasonable accommodation?
- Yes
- No
- * Do you have a Bachelor's degree?
- Yes
- No
- No Response
- * Do you have five (5) years of progressive experience in higher education academic advising, graduation success coaching, or in a higher education student services area?
- Yes
- No
- * Do you have supervisor or leadership experience?
- Yes
- No
Application Documents
Required Documents
- Resume
Optional Documents
- Cover Letter/Letter of Application
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