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University of Maryland Global Campus
Senior Administrator, Enterprise Platforms Application Operations (Tableau)
🇺🇸
Hybrid - Adelphi, Maryland
🕑
Full-Time
💰
$95K - $115K
💻
Information Technology
🗓️
November 13th, 2026
Tableau
ITSM
ITIL
Edtech.com's Summary
University of Maryland Global Campus is hiring a Senior Administrator, Enterprise Platforms Application Operations (Tableau). The role provides advanced administration and Tier 3 support for the enterprise applications that run UMGC’s academic, administrative, financial, and workforce operations. The administrator is the senior technical resource for application availability, release coordination, and incident resolution, working with application engineering, infrastructure, database, cloud, and information security teams and with outside vendors.
Highlights
- Administer, configure, and maintain enterprise applications across production and non-production environments, setting administration standards for business-critical platforms.
- Serve as the primary escalation point for complex application issues and outages, leading troubleshooting, root cause analysis, and corrective actions across technical teams and vendors.
- Lead application configuration and coordinate upgrades, patches, releases, and deployment planning with Application Engineering and Release Engineering.
- Support rollout of new capabilities, workflow enhancements, and integrations while minimizing business risk and service disruption.
- Monitor application health, availability, capacity, and performance metrics, spotting trends and improving observability before issues affect users.
- Maintain runbooks, support procedures, and knowledge articles, and contribute to lifecycle planning, disaster recovery preparation, and service continuity.
- Five or more years of experience in application administration, enterprise platform support, or IT operations, including Tier 3 support and supporting production business applications.
- Bachelor’s degree in computer science, information systems, or a related field, or an equivalent combination of education and experience; a master’s degree and ITIL or ServiceNow certifications are preferred.
- Experience with ITSM processes, service management tools, and monitoring platforms, with higher education or other complex enterprise environments a plus.
- Hybrid position based in Adelphi, Maryland, with a hiring range of $95,000 to $115,000.
Senior Administrator, Enterprise Platforms Application Operations (Tableau) Full Description
Senior Administrator, Enterprise Platforms Application Operations (Tableau) (Enterprise Applications) - US Exempt Regular, Full time
This position is classified as "hybrid" and the work location is Adelphi, Maryland. An on-site presence is expected for meetings, summits, or events, and as needed. In accordance with UMGC Travel policy, you will be responsible for any expenses incurred from traveling, including temporary lodging, to Adelphi or locations within the DMV region.
The Senior Administrator, Enterprise Platforms Application Operations is responsible for providing advanced administration, configuration, operational leadership, and Tier 3 support for enterprise applications supporting UMGC's academic, administrative, financial, workforce, engagement, productivity, and operational business functions. This role serves as a senior technical resource responsible for application availability, operational reliability, performance optimization, environment management, release coordination, incident resolution, and lifecycle management across assigned enterprise platforms. The Senior Administrator partners closely with Application Engineering, Infrastructure, Database Administration, Cloud Operations, Information Security, vendors, and business stakeholders to ensure enterprise applications remain secure, stable, performant, and aligned with institutional requirements.
Duties and Responsibilities
Enterprise Application Administration & Operational Leadership
- Administer, configure, and maintain enterprise applications across production and non-production environments.
- Provide senior-level operational oversight, establish administration standards, and support the reliability, availability, and performance of business-critical platforms.
Support, Incident Resolution & Problem Management
- Serve as the primary escalation point for complex application issues, service disruptions, and operational incidents.
- Lead troubleshooting, root cause analysis, corrective actions, and problem management activities while coordinating resolution efforts across technical teams and vendors.
Deployment, Configuration & Release Management
- Lead application configuration and work with Application Engineering and Release Engineering on upgrades, patches, release activities, and production environment management.
- Work with Application Engineering and Cloud & Release Engineering on deployment planning.
- Support implementation of new capabilities, workflow enhancements, integrations, and operational changes while minimizing business risk and service disruption.
Platform Monitoring, Performance & Operational Reliability
Monitor application health, availability, capacity, performance, and operational metrics. Identify trends, optimize platform performance, improve observability capabilities, and proactively address issues that impact service quality and business operations.
Collaboration, Vendor Management & Service Delivery
Work closely with engineers, architects, infrastructure teams, database administrators, cybersecurity teams, vendors, and business stakeholders to support implementations, upgrades, issue resolution, service improvements, and operational governance activities.
Documentation, Lifecycle Management & Continuous Improvement
- Maintain operational documentation, runbooks, support procedures, knowledge articles, and technical standards.
- Contribute to application lifecycle planning, disaster recovery preparation, service continuity planning, capacity management, and continuous improvement initiatives that strengthen operational maturity and service delivery.
- Other duties as assigned.
Skills
- Enterprise application administration and configuration
- Advanced troubleshooting and issue resolution
- Application performance monitoring and optimization
- Incident, problem, change, and release management
- User access administration and role-based security
- Enterprise application deployment and upgrade support
- Operational monitoring, logging, and observability tools
- Root cause analysis and corrective action planning
- Vendor support coordination and escalation management
- Environment management and release readiness activities
- Disaster recovery and continuity support
- Technical documentation and knowledge management
- ITSM platforms and operational governance practices
- Cross-functional technical collaboration.
Education & Experience Requirements
Education: Bachelor's Degree in Computer Science, Information Systems, Information Technology, Business Information Systems, or a related discipline or equivalent combination of education and experience.
Experience
- 5+ years of experience in application administration, enterprise platform support, systems administration, IT operations, or related disciplines.
- Experience supporting enterprise business applications within production environments.
- Experience providing advanced Tier 3 support, incident resolution, and application troubleshooting.
- Experience supporting application upgrades, deployments, lifecycle management, and operational change activities.
- Experience utilizing ITSM processes, service management tools, monitoring platforms, and operational governance practices.
- Experience collaborating with technical teams, vendors, and business stakeholders to support enterprise services.
Certifications: Not required.
Preferred Experience Requirements
Education: Master's Degree in Computer Science, Information Systems, Information Technology, Business Administration, or a related discipline.
- Progressive experience supporting enterprise applications, SaaS platforms, business systems, or operational technology environments.
- Experience serving as a Senior Application Administrator, Lead Application Administrator, Enterprise Systems Administrator, Platform Administrator, or similar senior operational role.
- Experience supporting application operations within higher education, healthcare, government, or complex enterprise environments.
- Experience leading operational readiness activities, lifecycle planning, disaster recovery support, and service improvement initiatives.
- Experience supporting multiple business-critical application platforms and vendor-supported solutions.
- Experience mentoring junior administrators and contributing to operational standards and best practices.
Preferred Certifications
- ITIL Foundation Certification
- ServiceNow Certifications
- Microsoft, AWS, or Azure Certifications
- Vendor Platform Certifications
- Operations or Systems Administration Certifications.
Hiring Range
$95,000.00 - $115,000.00
All submissions should include a cover letter and resume.
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination.
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