Edtech.com's Summary

Risepoint is hiring a Senior Business Analyst to serve as a Subject Matter Expert for the Student Success Center product and act as a liaison between business partners and development teams. The role involves gathering and documenting requirements, assessing existing systems for improvements, translating business needs into user stories, and collaborating with quality assurance to ensure solutions meet business objectives.

Highlights

Gather and document business requirements; translate into system design and user stories within an agile framework
Analyze existing solutions, conduct gap analyses, and recommend process improvements
Facilitate issue tracking and resolution to ensure smooth operational processes
Document as-is and to-be processes; collaborate with QA for testing and validation
Build and maintain positive relationships across cross-functional teams and stakeholders
Bachelor's degree in Business, Computer Science, or related field required
Minimum 5 years' experience in business analysis, technical support, or product analysis
Preferred experience with Salesforce CRM and Salesforce Administrator certification
Knowledge of software development life cycle methodologies including Agile, Waterfall, and Iterative
Proficiency with Microsoft Excel and Word; strong analytical and communication skills essential

Senior Business Analyst Full Description

Senior Business Analyst

US - Remote

Full time

Risepoint assists primarily regional universities in increasing their access and impact by making their academic programs available to students online. Founded in 2007, Risepoint's mission is to expand access to high-quality, affordable, and workforce-relevant education, especially for working and adult students. Risepoint brings single-minded dedication to student success, an integrated set of services, and data-driven performance to our collaboration with university partners.

The Senior Business Analyst will be responsible for becoming a Subject Matter Expert for Risepoint’s Student Success Center product area, along with working as a liaison between business partners and the application development teams. The Senior Business Analyst should be proficient at understanding and documenting existing processes and systems, along with recommending potential improvements and assisting users in designing solutions under the general direction of a Product Owner.

Responsibilities Include:

Gather and document requirements from business stakeholders and translate business needs into solutions / system design.
Assess existing solutions and user behaviors to identify areas for improvement, including how users interact with solutions, how well the solutions support processes, and how well the solutions achieve desired results.
Conduct gap analyses to determine areas for business opportunities.
Translate business requirements into user stories within an agile framework and work with development resources to provide clarity and address concerns.
Track reported system issues, develop recommendations for resolving issues, and drive timely resolution to ensure processes run smoothly.
Document as-is and to-be process maps based on interviews with business stakeholders.
Work with the quality assurance team to ensure that test cases are identified, changes are properly tested, and business requirements are met.
Identify opportunities for improved data quality and translate business needs into reporting requirements.
Build and maintain positive business relationships.
Successfully multi-task across several concurrent priorities.

Qualifications Include:

Bachelor's degree in Business, Computer Science, or a related field.
At least 5 years of business analysis, technical support, and/or product analysis experience.
Experience working with a Customer Relationship Management (CRM) is preferred, with a focus on Salesforce.
Salesforce Administrator certification preferred.
Experience working in a higher education environment is preferred.
Strong analytical skills with experience analyzing complex systems; excellent problem solving and interpersonal communication skills are a must.
Detail-oriented with respect to documentation and communication; able to express complex concepts effectively, both verbally and in writing to business partners.
Strong relationship building skills; comfortable interacting with stakeholders at all levels throughout the business.
Good listening skills, with the ability to uncover underlying needs.
Must have a desire to achieve excellent project outcomes and exceed stakeholder expectations.
Works independently with limited supervision, coordinating assigned tasks to closure.
Must have experience working with cross functional teams.
Understanding of software development life cycle methodologies. (Waterfall, Iterative, AGILE)
Proficiency with Microsoft Excel and Word required.

Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce.

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Original Job Description

Senior Business Analyst

US - Remote

Full time

Responsibilities Include:

Gather and document requirements from business stakeholders and translate business needs into solutions / system design.
Assess existing solutions and user behaviors to identify areas for improvement, including how users interact with solutions, how well the solutions support processes, and how well the solutions achieve desired results.
Conduct gap analyses to determine areas for business opportunities.
Translate business requirements into user stories within an agile framework and work with development resources to provide clarity and address concerns.
Track reported system issues, develop recommendations for resolving issues, and drive timely resolution to ensure processes run smoothly.
Document as-is and to-be process maps based on interviews with business stakeholders.
Work with the quality assurance team to ensure that test cases are identified, changes are properly tested, and business requirements are met.
Identify opportunities for improved data quality and translate business needs into reporting requirements.
Build and maintain positive business relationships.
Successfully multi-task across several concurrent priorities.

Qualifications Include:

Bachelor's degree in Business, Computer Science, or a related field.
At least 5 years of business analysis, technical support, and/or product analysis experience.
Experience working with a Customer Relationship Management (CRM) is preferred, with a focus on Salesforce.
Salesforce Administrator certification preferred.
Experience working in a higher education environment is preferred.
Strong analytical skills with experience analyzing complex systems; excellent problem solving and interpersonal communication skills are a must.
Detail-oriented with respect to documentation and communication; able to express complex concepts effectively, both verbally and in writing to business partners.
Strong relationship building skills; comfortable interacting with stakeholders at all levels throughout the business.
Good listening skills, with the ability to uncover underlying needs.
Must have a desire to achieve excellent project outcomes and exceed stakeholder expectations.
Works independently with limited supervision, coordinating assigned tasks to closure.
Must have experience working with cross functional teams.
Understanding of software development life cycle methodologies. (Waterfall, Iterative, AGILE)
Proficiency with Microsoft Excel and Word required.

Risepoint is an equal opportunity employer and supports a diverse and inclusive workforce.

Risepoint offers the following comprehensive benefits:

18 days PTO + Winter Shutdown
12 designated holidays + 1 floating holiday
Medical – four options
Dental
Vision
Life & Disability (company paid)
Flexible Spending Account & Health Savings Account
Retirement plan with company match
Maternity / Paternity / Parental Leave (company paid)
Volunteer Time Off

Supplemental Benefits:

Wellness program
Alternative medicine options
Pet discounts
Accident, Critical Illness and Hospital Indemnity

Personal and Professional Development:

Continuous Professional and Leadership Development Programs
Tuition Reimbursement for employees and their dependents
Rewards & Recognition programs

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

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