Blackbaud
Senior Customer Success Manager, Corporate Impact
🇺🇸 Remote - US
🕑 Full-Time
💰 $67K - $91K
💻 Customer Success
🗓️ August 20th, 2025
Blackbaud
SaaS
Edtech.com's Summary
Blackbaud is hiring a Senior Customer Success Manager, Corporate Impact. This role involves building strategic partnerships with customers in the social good sector, driving adoption, and managing customer health to ensure value realization and retention. The Senior Customer Success Manager collaborates across teams and uses data insights to foster long-term relationships and support customer growth and advocacy.
Highlights
- Build strategic relationships with executives and key stakeholders to drive usage of Blackbaud's YourCause solutions.
- Develop and execute joint success plans including executive business reviews.
- Monitor product usage and customer sentiment to identify risks and opportunities, managing wellness plans for at-risk customers.
- Collaborate with the renewals team to secure successful client renewals.
- Identify expansion opportunities and foster customer loyalty through advocacy programs.
- Require 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector.
- Strong communication skills and ability to engage with C-suite executives and sensitive discussions.
- Ability to analyze data and demonstrate cloud technology proficiency; familiarity with Blackbaud solutions is a plus.
- Starting base pay ranges from $67,400 to $90,700 depending on qualifications and market factors.
- Benefits include medical, dental, vision insurance, 401(k) with employer match, flexible paid time off, parental leave, volunteer time off, pet insurance, and tuition reimbursement.
Senior Customer Success Manager, Corporate Impact Full Description
Senior Customer Success Manager, Corporate Impact
Remote, United States of America
Customer Success and Support
Remote: Yes
Customer Success and Support
Remote: Yes
At Blackbaud, we are committed to powering an Ecosystem of Good®—a connected network of people and organizations working together to build a better world. As a Senior Customer Success Manager (CSM), you will play a pivotal role in this mission by serving as a strategic partner to our customers across the social good sector. You will guide them in leveraging Blackbaud’s cloud solutions, services, and data intelligence to achieve meaningful, measurable outcomes aligned with their organizational goals.
This role is both proactive and consultative, requiring a deep understanding of customer needs, industry best practices, and the value our technology delivers. You will lead success planning, drive adoption, monitor customer health, and foster long-term relationships that result in retention, growth, and advocacy. As a strategic partner, you will collaborate across internal teams and use data-driven insights to anticipate challenges, identify opportunities, and ensure customers realize the full potential of their investment in Blackbaud.
Senior CSMs are expected to operate with a high level of autonomy and strategic influence, engaging with executive stakeholders and contributing to cross-functional initiatives that enhance the overall customer experience. Your work will directly impact customer satisfaction, loyalty, and the expansion of Blackbaud’s footprint within the social good community.
What you’ll do:
Customer Partnership & Strategy
- Build strategic relationships with executives and key stakeholders.
- Drive usage and value realization of YourCause solutions.
- Develop and execute joint success plans supported by executive business reviews.
- Onboard new customers and ensure effective use of available resources (support, training, community, etc.).
Customer Health & Retention
- Monitor product usage and sentiment data to identify risks and opportunities.
- Respond to survey feedback and proactively manage wellness plans for at-risk customers.
- Protect recurring revenue through proactive sentiment tracking and wellness planning.
- Work collaboratively with the renewals team to share customer feedback and relationship insights to ensure successful renewal of each of our clients.
Growth & Advocacy
- Identify and support expansion opportunities in collaboration with sales.
- Foster loyalty and develop customer champions through reference programs, stories, and event participation.
- Encourage best practices to drive engagement (e.g., giving campaigns, incentive programs).
What you’ll bring:
- 3-5 years of experience in Corporate Social Responsibility SaaS or the social good sector.
- Proven success in relationship-building and customer service.
- Strong communication and presentation skills.
- Experience engaging with c-suite executives and managing sensitive discussions.
- Ability to derive insights from data and demonstrate cloud technology.
- Self-starter with a collaborative mindset and global perspective.
- Familiarity with Blackbaud solutions is a plus.
- Passion for helping others and driving social impact.
#LI-REMOTE
Stay up to date on everything Blackbaud, follow us on Linkedin, Twitter, Instagram, Facebook and YouTube
Blackbaud is a remote-first company which embraces a flexible remote work culture. Blackbaud supports hiring and career development for all roles from the location you are in today!
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.
A notice to candidates: Recruitment Fraudulent Alert: Your personal information and online safety as a candidate mean a lot to us! At Blackbaud and our portfolio of companies, recruiters only direct candidates to apply through our official careers page at https://careers.blackbaud.com/us/en or our official LinkedIn page. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers, or conduct interviews via Skype. Anyone suggesting otherwise is not a representative of Blackbaud. If you are unsure if a message is from Blackbaud, please email blackbaudrecruiting@blackbaud.com. The starting base pay is $67,400.00 to $90,700.00. Blackbaud may pay more or less based on employee qualifications, market value, Company finances, and other operational considerations.
Benefits Include:
- Medical, dental, and vision insurance
- Remote-first workforce
- 401(k) program with employer match
- Flexible paid time off
- Generous Parental Leave
- Volunteer for vacation
- Opportunities to connect to build community and belonging
- Pet insurance, legal and identity protection
- Tuition reimbursement program
Similar Jobs
Customer Success Manager
PowerSchool
🇺🇸 Remote - US
Strategic Account Manager
Lightspeed Systems
🇺🇸 Hybrid - Austin, TX
Senior Customer Success Manager
Pluralsight
🇺🇸 Hybrid - Westlake/Dallas, TX
Strategic Leader, Research Partner Success
EAB
🇺🇸 Hybrid - Washington, DC
Customer Success Team Lead (Northeast)
Transfr
🇺🇸 Remote - US
