Arizona State University
Senior Director
🇺🇸 Tempe, AZ
🕑 Full-Time
💰 $120K - $140K
💻 Project Management
🗓️ October 23rd, 2025
Salesforce
Edtech.com's Summary
Arizona State University is hiring a Senior Director for the Student Success Innovations team within the Office of the University Provost. This role leads strategy and implementation, supervises a team managing technology products and process improvements to enhance the student experience, and collaborates with Enterprise Technology, academic colleges, and student services to drive student success initiatives.
Highlights
- Manage and provide technical, financial, and personnel leadership for assigned teams and projects supporting department goals.
- Oversee technology platforms including Salesforce Case Management, Advisor Portal, Knowledge, My ASU Help tab, Advising Appointment Scheduler, and Enterprise Chatbot.
- Collaborate with Enterprise Technology and university stakeholders to ensure system integration, set business priorities, and implement process improvements.
- Develop short- and long-range objectives, staffing plans, and succession plans.
- Lead quality assurance, requirements gathering, training, user support, reporting, and data analysis efforts.
- Build relationships with key stakeholders and represent the department internally.
- Required qualifications include a Bachelor's degree and at least seven years of related experience with two years managerial experience; desired qualifications include ten years related experience with five years supervisory experience.
- Knowledge needed in higher education administration, student services, budget management, strategic planning, process improvement, and project management.
- Skills required in staff management, IT project execution, problem solving, communication, and data-informed decision-making.
- Annual salary range $120,000 to $140,000 depending on experience, with no federal funding required.
Senior Director Full Description
Job Profile:Administrative Operations Manager 3
Job Family:Administrative Operations
Time Type:Full time
Max Pay - Depends on experience:$140,000.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field including two (2) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Profile Summary:
Administers and evaluates business and administrative matters within one department , including budget, operations, and programs and personnel administration.
Job Description:
Position Salary Range:
- $120,000-140,000 per year; depending on experience
Desired Qualifications:
Bachelor's degree in a related field AND ten (10) years of related experience which includes five (5) years of management/supervisory experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.
Arizona State University's Office of the University Provost is seeking a senior director to lead strategy and implementation within the Student Success Innovations team. The senior director will supervise a team that implements technology products and process improvement initiatives that enhance the student experience and enable student success. In pursuit of those goals, this role will work closely with Enterprise Technology, academic colleges, and student services units.
Student Success Innovations supports Salesforce Case Management, Salesforce Advisor Portal, Salesforce Knowledge, My ASU Help tab, E2E Advising Appointment Scheduler, and Enterprise Chatbot with business ownership and business analysis services, including requirements gathering, quality assurance, training, user support, reporting, and data analysis. These products are vital components of the university's service environment, used by 3,000 staff and over 500,000 students and community members every year.
In addition to providing functional IT leadership and supervising analysts, the senior director will partner with academic colleges and student services units to transform processes and enable innovative student success initiatives as a consultant, facilitator, and strategic planning partner. Within Student Success Innovations, the senior director will join a matrixed and highly collaborative leadership team, working together to drive innovation in digital transformation, student-centric communication, and academic and student services.
The ideal candidate will be a thorough strategist and caring leader with substantial experience in technology implementation, cross-functional leadership, and student services delivery.
Essential Duties:
- Provides overall management, technical, and financial direction for assigned teams and projects in support of department goals.
- Develops short- and long-range operating objectives, organizational structure, staffing requirements, and succession plans to ensure needs are met.
- Collaborates with Enterprise Technology information technology planning efforts to ensure consistency, integration, and coordination of systems and applications.
- Oversees and initiates appropriate personnel management activities such as hiring, training, and evaluation of staff specific to assigned teams and projects
- In consultation with stakeholders and impacted parties, sets business priorities for software development and implementation to align technical effort with department goals.
- Reviews, evaluates, and documents existing programs, processes, and systems to identify and recommend opportunities for integrations, enhancements, and efficiencies across assigned functions and processes.
- Works closely and collaboratively with functional areas to ensure that technology projects and process improvement initiatives are implemented successfully.
- Provides technical consultation and guidance on department programs, policies, and activities.
- Manages escalations, analyzes technical issues and root causes, and designs long-term solutions.
- Oversees the development of research and evaluation plans to measure impact and inform planning and decision-making.
- Builds and maintains strong relationships with key stakeholders, including leaders, customers, and technology partners.
- Represents the department and may serve on department and university committees.
Desired Qualifications:
- Bachelor's degree in a related field AND ten (10) years of related experience which includes five (5) years of management/supervisory experience; OR, any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved.
Knowledge, skills and abilities
- Knowledge of principles and practices pertaining to higher education administration and student services.
- Knowledge of budget management methods and techniques.
- Knowledge of strategic planning principles and practices.
- Knowledge of process improvement methods and approaches.
- Knowledge of the principles, practices, methods, and techniques of project management.
- Skill in effectively managing, supervising, coaching, and evaluating assigned staff.
- Skill in planning and executing information technology projects.
- Skill in problem solving and decision-making.
- Skill in planning, analyzing, and coordinating activities and establishing priorities.
- Skill in both verbal and written communication.
- Skill in establishing and maintaining effective working relationships.
- Skill in data analysis and data-informed decision-making.
- Ability to work effectively in an environment subject to potentially conflicting interests and objectives.
Working Environment:
Activities are performed in an environmentally controlled office setting. Activities include evaluating and interacting with information and interfaces that are primarily visual using computer workstations and mobile devices. Required to travel moderate distances on campus and between campuses to perform work. Occasional bending, reaching, lifting, pushing, and pulling up to 25 pounds. Regular activities require the ability to quickly change priorities, which may include resolving conflicts. Regular activities require the ability to clearly communicate verbally and in writing.
Driving Requirement:Driving is not required for this position.
Location:Campus: Tempe
Funding:No Federal Funding
Instructions to Apply:
Current Employees and Students should apply directly within Workdayusing the Jobs Hub. Use this link and log in using SSO:
https://www.myworkday.com/asu/d/inst/1$9925/9925$14238.htmld
To be considered, your application must include all of the following attachments:
- Cover letter
- Resume/CV
Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.
Need help finding the right job?
We can recommend jobs specifically for you! Create a custom Job Alert by selecting criteria that suit your career interests.
ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
Similar Jobs
Dean of Career Education
University of Alaska
🇺🇸 Juneau, AK
Senior Implementation Manager
Guild Education
🇺🇸 Remote - US
Sustainable Engineering Special Initiatives Manager
Villanova University
🇺🇸 Villanova, PA
Technical Project Manager
Stride
🇺🇸 Remote - US
Director of Transformation
Cengage Group
🇺🇸 Remote - US
