Senior Director, Digital Product Operations

College Board - Digital Product
100% Remote, aligned to working core EST hours

Role Type: This is a full-time position

About the Team

The Digital Product team is driving the evolution of College Board's digital assessment experience. As AI reshapes education, we are preparing students for the future by ensuring our digital assessments remain secure, meaningful, and reflective of the knowledge and skills needed to thrive in an AI-enabled world.

At the heart of this strategic work, we are a collaborative group of product leaders, strategists, and innovators reimagining how digital assessments are delivered and experienced. Our work spans the full product lifecycle, from discovery and design to delivery and continuous improvement. We partner across the organization to ensure every solution we build improves outcomes for students, educators, and institutions.

Every year, our platform delivers assessments to millions of students worldwide, providing opportunities that shape futures and open doors. Together, we are transforming College Board's trusted assessment platform into a next-generation digital assessment experience that is secure, user-centered, and built to evolve with the future of learning and assessment.

About the Opportunity  

As the Senior Director, Digital Product Operations, you are a strategic and operational leader who brings clarity, structure, and data-informed decision-making to complex product environments. You lead with empathy and purpose, building systems that empower teams to deliver meaningful outcomes for learners and educators. In this role, you will lead the evolution of how College Board's Digital Product organization plans, operates, and measures success.  

As we scale our digital assessment platform from an internal delivery model to a SaaS solution supporting multiple assessments, you will define and drive the operational strategies that enable teams to plan strategically, deliver efficiently, and continuously improve. You will set the vision, frameworks, and priorities for Product Operations and while leading a small, high-performing team responsible for executing them. Together, you will design the systems, processes, and rituals that bring clarity, transparency, and predictability to how we deliver digital products, directly connecting our mission to measurable outcomes for students and educators.

You will partner closely with Product, Technology, and Design to strengthen how we manage planning cycles, cross-team dependencies, and delivery readiness. You will also collaborate with Engagement and Reach, Operations, and other go-to-market partners to ensure product launches and updates are well-coordinated, well-communicated, and informed by user and customer insights.

This is a unique opportunity to architect and scale a critical function at the heart of College Board's digital transformation, helping us deliver secure, innovative, and AI-enabled digital assessments that empower millions of students to own their future.

In this role, you will:

Define and Lead the Product Operations Vision and Strategy (20%)

• Establish the vision, structure, and success measures for the Product Operations function, ensuring it enables College Board's Digital Product organization to deliver with clarity, alignment, and measurable impact.

• Build and manage a small, high-performing team responsible for executing Product Operations practices, providing mentorship, direction, and clear priorities.

• Develop and evolve the operating model that connects product strategy to execution, clarifying how planning, delivery, and measurement work together to drive business and mission outcomes.

• Define the standards and operating rhythms that allow product planning, delivery, and communication processes to scale effectively across College Board's digital ecosystem.

Drive Data-Informed Planning and Continuous Improvement (20%)

• Ensure that data and insights are embedded throughout the product lifecycle, supporting evidence-based decision-making and continuous improvement.

• Partner with Product leaders to define key product and operational performance indicators used across all product teams.

• Oversee the integration of these metrics into planning, roadmapping, and retrospectives, enabling teams to measure outcomes, not just outputs.

• Champion the use of dashboards, analytics, and feedback loops to improve visibility, drive accountability, and inform prioritization.

• Promote a culture of curiosity and learning, helping teams connect performance insights to tangible improvements in product delivery and impact.

Optimize Product Planning, Processes, and Tools (20%)

• Lead the evolution of product planning and delivery frameworks that enable clarity, coordination, and scalability across 15+ product teams.

• Define and implement best practices for how teams manage and communicate cross-team dependencies during quarterly and annual planning.

• Oversee governance and optimization of core tools such as Productboard, Jira, and Confluence, ensuring consistency, accuracy, and effective collaboration.

• Establish roadmapping standards that align product roadmaps to shared goals, connected outcomes, and enterprise priorities.

• Drive continuous improvement of operational processes that balance agility with discipline, creating clarity and focus as the organization scales.

• Establish forums, rituals, and communication rhythms, such as product reviews, planning meetings, and release updates, that maintain transparency and alignment.

• Provide leadership with clear visibility into product health, delivery progress, and key risks through consistent reporting and narrative synthesis.

Drive Go-to-Market Alignment and Organizational Readiness (20%)

• Serve as the strategic bridge between Product and go-to-market teams, ensuring launches, updates, and feature rollouts are coordinated, communicated, and supported across the organization.

• Oversee planning and coordination of internal platform user acceptance testing (UAT) in partnership with Product Managers and Technology, ensuring new features and releases meet user, performance, and quality standards before launch.

• Define and standardize best practices for release management, including how product information, release notes, and updates are shared internally and externally.

• Partner with Product Management, Engagement and Reach, State and District Partnerships, Customer Engagement, and Operations to ensure teams are trained, prepared, and equipped with clear, accurate information about upcoming products and enhancements.

• Develop repeatable frameworks for launch readiness, internal enablement, and post-launch learning, ensuring that every launch drives both user and organizational success.

Lead and Manage the Product Operations Team (20%)

• Lead a team of Product Operations professionals responsible for enabling effective product planning, governance, tooling, and cross-functional alignment across the Digital Product organization.

• Set vision and priorities for the team, track and manage progress to goals, and provide coaching and support to ensure team members meet and exceed goals, remain engaged, and contribute meaningfully to our mission.

• Cultivate an inclusive and high-achieving culture that enables all team members to live out College Board's Operating Principles.

• Bring proven leadership experience and consistently embody College Board's Manager Expectations in your work.

• Guide the team in developing scalable processes, high-quality deliverables, and effective partnerships across Product, Technology, Design, and go-to-market functions.

• Ensure the team continuously learns, adapts, and improves in response to data, user feedback, and organizational needs.

About You

To qualify for this role, you must have:

• 10+ years of experience in product operations, with a strong focus on leading complex environments within digital product or SaaS organizations.

• At least 2+ years of people leadership experience, with a demonstrated ability to lead and manage teams effectively in large-scale SaaS environments.

• Demonstrated success designing and scaling product planning, governance, and delivery frameworks that drive operational excellence and cross-team alignment.

• Experience leading or partnering on data and metrics integration within product organizations, using insights, dashboards, and analytics to improve performance and decision-making.

• Deep knowledge of product lifecycle tools such as Jira, Productboard, and Confluence, and experience establishing governance and best practices for their use.

• Strong communication and collaboration skills, with the ability to align senior stakeholders across Product, Engineering, Design, and go-to-market functions.

• A track record of enabling effective go-to-market coordination, ensuring launches, release communications, and internal enablement efforts are seamless and informed by customer feedback.

• A strategic and inclusive leadership style: you set clear priorities, build effective team structures, plan for future needs, and foster a culture of belonging.

• A proven ability to drive performance and growth: you set high expectations, deliver real-time, evidence-based feedback, and coach team members to take smart risks, stretch their skills, and achieve meaningful impact.

• The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business.

All roles at College Board require:

• A passion for expanding educational and career opportunities and mission-driven work

• Authorization to work in the United States for any employer

• Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort learning and applying new digital tools independently and proactively.

• Clear and concise communication skills, written and verbal

• A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input.

• A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking.

• A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success.

About Our Process 

• Application review will begin immediately and will continue until the position is filled. This role is expected to accept applications for a minimum of 5 business days.

• While the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise such as live coding, a panel interview, a conversation with leadership and reference checks.  

What We Offer

At College Board, we offer more than just a paycheck—we provide a meaningful career, a supportive team, and a comprehensive package designed to help you thrive. We're a self-sustaining nonprofit that believes in fair and competitive compensation, grounded in your qualifications, experience, impact, and the market.

A Thoughtful Approach to Compensation

• The hiring range for this role is $112,000 - $160,000.

• Your exact salary will depend on your location, experience, and how your background compares to others in similar roles at the College Board.

• We aim to make our best offer upfront—rooted in fairness, transparency, and market data.

• We adjust salaries by location to ensure fairness, no matter where you live.

You'll have open, transparent conversations about compensation, benefits, and what it's like to work at College Board throughout your hiring process. Check out our careers page for more.

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