Edtech.com's Summary

Arizona State University is hiring a Senior Director, Enterprise Shared Services. This role involves developing and executing strategic plans for shared technology services, leading a team of technologists, fostering a collaborative culture, integrating AI into service delivery, and managing stakeholder relationships to enable faculty, researchers, and staff to focus on their mission. The position reports to the Deputy Chief Information Officer and emphasizes leadership with authenticity and inclusion.

Highlights

Develop and execute strategic plans aligning with ASU’s charter and technology priorities.
Lead and coach a team delivering collaboration tools, communication platforms, digital accessibility, service management, web services, and M&A technology functions.
Integrate Agentic AI and digital labor to improve service delivery outcomes.
Build strong relationships with key stakeholders and technology partners university-wide.
Manage a large software and tools portfolio including planning, budgeting, and risk mitigation.
Required skills: leadership in technology organizations, technology solution delivery, and cross-functional communication.
Qualifications: Bachelor's degree, nine years relevant experience including five years managerial; 15+ years progressive technology leadership; 10+ years in technology solution delivery.
Compensation range: $150,000 - $165,213 annually dependent on experience.
Work environment: Hybrid position requiring regular on-campus presence, office setting with use of computers and variable physical activity.
Department serves over 200,000 learners, faculty, and staff, emphasizing operational excellence, inclusion, and innovation.

Senior Director, Enterprise Shared Services Full Description

Job Profile:IT Administration Manager 4

Job Family:IT Management

Time Type:Full time

Max Pay - Depends on experience:$165,213.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:
Bachelor's degree and nine (9) years of experience appropriate to the area of assignment/field including five (5) years managerial experience; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Do you see yourself using your leadership and technology mastery to enable dreams of students and to change lives for generations to come? If so, join Enterprise Technology at Arizona State University as our Senior Director of Enterprise Shared Services. We're seeking a dynamic, data-driven architect of scale to step into this high-visibility role and provide strategic guidance to optimize shared services solutions that further enable faculty, researchers, and staff to fully focus on their mission. This role reports directly into the Deputy Chief Information Officer, Operational Excellence & Digital Transformation.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing ourculture.

Salary Range: $150,000 - $165,213; depends on experience

Essential Duties:

Develop and execute a strategic plan for Enterprise Shared Services in alignment with ASU's charter and Enterprise Technology's strategic priorities based on a shared vision centered around outcomes, stakeholder engagement, execution, and delivery
Provide inspirational leadership and coaching to a team of technologists responsible for delivering and supporting a range of services including collaboration tools, communication platforms, digital accessibility, service management, web services and engineering, mergers & acquisitions as well as other technology shared services functions
Foster a culture of collaboration, agency, continuous improvement, continuous learning, and accountability toward developing a high-performing team
Embrace the Agentic AI era and integrate digital labor into our service delivery models to accelerate outcomes
Build and nurture strong relationships with key stakeholders, including executives, and technology partners across the university to become a trusted partner
Develop and implement strategies using industry-proven methodologies and best practices for service ownership and service delivery
Establish and monitor metrics to track performance, identify strategic and tactical opportunities, inform decision making, and to tell the story of efficiency and impact
Drive strategic direction of a large software and tools portfolio including planning, optimizing value, budget allocation and cost containment, and risk mitigation with supporting business acumen
Navigate leadership in a matrix organization while diplomatically driving ruthless prioritization
Bring enthusiasm, creativity, and a purpose-driven approach
Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance.
Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.
Collaborate across teams and actively participate in ET/ASU events and programs

Desired Qualifications:

Experience leading from the front in a dynamic technology organization
15+ years of progressive leadership experience in technology with a strong focus on service delivery and operations
Strong technical acumen with 10+ years directly responsible for building and delivering technology solutions
Effectively and regularly communicates and collaborates with cross-functional teams both inside and outside of a technology organization
Ability to navigate ambiguity with stakeholders and technology teams from concept to
execution through to implementation
Willingness to dive into the work, when needed, to demonstrate how work is done to assist in driving initiatives to completion
Has a growth mindset and embraces continuous improvement whether refining current
frameworks or implementing a new approach
Proactively identifies and communicates critical risks to leadership
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values-driven organization with a strong commitment to inclusion and belonging.
Ability to cultivate a psychologically safe environment where all team members can thrive.
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs.

Working Environment:

Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
Required to stand for varying lengths of time and walk moderate distances to perform work.
Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Position is hybrid; must have the ability to have regular on-campus presence

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered.

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low-cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:Driving is not required for this position.

Location:Campus: Tempe

Funding:No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20182.htmld

To be considered, your application must include all of the following attachments:

Cover letter
Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Original Job Description