Senior Director, Human Resources

• Lead the full recruitment lifecycle, from workforce planning and requisition development through candidate selection, offer, and onboarding.
• Partner with functional leaders to forecast hiring needs, develop effective job descriptions, and build onboarding plans aligned with business goals.
• Build and maintain talent pipelines through job boards, agencies, community and college partnerships, and local market research.
• Implement consistent candidate evaluation practices that support sound, equitable hiring decisions.

• Partner with people leaders to support the employee lifecycle, including onboarding, performance management, career development, role leveling, succession planning, and talent development.
• Lead the performance-review process and support managers with goal setting, feedback, development planning, and leadership effectiveness.
• Drive employee engagement, retention, well-being, stay interviews, exit interviews, and culture-building programs in a hybrid SaaS/services environment.
• Support organizational design, change management, restructuring, training, and DEI-related initiatives that advance company strategy.

• Serve as a trusted resource for employees and managers on employee relations, workplace concerns, performance issues, and interpersonal conflict.
• Manage investigations, corrective actions, terminations, and other complex people matters with confidentiality, sound judgment, and appropriate documentation.
• Coach people leaders on employee development, performance, organizational, and leadership matters.
• Consult with outside employment counsel as needed.

• Conduct market research and support salary-review processes to maintain competitive, equitable, and operationally accurate compensation practices.
• Advise people leaders on compensation recommendations and salary adjustments.
• Partner with the Financial Controller, benefits broker, and vendors to manage benefits administration, annual open enrollment, employee communications, and benefits questions.
• Maintain compliance with federal, state, and local employment requirements, including leave administration, HR reporting, documentation standards, and policy oversight.

• Maintain accurate employee records and timely HR data changes, including new-hire, status-change, termination, benefits, pre-employment, and performance documentation.
• Maintain and improve HR systems, reporting dashboards, processes, and scalable people programs.
• Own the employee handbook and HR policies; regularly review and update practices to support compliance and organizational needs.
• Analyze workforce data, including engagement, retention, and business challenges—to identify trends and recommend people-focused solutions.

• Ensure the smooth day-to-day operation of the Unboxed office and support workplace programs that strengthen employee experience and culture.
• Manage relationships with HR vendors, including HR platform providers, benefits brokers, recruitment partners, and other service providers.
• Manage and develop the Executive Assistant and Workplace Experience Manager.

• Competitive salary and benefits
• Ample paid time off
• Dynamic and convenient office location – unlimited snacks, casual dress code, covered parking and gym on site
• Open communication and a commitment to fostering teamwork across the organization