Information Services Group (ISG)
Senior Director, Training Development Delivery
🇺🇸 Remote - US
🕑 Full-Time
💰 TBD
💻 Learning & Development
🗓️ October 30th, 2025
ADDIE
CRM
LMS
Edtech.com's Summary
ISG is hiring a Senior Director, Training Development Delivery. This role leads large-scale enterprise learning design and development operations, overseeing multiple clients' training needs within a managed services framework. The Senior Director drives operational efficiency, scalability, and innovation across complex portfolios while managing diverse training teams and aligning training programs with digital transformation goals.
Highlights
- Lead large-scale training design, development, and delivery operations for multiple enterprise clients.
- Manage a team of 50+ staff within managed learning service and outsourcing models.
- Oversee end-user training programs for major enterprise systems like SAP, Oracle, Workday, and Salesforce.
- Implement delivery frameworks, governance, SLAs, budgets, and KPIs to ensure quality and efficiency.
- Collaborate with change management and business process teams to drive user adoption and workforce performance.
- Build and mentor global multidisciplinary learning teams including instructional designers and technologists.
- Champion modern learning technologies such as AI-driven personalization and digital adoption platforms.
- Require 10+ years in training development with 5+ years in senior leadership roles managing large distributed teams.
- Strong knowledge of instructional design methodologies (ADDIE, SAM, Agile) and digital tools (LMS, LXP, DAPs).
- Bachelor’s degree required; MBA or advanced degree is desirable.
Senior Director, Training Development Delivery Full Description
Senior Director, Training Development Delivery
Consulting-Enterprise Change-Training as a Service (TaaS) United States
Description
Senior Director, Training Development Delivery
Wanted: dynamic and creative individuals ready to connect with a like-minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Free reign for free spirits doesn’t mean you’ve got to go it alone. Over 1400 teammates from around the globe are eager to help you out when things get down to wire. That means you’ll be able to thrive in an organization with a team that supports you and welcomes everyone’s ideas – whether a partner, consultant, or analyst. So get ready to kickstart your career with a team that’s connected – connected by freedom.
Position Overview
The Senior Director of Training Development Delivery leads large-scale learning design and development operations for multiple enterprise clients within a managed services framework. This executive will oversee end-to-end learning production, ensuring excellence in delivery, scalability, and innovation across complex client portfolios.
The ideal candidate has deep experience managing large, distributed training development teams that operate under managed learning service (MLS) or outsourcing models. This role requires both strategic leadership and operational rigor, driving performance, standardization, and measurable outcomes across multi-year, enterprise-wide learning engagements — including custom end-user training for major system implementations (ERP, CRM, HCM, and digital transformation programs).
Responsibilities
Operational Leadership
- Direct large-scale training design, development, and delivery operations across multiple clients and industries.
- Oversee a managed services organization responsible for learning needs analysis, instructional design, multimedia development, QA, deployment, and sustainment.
- Lead large training development teams (50+ staff) supporting multi-year, managed services contracts, ensuring efficiency, scalability, and quality of output.
- Implement and maintain delivery frameworks, governance models, and standardized processes across global teams.
- Manage SLAs, budgets, and staffing models to optimize cost-effectiveness and service consistency.
- Establish and monitor KPIs for delivery performance, client satisfaction, and operational excellence.
Enterprise System Implementation Training
- Lead the design and delivery of custom end-user training programs for major enterprise system implementations (SAP, Oracle, Workday, Salesforce, ServiceNow, etc.).
- Collaborate with change management and business process teams to align training with transformation goals and user adoption objectives.
- Oversee the creation of blended learning programs including eLearning, instructor-led content, simulations, and performance support materials.
- Ensure post-go-live readiness and sustainment through structured reinforcement and continuous learning programs.
- Drive integration of training into digital adoption and change enablement strategies to improve workforce performance.
Client Engagement & Governance
- Serve as the senior delivery executive and operational lead for client stakeholders within managed learning engagements.
- Manage governance frameworks, operational reporting, and service quality reviews for each client.
- Partner with account and sales teams to support solution design, transitions, and renewals of managed service contracts.
- Maintain strong client relationships, ensuring satisfaction, retention, and continuous improvement.
Team Leadership & Capability Development
- Build and lead large, multi-disciplinary learning teams — including instructional designers, developers, project managers, and learning technologists — across global delivery centers.
- Coach and mentor team leaders in managing managed service delivery environments, emphasizing client responsiveness, scalability, and efficiency.
- Drive professional development and knowledge sharing within the organization to strengthen delivery capability.
- Foster a culture of collaboration, accountability, innovation, and continuous learning.
- Championing modern learning methods and technologies, such as AI-driven personalization, digital adoption platforms (DAPs), and agile content development.
Required Skillsets
- This is a remote position based in the US
- 10+ years of experience in training development, learning operations, or instructional design, with at least 5 years in a senior leadership role managing large, distributed teams.
- Proven experience leading large-scale managed services or outsourced training development operations (multi-client, multi-year engagements).
- Demonstrated success overseeing enterprise system implementation training (ERP, CRM, HCM, etc.) and digital transformation learning initiatives.
- Deep understanding of instructional design methodologies (ADDIE, SAM, Agile) and digital learning tools (LMS, LXP, DAPs, simulation and authoring tools).
- Strong leadership, operational management, and stakeholder relationship skills.
- Ability to manage complex client portfolios and deliver against SLAs, timelines, and budgets.
- Business impact and adoption metrics for enterprise system training programs.
Performance Metrics
- Annual revenue and margin growth.
- Win rate and pipeline conversion.
- Expansion of existing accounts and new client acquisition.
- Client satisfaction and renewal rates.
- Accuracy of forecasts and profitability of engagements.
Education
- Bachelor’s degree in Instructional Design, Education, Organizational Development, or related field
- MBA or another advanced degree (s) desirable
At ISG, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our clients, and our communities. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. ISG is proud to be an equal opportunity workplace and we are committed to creating an inclusive environment for all employees. The more diverse and inclusive we are, the better our work will be.
The duties and responsibilities described in this job description may not be a comprehensive list. Additional tasks may be assigned to the employee from time to time and/or the scope of the job may change as necessitated by business demands.
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