Udemy
Senior Director, UX Research
🇺🇸 Hybrid - TX
🕑 Full-Time
💰 TBD
💻 Product Development
🗓️ May 2nd, 2024
B2B B2C UX ResearchAbout us
At Udemy, we’re on a mission to transform lives through learning. We’re a leading online skills marketplace and learning platform, serving more than 69 million learners and 15,700 organizations globally. Our goal is to provide flexible and effective skill development, empowering individuals and organizations to keep pace with innovation and prepare for the future of work.
We believe that talented people are everywhere, but oftentimes, those dream opportunities are hard to come by. That’s why we’re focused on revolutionizing learning, leveraging the deep expertise of Udemy’s 75,000 instructors and the power of our platform, to help individuals sharpen their skills and harness their full potential.
This hybrid position requires two days per week in our Austin office.
About you
The User Experience and Market Research team at Udemy collaborates with stakeholders and leadership throughout the entire company. Researchers play a key role in leading and inspiring teams to create the next generation of online learning products. Our UX researchers bring deep empathy and advocacy for our global customers to every business group in the company - from product and design to brand strategy and content. Our market researchers influence our brand, product marketing, and acquisition strategies with partners throughout our global marketing team. Together, our goal is to ensure each team has the right insights to develop innovative products and campaigns that resonate with our customers.
About this role
Reporting directly to the VP of Product Design & Research, you will lead, grow and mentor a team of highly skilled mixed-methods researchers who work with product, design, engineering, marketing, and content teams to create intentional and thoughtful user experiences. For this role, we’re seeking an empathetic, solutions-oriented leader who is highly adept at communicating and prioritizes building relationships.
Success in this role will require the ability to navigate, motivate, and collaborate successfully with cross-functional teams. The ability to communicate effectively with the executive team and individual project teams is absolutely essential.
What you'll be doing
- Lead a team of mixed-methods UX & Market researchers to drive the execution of research across the organization - including for product, design, marketing, and content generation teams
- Leverage research to help define and guide overall business strategy and be heavily involved in annual strategy process; create a clear research roadmap and vision to support key business initiatives
- Expand market research capabilities by developing partnerships throughout the organization, and growing our team. Continue to support and grow our research team as Udemy grows.
- Support special projects on an as-needed basis, particularly for high-profile projects
- Enable the team to do their best work by developing processes, securing and managing vendors, etc.
What you’ll have
- Experience working for a global company managing team members from different cultures and leading research initiatives across various markets
- Experience hiring and mentoring researchers at all levels of their career
- A track record fostering psychological safety, trust, and a collaborative work environment
- A passion to drive inclusive and customer first initiatives, rooted deeply in modern design thinking
- Experience working directly with design, product, marketing, engineering, data science, and business teams to gather research needs and propose new opportunities
- Familiarity with both B2B and B2C product and business strategies
- A track record of managing up, elevating research to influence the highest levels of leadership and advocating for research resources and foundational research
We understand that not everyone will match each of the above qualifications. However, we also realize that everyone has unique experiences that can add value to our company. Even if you think your background might not perfectly align, we'd love to hear from you!
Life at Udemy
We aspire to be as vibrant and dynamic as the communities we serve, as inquisitive as those who use our platform, and as revolutionary as the future we strive to open for everyone. Here are some of the things we love about life at Udemy:
- We’re invested in creating an inclusive environment that welcomes a diverse range of backgrounds and experiences. From creating employee resource groups, ensuring we’re a Fair Pay Workplace, and building a flexible work culture, our belonging, equity, diversity, and inclusion (BEDI) initiatives always put our people first. We want you to be able to bring your authentic self to work because when we all do, we’re better for it.
- Learning is what we do – inside and out. Our Learning & Development team is second to none, helping ensure your journey is one of continuous progression. You’ll also have unlimited access to Udemy courses, monthly UDays (meeting-free professional development days), and a generous annual professional development stipend.
- Our reason to exist is to revolutionize learning – that calls for taking risks and learning from failures. Whether it’s our hackathons (a company-wide effort to envision new possibilities for our product) or sharing our prototypes, we see experimentation as a crucial step on the path to success.
- We’re committed to creating world-class employee experiences and are proud of the recognition of this by Great Place to Work.
Of course, the best thing about being part of Udemy is knowing your work makes a difference for people and organizations around the world. You’ve got the skills; why not use them to help others develop theirs?
At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We will consider for employment qualified applicants with arrest and conviction records.
Our Benefits Start With U
Our benefits package at Udemy “starts with U” and is grounded in mission-driven benefits that intentionally align with our core values. Here’s a sneak peek at just a few highlighted benefits if you’re a full-time Udemate based in the United States:
- Core Benefits: Comprehensive medical, dental, vision, life/AD&D, and disability coverage
- HSA/FSA/Commuter: Pre-tax savings/spending plans, including HSA employer contributions
- Transgender Benefits: Expanded medical coverage for gender-affirming care
- Parental Benefits: Financial assistance for fertility (including egg-freezing), adoption, and surrogacy expenses; twelve weeks of paid family bonding for birth, surrogacy, adoption, and foster placement (plus up to six to ten weeks of paid disability leave for birthing parents) as well as a two-week “ease-back” program that enables parents to return part-time at full pay
- Whole U: Fully paid memberships for meditation/mindfulness, therapy/coaching visits, financial planning, fertility and family building, maternity and newborn care, parenting and pediatrics, menopause care, breastmilk shipping, and caregiving support
- Learning: Free access to Udemy and Udemy Business plus a yearly stipend to spend on professional development
- Retirement: Pre-tax and Roth 401(k) plan with an employer contribution
- Charitable Giving: Corporate charitable match for eligible nonprofits and charities
- Vacation: Flexible vacation for salaried Udemates and fifteen days per year for hourly
- Holidays: Twelve paid holidays throughout the year
Information regarding data privacy is available within the Udemy Careers Privacy Notice. #LISB4
