Edtech.com's Summary

Everyday Speech is hiring a Senior IT Operations Specialist to manage the company's internal technology environment, focusing on macOS device management, identity and access administration, and SaaS lifecycle governance. The role involves ensuring IT operations reliability, compliance, and security while collaborating cross-functionally to implement efficient, secure technology solutions.

Highlights

Own day-to-day IT operations including MacOS device management and identity access governance
Serve as primary contact for internal IT support and troubleshooting
Manage user onboarding and offboarding processes across SaaS tools
Track and ensure compliance with security, privacy, and regulatory standards
Oversee IT asset inventory, vendor management, and SaaS contract reviews
Proactively monitor security, identify gaps, and implement remediation measures
Develop and maintain ITSM processes, documentation, and knowledge base
Required skills include 2+ years MacOS management, Okta or similar IAM experience, and Bash/Python scripting
Compensation: $120,900 annually plus performance bonuses for a total OTE of $129,050
Comprehensive benefits including full health, dental, vision coverage, 401(k) match, paid parental leave, flexible PTO, and remote work support

Senior IT Operations Specialist Full Description

Sr. IT Operations Specialist

Everyday Speech is a no-prep digital curriculum that makes teaching social, behavioral, and communication skills easy and effective. The MTSS-aligned curriculum combines evidence-based video modeling, interactive web games, and worksheets to provide educators everything they need to support both neurodiverse and neurotypical PK-12 students. Everyday Speech is trusted by 50,000+ special educators, speech-language pathologists, counselors, and other specialists for targeted interventions and whole-class lessons that help students build the skills they need to thrive.

Everyday Speech is right for you if:

You care about making a positive impact.

End each day knowing your work directly impacted educators across North America in our mission to build the most impactful PreK-12 social skills curriculum and make teaching it effortless. Success goes beyond shipping features here; we’re improving the lives of educators and their students. To achieve this, we create meaningful content, stay closely connected to our users, and maintain consistently high NPS scores as a fully bootstrapped company growing organically and sustainably.

You value being a part of a company that takes care of its team.

Not only do we have extremely happy team members, we also have incredible perks. Participate in our health/wellness and retirement benefit offerings, and between having every other Friday off (3-day weekends!) and our flexible PTO plan, that elusive work-life balance is an actual thing here. We’ve also never had an office and never will. We take remote work seriously and know how to support a distributed team. We give you the flexibility to work in a way that’s best for you, but still have high standards and accountability. These are just some of the reasons why our eNPS score from 2025 was 78.

You want to be at a company whose values are more than just words on a wall.

Our values are at the forefront of our decisions, how we recognize each other, how we challenge ourselves—everything we do. Our values mean something, and with that guiding light, we are able to land with clarity, create alignment, identify our strengths, and move with purpose. Hear it directly from a team member: “I love the values. I never imagined I could end up in a position that was so connected to the things that mattered to me most”.

As a member of the Operations Department, the Senior IT Operations Specialist is responsible for the reliability and scalability of the company’s internal technology environment. This role owns day-to-day IT operations, including macOS device management, identity and access administration, SaaS lifecycle governance, and proactive monitoring. The position translates business requirements into secure, efficient technical solutions, establishes repeatable and auditable IT processes, and ensures systems, access controls, and documentation meet operational and compliance standards. Working cross-functionally, the Senior IT Operations Specialist partners with department leaders to implement secure tooling, improve automation, reduce risk, and strengthen the company’s overall technology and security posture.

The ideal candidate is extremely values aligned:

● We start with empathy— in the work we do and the people we do it with. Our strength comes from a culture that values candidness, trust, and valuing our teammates as whole human beings. We care, challenge, and communicate. We are serious about our responsibility to educators, who rely on us every day.

● We ruthlessly prioritize. We don ’t just say no to the obvious stuff, we say no to the things that feel important in the moment because we understand anything we say yes to is inherently saying no to something else.

● We create momentum. We don’t let the small stuff hold us back. We learn by shipping. We know most actions are reversible and that action always wins in the long run. If all else fails, bias towards action.

● We are fearlessly objective. We don't do things just because we're "supposed to." We constantly ask "why" and don’t let conventional norms define our efforts. We're not afraid to seek answers, even if that means discovering we were wrong. We focus on what delivers results, regardless of the source.

● We exercise agency. We have the ability to create systems that don’t yet exist to get what we need or to solve problems no one has identified. If something isn’t working, it’s within our control to fix it.

● We’re driven to grow. We set ambitious goals because we want to maximize our impact. We embrace challenges and take risks, seeing failures as opportunities to learn and improve. We seek out feedback and coaching and thrive in environments that push us.

In this role, you will:

IT Support & Troubleshooting: Serve as the primary contact for internal support requests, efficiently resolving common issues and owning the investigation and escalation of more complex technical challenges.
Compliance & Risk Management: Systematically track and ensure compliance with customer, state, and federal security and privacy requirements, implementing necessary controls, documentation, and process updates to maintain continuous alignment with regulatory and contractual obligations.
User Onboarding/Offboarding: Manage and execute onboarding and offboarding processes, ensuring devices and user accounts are correctly provisioned within mobile device management and identity provider services..
IT Asset & Vendor Management: Oversee IT asset inventory, manage procurement processes, coordinate with vendors to maintain a smooth operational workflow, and support vendor/license evaluations to ensure effective, cost-conscious operations.
Technology Stack Ownership: Own the lifecycle of our IT and SaaS stack, reviewing contracts, monitoring adoption and streamlining tooling where possible.
Security Monitoring & Continuous Improvement: Proactively identify security gaps within IT and SaaS systems, assess vulnerabilities, and implement or recommend remediation measures to strengthen the company’s overall security posture.
Documentation & Knowledge Sharing: Develop and maintain. auditable, repeatable IT Service Management (ITSM) operating procedures and a practical, well-maintained knowledge base that drives productivity, reduces recurring issues, and supports ongoing process improvement.
Process Optimization: Collaborate with teams to refine IT processes, drive automation, and implement innovative solutions that enhance security and operational efficiency while reducing unnecessary friction where possible .

What We’re Looking For

In addition to exceptional values alignment:

2+ years in MacOS mobile device management
Support experience with a fully remote team.
Hands-on experience with identity access management solutions and provisioning SSO processes across SaaS and other software, Okta preferred.
Proven ability to communicate and collaborate with departments across the company in planning and implementing new IT initiatives.
Competency with Bash and/or Python scripting for automation and process improvement.
Experience in fast-paced or scaling organizations (e.g., SaaS, or tech-enabled services) preferred.
Working proficiency with implementing security frameworks or standards across the company

In the short term (the first 3 months), you will:

Become the primary contact for internal support requests. Resolve common issues independently and document recurring problems.
Carry-out the onboarding/offboarding process with JumpCloud, Okta and the entire SaaS stack.
Create or update core IT documentation for the most essential workflows, processes and applications.
Improve and monitor security alerts and responses for our core security operations.
Ensure SLAs are met for security audits.
Filling out customer assessments and questionnaires on our security and privacy standards.

In the Long term, you will:

Develop easy, precise and scalable processes for user access, onboarding and offboarding
Create a streamlined and accurate process for filling out customer security and privacy questionnaires
Map-out and ensure compliance with new and existing state, federal and contractual privacy and security requirements and laws
Manage the vendor program lifecycle and lead SaaS and IT stack reviews to optimize spend, improve integrations, and align tools with company growth.
Maintain a living IT knowledge base and ensure documentation is integrated into daily workflows. Develop internal training resources to improve employee tech literacy.
Create initiatives to ensure efficient software adoption across the company

We know great candidates come from a wide range of backgrounds. If you’re passionate about what we’re building at Everyday Speech, don’t hesitate to apply—even if you’re not sure you meet every qualification.

Salary: $120,900 USD annually, plus company performance-based bonuses, paid out twice per year, for an OTE of $129,050.

Benefits

● Cigna Health Insurance – 100% premium coverage for team members & dependents

● Dental & Vision Coverage – 100% premium coverage for team members & dependent

● 3% Employer-Match on 401(k)

● $50K Life Insurance / AD&D

● Flexible PTO Plan & Sick Leave Policy

● 16 Weeks of Paid Parental Leave

● Home Office Reimbursements

● Book & Learning Stipend

● Meaningful Employee Experience Initiatives

● Every Other Friday Off After 90 Days!

See this presentation to learn more about our work values and what it’s like to be part of our team!

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Original Job Description