Edtech.com's Summary

Skillsoft is hiring a Senior Learning Consultant. This role involves executing a diverse portfolio of standard and custom projects for multiple customers, including developing workshops, facilitating sessions, and building blended learning programs. The consultant will manage service delivery, establish strong relationships with both internal and external stakeholders, and ensure projects are completed within scope and quality standards.

Highlights

Manage delivery of service engagements for Skillsoft clients.
Experience required in learning facilitation, leadership development, and learning strategy.
Compensation range: $95,000 to $105,000.
Proficiency with virtual collaboration tools and LMS/LCMS platforms needed.
Strong project management and organizational skills are essential.
Requires 5+ years of relevant professional experience.
Includes Enterprise benefits such as medical, dental, vision, and paid time off.
10% annual travel expectation on average.
Work with global virtual teams; some tasks may occur outside standard hours.

Senior Learning Consultant Full Description

Senior Learning Consultant

US - REMOTE

Professional Services Department

At Skillsoft, we propel organizations and people to grow together through transformative learning experiences. We believe every team member has the potential to be AMAZING. Join us in our quest to transform learning and help individuals unleash their edge.

Senior Learning Consultant

Skillsoft’s Professional Services team provides world-class, value-add services that enable our customers to maximize the impact of their learning investment. We do this through the strategic utilization of content, technology and learning and development methodologies that drive business results.

Skillsoft is currently seeking a Senior Learning Consultant (LC) to execute a portfolio of standard and custom projects across multiple customers. In this role, you will have the opportunity to be responsible for drafting or modifying a project plan for each project and ensuring that all projects are completed within scope and to the quality standards required. Projects can include: facilitating live sessions, developing workshops; driving and executing a Customer’s learning strategy, creating marketing plans and materials, curating content, building blended learning programs, conducting needs analyses, advising customers on best practices, measuring results/reporting and similar learning and development activities.

Responsibilities

Manage the delivery of service engagements for Skillsoft clients
Acts as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
Establish solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role
Responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed
Work with account teams to focus on customer specific program needs
Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
Stays up to date on L&D industry trends and best practices to align with customer’s goals and business priorities
Develop and maintain detailed project work plans, completing all deliverables on time and in scope
Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses.
Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues.
Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution.
Keeps up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required
Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations.
Participate and follow through on professional development opportunities as they arise
React to change productively and accept other tasks as assigned

Skills & Qualifications Required

5+ years of professional experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy with a Bachelor’s degree or commensurate experience
Robust experience with virtual and collaboration web tools
Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
Strong Project management, time management and organizational skills while being a team player and a strong relationship builder
Experience or familiarity with the computer-based training market
Excellent customer service experience with the ability to conduct business in a virtual environment, working with multiple virtual global teams (Some work outside of normal business hours will be required)
Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms
Travel Expectation: 10% on average annually

Target salary range for this job requisition is anticipated to be approximately $95,000 to $105,000.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off.

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

Original Job Description

Senior Learning Consultant

US - REMOTE

Professional Services Department

Senior Learning Consultant

Responsibilities

Manage the delivery of service engagements for Skillsoft clients
Acts as a liaison for Skillsoft and provides a communication point of contact as it relates to the customer’s service engagements within the parameters of the contract
Establish solid rapport and working relationships with all external stakeholders to ensure a delighted customer experience for the duration of the project and to deliver clear value in accordance to the customer’s needs as described in the contract will be important for this role
Responsible for establishing solid working relationships with internal stakeholders across all areas of the organization as needed
Work with account teams to focus on customer specific program needs
Conduct and participate in customer meetings virtually to collect and understand customer business needs around those services provided
Stays up to date on L&D industry trends and best practices to align with customer’s goals and business priorities
Develop and maintain detailed project work plans, completing all deliverables on time and in scope
Evaluate project risks and raise to management in order to develop contingency plans and to respond to change in risk factors as the project progresses.
Communicate project status on a weekly basis to management and account team, maintaining a repository of meeting minutes and project issues.
Escalate issues that impact client relationships to Skillsoft management and internal resources for resolution.
Keeps up to date on course/curriculum offerings, changes to certification tracks, newly released versions of Percipio and Skillsoft products to inform customer of appropriate changes as required
Pursue understanding of the customer's business and learning priorities and goals as the basis for consulting and recommendations.
Participate and follow through on professional development opportunities as they arise
React to change productively and accept other tasks as assigned

Skills & Qualifications Required

5+ years of professional experience as a practitioner of learning facilitation, leadership development, learning ROI metrics and measurement, and/or learning strategy with a Bachelor’s degree or commensurate experience
Robust experience with virtual and collaboration web tools
Advanced level of desktop application skills (Word, Outlook, Excel, PowerPoint, Microsoft Project, Access) with ability to learn new technologies and applications quickly as new application skills are required for the position
Strong Project management, time management and organizational skills while being a team player and a strong relationship builder
Experience or familiarity with the computer-based training market
Excellent customer service experience with the ability to conduct business in a virtual environment, working with multiple virtual global teams (Some work outside of normal business hours will be required)
Familiarity with LMS or LCMS platforms, and preferably the integration of learning content with LMS platforms
Travel Expectation: 10% on average annually

Target salary range for this job requisition is anticipated to be approximately $95,000 to $105,000.

We also offer Enterprise benefits including but not limited to: medical, dental, vision, and paid time off.

The company may modify salaries, salary ranges and/or Pay Plans from time to time as it deems necessary.

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