Edtech.com's Summary

Applied Information Sciences is hiring a Senior Learning & Development Specialist. This role requires managing and supporting the organization's Learning Management System (LMS) and Learning Experience Platform (LXP), including content deployment, user support, troubleshooting, and reporting on learning completions. The specialist will collaborate with various departments to meet learning and development needs effectively.

Highlights

Manage and administer Learning Management System (LMS) and Learning Experience Platform (LXP) functions, including user roles, course assignments, and content uploads.
Provide technical support, troubleshooting, and training for LMS users.
Handle multiple learning project requests and meet critical deadlines with clear communication to stakeholders.
Generate and analyze reports on learning completion and other metrics, including ad-hoc reporting.
Manage vendor-provided content such as SCORM and video files, including testing and issue escalation.
Required experience with LMS and LXP management; experience with Degreed LXP is highly desirable.
Strong knowledge of e-learning standards and technologies (SCORM, xAPI) and proficiency in database management and data analysis.
Preferred skills include experience with pivot tables or PowerBI and procedural documentation.
Excellent verbal and written communication skills for a global audience.
BA/BS degree in a related field preferred or equivalent relevant work experience.

Senior Learning & Development Specialist Full Description

Senior Learning & Development Specialist

Remote 100%

USA Remote

Full time

If you’re seeking a sense of community and the ability for growth, look no further. Since 1982, we have been 100% dedicated to our people. Our approach permits greater ownership for individuals and welcomes input into decisions for a thriving workplace and happy employees. Our people are the core reason for AIS’ success. As an employee owned company, we are looking for individuals that are passionate about finding innovative solutions, and excited about emerging technologies and capabilities.

Introduction

We are seeking an experienced Learning Systems Administrator to support the ongoing operation of our organization's learning management system and learning experience platform. The ideal candidate will be responsible for managing and deploying the learning content, maintaining the Learning Management System (LMS) and Learning Experience Platform (LXP) databases, generating reports on learning completions. The Learning Systems Administrator will work closely with LMS, LXP and HRIS administrators, as well as various departments and stakeholders to ensure that all learning and development needs are met.

What you will be doing

Learning Management System Administration

Provide ongoing technical and administrative support and training for LMS functions.
Manage user roles, securities and permissions associated with LMS access.
Provide support for LMS maintenance, troubleshooting, end-user support and process improvement initiatives
Make course assignments as needed
Upload training content as needed
Run reports as needed
Test and validate system updates

User Support

Respond to requests, issues, ad-hoc completions
Provide information and resolution to problems from internal users
Troubleshoot and resolve user issues promptly, ensuring minimal disruption to learning activities
Identify trends in common occurring issues to identify areas for improvement
Perform root cause analysis to minimize recurring issues

New Learning Project Requests Management

Manage day-to-day list of tasks
Organize work on multiple simultaneous project requests and activities
Identify and discuss new requirements and provide recommendations and best practices
Meet critical deadlines on business user requests
Communicate in a thorough, accurate and timely manner to system and business users.

Reporting

Build and provide report data based on business user requests
Create ad-hoc reports as needed

Vendor Content Management

Manage vendor-provided content (SCORM, video and file formats) in Brightcove and LMS.
Test vendor-provided content
Escalate issues with vendor-developed content

Required for this opportunity

Proven experience in managing Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
Experience with Degreed LXP is highly desirable
Familiarity with various LMS platforms and their functionalities

Technical Skills

Strong understanding of e-learning standards and technologies (e.g., SCORM, xAPI).
Proficient in database management and data analysis
Ability to troubleshoot technical issues and provide user support
Ability to generate and analyse reports on learning completions and other key metrics
Experience with pivot tables or PowerBI preferred but not required
Excellent verbal and written communication skills working with a global/international audience.
Excellent verbal and written communication skills
Team player with good customer service skills
Procedural documentation experience
Exceptional problem-solving skills

Education:

BA/BS Degree in related field preferred or relevant work experience.

Applied Information Sciences does not discriminate on the basis of race, national origin, religion, color, gender, sexual orientation, age, disability, protected veteran status, or any other basis. Employment decisions are based solely on qualifications, merit, and business needs.

Original Job Description

Senior Learning & Development Specialist

Remote 100%

USA Remote

Full time

Introduction

What you will be doing

Learning Management System Administration

Provide ongoing technical and administrative support and training for LMS functions.
Manage user roles, securities and permissions associated with LMS access.
Provide support for LMS maintenance, troubleshooting, end-user support and process improvement initiatives
Make course assignments as needed
Upload training content as needed
Run reports as needed
Test and validate system updates

User Support

Respond to requests, issues, ad-hoc completions
Provide information and resolution to problems from internal users
Troubleshoot and resolve user issues promptly, ensuring minimal disruption to learning activities
Identify trends in common occurring issues to identify areas for improvement
Perform root cause analysis to minimize recurring issues

New Learning Project Requests Management

Manage day-to-day list of tasks
Organize work on multiple simultaneous project requests and activities
Identify and discuss new requirements and provide recommendations and best practices
Meet critical deadlines on business user requests
Communicate in a thorough, accurate and timely manner to system and business users.

Reporting

Build and provide report data based on business user requests
Create ad-hoc reports as needed

Vendor Content Management

Manage vendor-provided content (SCORM, video and file formats) in Brightcove and LMS.
Test vendor-provided content
Escalate issues with vendor-developed content

Required for this opportunity

Proven experience in managing Learning Management Systems (LMS) and Learning Experience Platforms (LXP)
Experience with Degreed LXP is highly desirable
Familiarity with various LMS platforms and their functionalities

Technical Skills

Strong understanding of e-learning standards and technologies (e.g., SCORM, xAPI).
Proficient in database management and data analysis
Ability to troubleshoot technical issues and provide user support
Ability to generate and analyse reports on learning completions and other key metrics
Experience with pivot tables or PowerBI preferred but not required
Excellent verbal and written communication skills working with a global/international audience.
Excellent verbal and written communication skills
Team player with good customer service skills
Procedural documentation experience
Exceptional problem-solving skills

Education:

BA/BS Degree in related field preferred or relevant work experience.

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Senior Learning & Development Specialist

Edtech.com's Summary

Senior Learning & Development Specialist Full Description

Introduction

What you will be doing

Required for this opportunity

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