Western Governors University
Senior Manager, Craft Advisory Services
CRM
Edtech.com's Summary
Western Governors University (WGU) is hiring a Senior Manager, Craft Advisory Services. The role involves leading the delivery of consulting and professional services to organizations designing or expanding work-based learning and apprenticeship programs, while managing a services team and developing strategic plans to support and scale these efforts.
Highlights
- Lead the development and execution of strategic engagement plans for work-based learning and apprenticeship programs across diverse industries.
- Manage and coach a services team responsible for delivering consulting services, ensuring partner satisfaction and alignment with organizational goals.
- Develop templates, playbooks, and resources to maintain consistent, high-quality service delivery.
- Support revenue growth by qualifying funding opportunities and assisting grants personnel with proposals.
- Create and utilize tracking systems to manage and report on team activities and performance metrics.
- Promote the Craft Connect platform to services customers and incorporate customer feedback to improve offerings.
- Stay current with industry trends and communicate insights to the team.
- Serve as point of contact for escalated client management issues.
- Requires seven years of relevant experience including consulting or workforce development, with at least two years in team leadership.
- Bachelor’s degree in Business Administration, Management, Education, or related field; Master’s preferred. Experience with CRM/project management tools and grant proposals is a plus.
- Compensation ranges from $101,000 to $181,800 annually.
Senior Manager, Craft Advisory Services Full Description
If you're passionate about building a better future for individuals, communities, and our country—and you're committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Grade: Management_Executive 608Pay Range: $101,000.00 - $181,800.00
Job Description
The Senior Manager of Advisory Services for Craft will be responsible for delivering consulting and professional services to external organizations that are designing, implementing, or expanding work-based learning and apprenticeship programs. The position includes developing and executing a strategic engagement plan to support programs across diverse industries, determining pricing and tiered scopes of work, building the operational infrastructure needed to support service delivery, and managing the team that executes the services. This is a key leadership role within Craft Education's customer success team. It is an ideal role for someone who is passionate about using their business acumen to create accessible economic opportunities for individuals and their communities.
- Leads collaboration with internal leadership and stakeholders to develop and implement innovative strategic plans that support the delivery and scaling of consulting services
- Partners with WGU personnel to leverage internal expertise and amplify Craft's impact as a services provider
- Oversees the end-to-end delivery of consulting services, ensuring strong execution, partner satisfaction, and alignment with organizational goals
- Manages and supports the services team through coaching, development, assigning projects, and overseeing performance
- Leads the development of templates, playbooks, and other resources to support consistent, high-quality service delivery
- Supports revenue growth by sharing and qualifying new funding opportunities and supporting grants personnel with proposals as needed
- Creates and utilizes tracking systems for managing, reviewing, and reporting on the Services Team activities
- Monitors performance metrics and outcomes to assess impact and drive continuous improvement across consulting engagements
- Actively strategizes and seeks opportunities for the Services Team to promote the Craft Connect platform to Services customers
- Stays current on industry trends and emerging practices in work-based learning and apprenticeship programs, and consistently communicates relevant insights to the team
- Gathers and incorporates customer feedback to refine, improve, and evolve consulting practices and services offerings
- Collaborates with internal teams to identify and showcase impactful services work
- Implements and oversees sound client management practices, acting as the point of contact for escalated client issues
Qualifications
- Demonstrated experience designing and implementing programs, budgets, and operational frameworks.
- Proven ability to manage complex partner or client engagements, including scoping, pricing, delivering services, and ensuring outcomes.
- Demonstrated experience designing and implementing programs, budgets, and operational frameworks.
- Proven ability to manage complex partner or client engagements, including scoping, pricing, delivering services, and ensuring outcomes.
- Experience preparing and delivering comprehensive reports, visualizations, or presentations for stakeholders.
Education
- Bachelor's degree in Business Administration, Management, Education, a related field, or equivalent
Experience
- Seven (7) years of experience in consulting, engagement management, workforce development, higher education, career services, organizational partnerships, or a related field.
- 2+ years of team leadership experience, including coaching, performance management, and developing high-performing teams.
- Experience preparing and delivering comprehensive reports, visualizations, or presentations for stakeholders.
Preferred Qualifications:
- Master's degree in education, business, public administration, organizational leadership, or a related field
- Experience working in an agile start-up or remote environment
- Experience writing or navigating complex grant proposals
- Experience using CRM or project management tools to track partnerships or projects
Experience in lieu of education
Equivalent relevant experience performing the essential functions of this job may substitute for education degree requirements. Generally, equivalent relevant experience is defined as 1 year of experience for 1 year of education and is the discretion of the hiring manager.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.
How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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