Lego
Senior Manager Global Retail Training
🇺🇸 Hybrid - Boston, MA
🕑 Full-Time
💰 $125K - $187K
💻 Learning & Development
🗓️ September 15th, 2025
Edtech.com's Summary
The LEGO Group is hiring a Senior Manager Global Retail Training to lead the creation and deployment of innovative, engaging retail training programs that drive business results. This role involves collaborating with various teams to develop scalable learning journeys and enhancing training processes related to retail, membership programs, and specific product lines.
Highlights
- Create, deploy, and iterate global retail training programs and learner journeys
- Develop and manage a Global Retail Training Enabling Kit and associated processes
- Collaborate with Marketing, Corporate SMEs, and Talent teams to leverage existing learning assets
- Serve as Subject Matter Expert for New Business, Gaming, and Membership Program training tools
- Require extensive Retail Training or Learning & Development experience
- Demonstrate strong communication, storytelling, and negotiation skills
- Experience working in large, global matrixed organizations
- Bachelor's degree in related fields preferred or equivalent work experience
- Salary range from $124,706 to $187,060 based on experience and benchmarks
- Fluency in English required, additional languages such as French and Spanish are a plus
Senior Manager Global Retail Training Full Description
Senior Manager Global Retail Training
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- Location
- Boston, Massachusetts, United States of America
- Job ID
- 0000026072
- Category
- Human Resources
Job Description
Are you passionate about creating engaging and innovative learning experiences? Do you thrive in a dynamic, collaborative environment where your creativity can shine?
The LEGO Group is on the lookout for a Senior Manager, Global Retail Training, who will play a pivotal role in shaping the future of retail excellence!
Core Responsibilities
- In partnership with team members & SME’s create best in class, innovative, playful, engaging learner journeys and training programs that drive behavior and business results
- Develop, deploy, and iterate a Global Retail Training Enabling Kit along with a process to ensure Store teams are engaged with and understand how to best leverage Global Training Tools.
- Build strong relationships across Marketing, Corporate SME's, and other Talent teams to leverage and use existing learning assets across topics such as Product & Novelty Training, Store Experience, Brand, and other Skill-Builders
- Act as Subject Matter Expert (SME) for New Business & Gaming related training tools and contents and how they are used in Retail, iterate the Novelty Training Process
- SME for Membership Program (LEGO Insiders) related Training Process & Tools
Play your part in our team succeeding
As Senior Manager, Global Retail Training, you will play an important role in retail excellence in The LEGO Group. By building strong relationships, an understanding of audience needs and creating cutting edge, playful, scalable training that lands you will help elevate the LEGO brand experience for branded store teams, children and adult shoppers alike.
Do you have what it takes?
- Extensive experience in a Retail Training and/or L&D related function
- Strong end-to-end Learning Program Creation, Deployment and Iteration Competence
- Strong verbal and written communication competence, storytelling and copywriting
- Experience from a large, global matrixed organization
- Ability to influence and negotiate processes, selling-in competency
- Flexibility to work across time zones
Nice to Have:
- Bachelor's degree in Business, Marketing, Communications, Psychology, Neuroscience related fields preferred or equivalent work experience
- Experience in a large, global branded, ideally experience driven retail organization
- First-hand retail store or hospitality experience is a plus!
- Demonstrated Train the Trainer skills, Enabling other Trainers or Multipliers to leverage tools & assets
- Blended Learning & digital asset design competence
- An existing passion and product knowledge of LEGO Products
- Fluent in English both in writing and verbal communication
- Additional languages especially French and Spanish
Additional details on this position
- Our workplace enables our LEGO® colleagues to be and do their best at work. Introducing a flexible way of working through a hybrid working model is a great example of how we live up to our ambition. This 3 day in the office hybrid working model will exemplify our People Promise by embracing the different life situations of our colleagues.
- The internal title will be Senior Manager Global Retail Training and the internal level will be Senior Manager Specialist.
- No relocation assistance will be provided for this position.
#LI-SW2
#LI-Hybrid
Compensation
The salary for this position has a range of $124,706.00 - $187,060.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.
The salary for this position has a range of $124,706.00 - $187,060.00 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
What’s in it for you?
Here are some of what to expect:
Family Care Leave – We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.”
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.
Just imagine building your dream career.
Then make it real.
Join the LEGO® team today.
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