Santa Monica, CA, United States

This role is Office Based, United States

Senior Manager, Renewals

About Cornerstone
Cornerstone powers the future-ready workforce. Our AI-powered platform helps organizations recruit, develop, and retain talent while driving business outcomes. We believe in creating a culture of learning, growth, and inclusion where every employee can thrive.

Position Overview
The Senior Manager, Renewals leads a team of Renewals Representatives focused on driving customer retention and maximizing Gross Renewal Rate (GRR) and Net Revenue Retention (NRR). This role emphasizes operational excellence, team development, and execution of renewal strategies to ensure revenue targets are met while delivering an exceptional customer experience.

You will partner closely with Sales, Customer Success, and Operations to optimize the renewal process, identify growth opportunities within the install base, and maintain strong alignment across functions. This position requires a balance of people leadership, process rigor, and data-driven decision-making in a fast-paced, metrics-driven environment.

In this role, you will…
• Lead, coach, and develop a team of Renewals Representatives to achieve and exceed GRR and NRR targets.
• Drive accountability through clear goals, performance metrics, and regular coaching sessions.
• Translate segment-level strategies into actionable plans for the team, ensuring consistent execution.
• Oversee account planning, pipeline management, and opportunity qualifications to maintain operational rigor.
• Monitor team performance, analyze trends, and implement process improvements to enhance efficiency and outcomes.
• Collaborate cross-functionally with Sales, Customer Success, and Operations to ensure alignment and optimize the renewal workflow.
• Identify and communicate incremental growth opportunities within the existing customer base.

You have what it takes if you have…

• 5+ years of experience in renewals, account management, customer success, or related revenue roles, including at least 2 years in a leadership capacity.
• Proven ability to manage and develop high-performing teams that meet or exceed retention and revenue goals.
• Strong operational skills with experience implementing processes and driving accountability.
• Excellent coaching and mentoring abilities to empower team members.
• Ability to think strategically and execute effectively in a fast-paced, metrics-driven environment.
• Strong collaboration and communication skills to work effectively across Sales, Customer Success, and Operations.

An extra dose of awesome if you have…
• Experience managing Renewals or Customer Success teams in a SaaS or subscription-based business.
• Familiarity with SMB and enterprise customer segments.
• Background in revenue operations, forecasting, or pipeline management.
• Ability to analyze customer data to identify trends, risks, and expansion opportunities.
• Experience leading process improvements or change management initiatives in a high-growth environment.

Why You’ll Love Working Here
• Competitive compensation and benefits.
• Flexible work options.
• Inclusive and collaborative culture.
• Opportunities for growth and development.

Equal Opportunity Employer
Cornerstone is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, or any other protected status.

Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today. 

Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 103800 - 166100 USD.

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Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

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Read the Read the Pay Transparency Nondiscrimination Provision poster here