Edtech.com's Summary

Purdue University is hiring a Senior Manager, Research and Health Technology Services. The position involves overseeing multiple teams of IT experts to support the university's research and clinical systems in health and life sciences. Responsibilities include providing leadership, aligning IT services with research goals, and ensuring service excellence for faculty and department leadership.

Highlights

Oversee IT teams supporting research and clinical systems.
Lead technology advisor and escalation point for faculty.
Bachelor’s degree in relevant field or equivalent experience required.
Minimum four years' experience in research or clinical systems, with at least two years in a supervisory role.
Skills in planning, resource allocation, data analysis, and de-escalation.
Excellent communication and customer service skills required.
FLSA exempt; immediate retirement contribution eligibility.
Offers comprehensive benefits including medical, dental, and vision insurance.

Senior Manager, Research and Health Technology Services Full Description

The Senior Manager, Research and Health Technology Services (RHTS) supports the university’s core research mission by overseeing and managing the successful operations of several teams of IT experts that focus on providing technology services and support for research and clinical systems in the health and life sciences. These teams also provide personalized engagement and consultation for faculty, staff, and graduate students working in research and clinical operations on campus and in multiple locations throughout the state.

The role of Senior Manager, RHTS is crucial for ensuring that the technology needs of the research community and health-related operations are met efficiently and effectively. They do this by providing leadership and guidance to their teams in the execution of processes, projects, and tactics, ensuring service excellence, and serving as a technology advisor, advocate, and escalation point for faculty and department leadership to align IT services with the university's research goals. This position will lead a team that provides direct support for faculty performing cutting edge research focused on many of society's greatest challenges in human health and wellbeing.

What We're Looking For:

Education and Experience Needed:

Bachelor’s degree in computer science, information technology, cybersecurity, or related field, or equivalent experience
A minimum of four (4) years of total experience working with or supporting research, clinical systems, or other specialized equipment, preferably in a higher education setting
- with at least two (2) years of experience as a supervisor or team lead in that total
- experience with IT service management
- knowledge of security and privacy protocols

Skills Needed:

planning and resource allocation
ability to learn new technologies and create innovative solutions
excellent verbal and written communication skills
using data analysis and visualization to monitor and improve services
demonstrated passion for customer service
ability to teach, mentor, and guide junior staff
excellent judgement and ability to handle sensitive situations
de-escalation and conflict management

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Immediate Defined Contribution by the university
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Management 3

Pay Band S080
Job Code #20002816

Career pathmaker: https://www.purdue.edu/hr/careerpathmaker/

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

EOE / AA

Purdue University is an EOE/AA employer.

Original Job Description

What We're Looking For:

Education and Experience Needed:

Bachelor’s degree in computer science, information technology, cybersecurity, or related field, or equivalent experience
A minimum of four (4) years of total experience working with or supporting research, clinical systems, or other specialized equipment, preferably in a higher education setting
- with at least two (2) years of experience as a supervisor or team lead in that total
- experience with IT service management
- knowledge of security and privacy protocols

Skills Needed:

planning and resource allocation
ability to learn new technologies and create innovative solutions
excellent verbal and written communication skills
using data analysis and visualization to monitor and improve services
demonstrated passion for customer service
ability to teach, mentor, and guide junior staff
excellent judgement and ability to handle sensitive situations
de-escalation and conflict management

Additional Information:

Purdue University will not sponsor employment authorization for this position
A background check will be required for employment in this position
FLSA: Exempt (Not Eligible for Overtime)
Retirement Eligibility: Immediate Defined Contribution by the university
Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Career Stream

Management 3

Pay Band S080
Job Code #20002816

Career pathmaker: https://www.purdue.edu/hr/careerpathmaker/

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

EOE / AA

Purdue University is an EOE/AA employer.

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Senior Manager, Research and Health Technology Services

Edtech.com's Summary

Senior Manager, Research and Health Technology Services Full Description

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