Cornerstone OnDemand
Senior Manager, Services Engineering
SaaS
Edtech.com's Summary
Cornerstone is hiring a Senior Manager, Services Engineering. The role involves designing and scaling scalable, outcome-driven services offerings aligned with product strategy and customer needs, while partnering with Product, Sales, and Delivery teams to drive adoption and business impact through structured services programs.
Highlights
- Design and scale repeatable services offerings aligned to product capabilities and customer outcomes.
- Collaborate with Product, Sales, and Delivery to position and deliver services effectively.
- Develop delivery methodologies, frameworks, and standards for consistent execution.
- Lead a virtual network of subject matter experts to define best practices and standards.
- Enable field teams with messaging, positioning, and tools to improve sales attach rates.
- Track performance metrics and partner with Customer Success to ensure measurable value.
- Requires 10+ years in Professional Services, Services Engineering, or Delivery Excellence in SaaS or enterprise tech.
- Strong cross-functional collaboration and ability to translate strategy into executable programs.
- Compensation base salary range: $135,400 - $216,600 USD, with potential bonuses and benefits.
- Utilizes tools such as PSA and Services Delivery Tool to support consistent service delivery.
Senior Manager, Services Engineering Full Description
Senior Manager, Services Engineering - United States
Remote, United States
We're looking for a
Senior Manager, Services Engineering - United States
This role is Remote, United States
The Senior Manager of Services Engineering & Programs is responsible for designing and scaling repeatable, outcome-driven services offerings aligned to product strategy and customer needs.
This role partners closely with Product, Sales, and Delivery to ensure services offerings are clearly defined, effectively positioned in the market, and delivered consistently at scale. It bridges strategy and execution by translating product capabilities into structured services programs that drive adoption, customer value, and business impact.
This is a high-impact, execution-oriented role focused on building scalable services offerings and enabling the field to deliver them successfully.
Key Responsibilities
The Senior Manager of Services Engineering & Programs is responsible for designing and scaling repeatable, outcome-driven services offerings aligned to product strategy and customer needs.
This role partners closely with Product, Sales, and Delivery to ensure services offerings are clearly defined, effectively positioned in the market, and delivered consistently at scale. It bridges strategy and execution by translating product capabilities into structured services programs that drive adoption, customer value, and business impact.
This is a high-impact, execution-oriented role focused on building scalable services offerings and enabling the field to deliver them successfully.
Key Responsibilities
- Product & Services Alignment
- Partner with Product and Engineering to define how services offerings align to product capabilities and roadmap
- Translate product features and releases into clear services opportunities and delivery approaches
- Ensure services are positioned to drive product adoption and customer outcomes
- Services Offering Program Ownership
- Own the development and scaling of services offerings
- Mobilize and coordinate a virtual Services SME network to define standards of excellence and contribute deep domain expertise
- Leverage SME expertise to codify best practices and define “what good looks like” across priority offerings
- Translate offerings into repeatable delivery models, playbooks, and execution frameworks
- Pilot offerings with regions and customers and refine based on real-world execution
- Ensure offerings are designed for consistency, scalability, and partner delivery
- Go-to-Market & Field Enablement
- Partner with Sales and GTM teams to define positioning, messaging, and packaging of services offerings
- Enable the field to effectively sell and position services, improving attach rates and consistency
- Support strategic deals with offering expertise and solution alignment
- Delivery Methodology
- Define delivery approaches for priority offerings to ensure consistent, high-quality execution
- Develop and standardize implementation frameworks, templates, and delivery artifacts aligned to specific offerings
- Establish clear delivery standards and expectations, with adoption reinforced through regional leadership and enablement
- Define requirements for systems and tools (e.g., PSA, Services Delivery Tool) to support methodology and desired outcomes
- Ensure methodology, tooling, and execution are aligned to drive efficiency, predictability, and time-to-value
- Outcome Alignment & Performance
- Define success metrics for services offerings aligned to customer outcomes and business impact
- Partner with Customer Success and Delivery teams to track performance and identify improvement opportunities
- Ensure services are designed and delivered to drive measurable value
Qualifications
- 10+ years in Professional Services, Services Engineering, or Delivery Excellence in SaaS or enterprise technology
- Proven experience designing and scaling services offerings or delivery models
- Experience partnering cross-functionally with Product, Sales, and Customer Success
- Strong ability to translate strategy into practical, executable programs
- Demonstrated ability to influence without authority and drive alignment across teams
- Deep understanding of services delivery realities and customer lifecycle
Our Culture:
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.
Who We Are:
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.
Total Rewards:
At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The BASE salary range for this position is: 135400 - 216600 USD.
Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at [email protected] or +1 855 454 8433.
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