Senior Product Manager

Job Profile:

IT Project Specialist 4

Job Family:

IT Project Management

Time Type:

Full time

Max Pay - Depends on experience:

$115,000.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Works closely and collaboratively with project managers and product managers to assist with complex tactical tasks for project/product execution; develops and maintains relationships with the project/product team members; is committed to project/product success.

Job Description:

ASU is seeking a Senior Product Manager to serve as the strategic owner of one or more high-impact, student-facing platforms that support the student lifecycle. These products serve as critical touchpoints within ASU's academic ecosystem, directly shaping how prospective and current students access information, navigate options, and make enrollment and academic decisions.

This is a senior individual-contributor role requiring deep product expertise, strong cross-functional leadership, and the ability to operate with high autonomy. The ideal candidate will transform these products from static informational tools into intelligent, adaptive experiences that support ASU's mission of access, flexibility, and lifelong learning.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture. 

Position Salary Range: $94,300.00 - $115,000, DOE

Essential Duties:

Product Vision & Strategy

• Define and execute a clear product vision for student-facing platforms, evolving them from static tools into intelligent, student-centered experiences

• Translate institutional goals and user needs into prioritized, outcome-based roadmaps

• Navigate academic governance structures and technical constraints to deliver meaningful product improvements

Analytics & Insights

• Define and track success metrics tied to user engagement and progression outcomes

• Use quantitative and qualitative research to surface insights and drive evidence-based decisions

• Apply behavioral analytics to understand how students interact with products and identify opportunities for improvement

Cross-Functional Leadership

• Serve as the primary product partner to stakeholders across the university

• Align priorities across teams and resolve trade-offs with clarity and credibility

• Partner closely with Engineering, Design, Analytics, and Portfolio Management to ensure coordinated, scalable delivery

• Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms.

• Collaborate across teams and actively participate in ET/ASU events and programs.

Product Excellence

• Establish strong product discipline across all initiatives: clear PRDs, outcome-based roadmaps, rigorous analytics, and structured UAT

• Own the "what" and the "why" and defining problems precisely before prescribing solutions

• Create early stakeholder alignment and communicate clearly to all levels of the organization

AI & Innovation

• Steward the responsible integration of AI capabilities into student-facing experiences, including improved search relevance, guided exploration, and contextual recommendations

• Ensure all AI-driven features preserve user trust, transparency, and academic integrity

• Identify opportunities where technology can expand access and reduce friction across the student journey

• Leverage AI in routine tasks and contribute ideas for using AI to improve the unit's efficiency and overall performance

Desired Qualifications:

• At least two (2) years in a senior or lead Product Manager role

• Demonstrated track record of owning full product lifecycle, from discovery through delivery and iteration

• Experience leading complex, cross-functional initiatives with multiple stakeholder groups

• Excellent written and verbal communication skills; ability to influence without authority

• Proven ability to operate independently in ambiguous environments and deliver measurable outcomes

• Experience in high-traffic, consumer-facing digital products

• Experience with product managing platform products

• Background working with AI/ML product capabilities in a consumer context

• Demonstrated ability to model empathy, compassion, and emotional intelligence.

• Experience in a values-driven organization with a strong commitment to inclusion and belonging.

• Ability to cultivate a psychologically safe environment where all team members can thrive.

• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.

• Commitment to leading by example through effective communication, active participation, and advocacy for the institution's sustainability programs.

Working Environment:

• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.

• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.

• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.

Department Statement:

Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.  We are a values-driven organization.  Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States.

Join the team that sparks human-centered innovation

ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration.

Why join us?

Mission oriented. Everything we do is to advance ASU's charter -- measuring who we include and how they succeed. We are staunch champions of learner success and put people first.

Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week.

Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. 

Scale of impact. Our work changes the world. With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.

World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.

Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$20696.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.