ETS
Senior Product Operations Associate
🇺🇸
Hybrid - Sacramento, CA
🕑
Full-Time
💰
$92K - $102K
💻
Operations
🗓️
April 27th, 2026
K-12
Edtech.com's Summary
ETS is hiring a Senior Product Operations Associate. The role involves creating and executing work plans for California K-12 assessments, coordinating with project managers, internal teams, and the California Department of Education to ensure operational success and strategic improvements. The associate manages product delivery, contract fulfillment, and financial tracking under the Director of Operational Client Management's guidance.
Highlights
- Manage day-to-day operations and execute projects for California K-12 assessments including CAASPP and ELPAC.
- Coordinate with functional centers of excellence, vendors, and partners to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Support development of product work plans and identify opportunities for operational improvements.
- Provide regular status updates on operations and resolve issues promptly.
- Assist with financial management by tracking expenditures and supporting budget and surplus targets.
- Must have strong skills in Microsoft Office tools, particularly Excel and PowerPoint, for data visualization and communication.
- Present technical information clearly to both technical and non-technical audiences internally and externally.
- Requires a bachelor's degree or equivalent experience and at least 4 years in administrative or project management support.
- Ability to work independently, multitask, and maintain client/vendor relationships effectively.
- Salary range between $92,000 and $102,000 USD annually.
Senior Product Operations Associate Full Description
Senior Product Operations Associate
- Job Level : Any
- Job Type : Full-Time/Regular
- Date Updated : 04/27/2026
- Years of Experience : Not Applicable
- Will this position have direct reports? : No
- Salary : $92000 USD - $102000 USD
Job Description
About ETS:
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
POSITION SUMMARY
ETS is the state testing contractor for the California Assessment System which includes the California Assessment of Student Performance and Progress (CAASPP) and the English Language Proficiency Assessment for California (ELPAC). We are a dynamic team that likes to have fun and to support each other, as we focus on going the extra mile to provide excellent value and service to our California client.
The position contributes to the creation of the work plan and executes the day-to-day operations for California K-12 assessments that are developed and administered by ETS, based on the direction provided by the Director of Operational Client Management. Proximity to the Sacramento, California office is preferred, though most work in this position can be performed remotely.
For each of their assigned projects, the position will work with the project’s manager and key subject matter experts. In addition to working with internal team members, the position also will develop and maintain successful working relationships with the client at the California Department of Education. In addition, the position will work directly with ETS directors on developing and executing strategic improvements to the California contract activities.
The ideal candidate will be quick thinking, with an ability to multi-task and shift gears quickly. This position requires absorbing knowledge quickly and strong organizational skills. An indepth understanding of the contractual scope of work, and a proactive mindset to execute against requirements is critical.
RESPONSIBILITIES
End-to-End Product Management & Delivery
• Contributes to the creation of the product work plan and supports execution against the product work plan objectives, including executing projects as assigned
• Works with FCEs (Functional Centers of Excellence) and ETS partners to meet Service Level Agreements (SLAs)
• Identifies operational improvement opportunities to enhance product delivery
• Communicates and collaborates in an effective and clear manner with FCEs / vendors / partners
Contract/SLA Fulfillment
• Provides status updates on day-to-day operations
• Provides support to resolve operational issues
• Executes against SLA’s and KPI’s under the guidance of the Director of Operational Client Management
Financial Management
• Aids in the development of cost estimates for product operations and enhancements
• Tracks product-related expenditures against budget
• Supports attainment of surplus targets by controlling expenses
• Adheres to ethical standards and comply with the laws and regulations applicable to the job function
ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready. For more than 75 years, we've been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we've expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide.
Through ETS Research Institute and ETS Solutions, we're partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide.
POSITION SUMMARY
ETS is the state testing contractor for the California Assessment System which includes the California Assessment of Student Performance and Progress (CAASPP) and the English Language Proficiency Assessment for California (ELPAC). We are a dynamic team that likes to have fun and to support each other, as we focus on going the extra mile to provide excellent value and service to our California client.
The position contributes to the creation of the work plan and executes the day-to-day operations for California K-12 assessments that are developed and administered by ETS, based on the direction provided by the Director of Operational Client Management. Proximity to the Sacramento, California office is preferred, though most work in this position can be performed remotely.
For each of their assigned projects, the position will work with the project’s manager and key subject matter experts. In addition to working with internal team members, the position also will develop and maintain successful working relationships with the client at the California Department of Education. In addition, the position will work directly with ETS directors on developing and executing strategic improvements to the California contract activities.
The ideal candidate will be quick thinking, with an ability to multi-task and shift gears quickly. This position requires absorbing knowledge quickly and strong organizational skills. An indepth understanding of the contractual scope of work, and a proactive mindset to execute against requirements is critical.
RESPONSIBILITIES
End-to-End Product Management & Delivery
• Contributes to the creation of the product work plan and supports execution against the product work plan objectives, including executing projects as assigned
• Works with FCEs (Functional Centers of Excellence) and ETS partners to meet Service Level Agreements (SLAs)
• Identifies operational improvement opportunities to enhance product delivery
• Communicates and collaborates in an effective and clear manner with FCEs / vendors / partners
Contract/SLA Fulfillment
• Provides status updates on day-to-day operations
• Provides support to resolve operational issues
• Executes against SLA’s and KPI’s under the guidance of the Director of Operational Client Management
Financial Management
• Aids in the development of cost estimates for product operations and enhancements
• Tracks product-related expenditures against budget
• Supports attainment of surplus targets by controlling expenses
• Adheres to ethical standards and comply with the laws and regulations applicable to the job function
Experience and Skills
REQUIRED SKILLS
• Ability to work with cross-functional teams, in particular, technical teams and client managers
• Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s
• Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations
• Demonstrated understanding of product operational needs
• Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making
• Ability to work independently and make decisions within given scope of work parameters
• Ability to coordinate a varied set of projects concurrently, including but not limited to managing small projects, event coordination, and facilitating the efforts of small teams
• Ability to work successfully in both virtual and in-person environments
• Technical ability with any tools that produce representation of information to facilitate understanding for a range of audiences, both visually and other forms of communication. This might include a deep knowledge of Microsoft Office tools (PowerPoint, Word, Excel, Visio, etc.) but could include other tools that meet industry standards. In particular, Excel.
• Presentation skills in formal meeting setting, with ability to communicate technical information to a non-technical audience, both internally and with a client
• Attention to detail – YOU will be the only person that can catch small but important discrepancies in this role.
EDUCATION, CERTIFICATIONS, OR SPECIAL LICENSES
• A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary
RELEVANT YEARS OF EXPERIENCE REQUIRED
• 4+ years of experience in administrative or project management support
#LI-MM1
ETS is mission driven and action oriented
- We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.
- We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth!
- As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!
- The base salary range advertised represents the low and high end of the anticipated salary range for this position. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. The base pay is only one aspect of the Total Rewards Package that will be offered to the successful candidate.
ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.
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