Tango
Senior Product Trainer
LMS
SaaS
SnagIt
Edtech.com's Summary
Tango Analytics is hiring a Senior Product Trainer to lead and customize product training sessions for customers and partners. The role involves developing and maintaining training content, collaborating cross-functionally to improve product usability, and measuring training effectiveness to enhance customer outcomes.
Highlights
- Lead live instructor-led product training sessions both virtually and in-person
- Customize training for end users, administrators, and executive stakeholders
- Own and update training curriculum and create various training assets including LMS content and video-based learning
- Collaborate with Product, Engineering, UX, Support, and Customer Success teams to gather feedback and address challenges
- Measure training effectiveness using feedback and adoption metrics to optimize delivery and content
- Requires 3–6+ years of experience delivering customer-facing training for SaaS or enterprise software
- Strong skills in explaining complex technical concepts and facilitating live virtual and in-person training
- Experience with structured training content creation and cross-functional collaboration
- Preferred experience with IWMS or enterprise platforms, LMS familiarity, and tools like Articulate 360 or Storyline
- Base salary range: $85,000 - $105,000, with comprehensive benefits including health insurance and 401(k) match
Senior Product Trainer Full Description
Senior Product Trainer
Location: United States
Full-timeAllows Remote
Let’s Tango! Where Innovation Meets Impact.
At Tango Analytics, we’re all about helping businesses make smarter decisions through powerful technology, insightful data, and a whole lot of collaboration. Whether you're a creative thinker, a strategic planner, a tech wizard, or a customer champion, there's a place for you on our team. We believe work should be meaningful and fun — so if you're ready to make a difference while enjoying the journey, come join us and let's Tango!
We are looking for a Senior Product Trainer to join our dynamic and growing Customer Experience Team!
About the Role:
Customer & Partner Training
- Lead live, instructor-led product training sessions for customers (virtual and in-person).
- Tailor training experiences for different audiences, including end users, administrators, and executive stakeholders.
- Act as a subject-matter expert and trusted advisor during customer engagements.
Content & Curriculum Ownership
- Own and continuously evolve the customer training curriculum, ensuring alignment with product releases and roadmap changes.
- Design and maintain training assets including documentation, slide decks, hands-on exercises, LMS content, and video-based learning.
- Partner with video production resources to create scalable, on-demand training content.
Cross-Functional Collaboration
- Collaborate closely with Product Management, Engineering, and UX teams to:
- Provide structured feedback gathered from customer training sessions
- Influence product improvements and usability enhancements
- Work with Support and Customer Success teams to address training gaps and recurring customer challenges.
Measurement & Optimization
- Define and track training effectiveness using feedback, adoption metrics, and engagement data.
- Use insights to continuously improve training delivery, content quality, and customer outcomes.
About You:
- 3–6+ years of experience delivering customer-facing training for SaaS or enterprise software products
- Proven ability to explain complex technical concepts to diverse audiences
- Strong experience with live virtual training and in-person facilitation
- Exceptional written and verbal communication skills
- Demonstrated experience creating structured training content and curricula
- Experience working cross-functionally with Product, Support, and Customer Success teams
- Strong organizational skills with the ability to manage multiple initiatives simultaneously
Preferred / Nice to Have
- Experience training on IWMS, enterprise platforms, or highly configurable SaaS products
- Familiarity with LMS platforms and learning analytics
- Hands-on experience with tools such as Articulate 360, Storyline, Snagit, or similar
- Experience contributing to customer education strategy or enablement programs
What We Offer
We’re committed to creating an environment where you can thrive—professionally and personally. Our offerings include:
- Competitive Compensation We recognize and reward your contributions with a salary package that reflects your value.
- Comprehensive Benefits Including health, dental, and vision insurance, a 401(k) plan with company match, and generous paid time off to support your well-being.
- Flexible Work Environment Whether remote, hybrid, or in-office, we support work arrangements that promote productivity and balance.
- Inclusive & Collaborative Culture We foster a workplace where diverse perspectives are valued, teamwork is encouraged, and everyone has a voice.
Tango is proud to be an equal opportunity employer. We are committed to equal opportunity regardless of race, ethnicity, religion, parental status, sexual orientation, age, citizenship, disability, or veteran status.
Base pay offered is contingent on qualifications and other operational considerations. Base pay is just one piece of the full compensation structure offered at Tango. If this pay range is outside of your expectations, we still encourage you to apply and have a conversation with us.
Base pay offered for this position is: $85,000 - $105,000.
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