Senior Program Coordinator

🇺🇸 Hybrid - Newark, NJ 🕑 Full-Time 💰 $68K - $101K 💻 Information Technology 🗓️ April 9th, 2026

CRM Salesforce Tableau

Edtech.com's Summary

Rutgers University is hiring a Senior Program Coordinator to join the Business Services team at Rutgers University–Newark. The role involves delivering student-centered financial support including tuition, billing, payments, and ID card services, managing complex account issues, supporting payment and cashiering functions, and overseeing RUID card issuance while collaborating with various university departments to enhance student financial experiences.

Highlights

Manage student financial support including tuition, fees, registration holds, billing, payments, refunds, and identity card services.
Maintain accurate student financial records and process account adjustments.
Provide counseling to students and families on financial obligations using university systems and policies.
Support specialized billing scenarios and handle in-person tuition payments and departmental deposits.
Oversee issuance and replacement of Rutgers ID cards and coordinate with IT, Housing, Dining, and Campus Safety.
Serve as front-line escalation resource for high-level inquiries related to billing, holds, payments, and ID services.
Contribute to projects enhancing service delivery, training, and communications.
Required skills include independent judgment, problem-solving, advanced technical and analytical abilities, and strong communication.
Preferred knowledge of Rutgers systems: Oracle Cloud Financial Management, Tableau, Salesforce CRM, IMS, NSLDS, E-Administrator (HESAA), ImageNow.
Minimum qualifications include a bachelor’s degree or equivalent experience, two years of relevant program coordination or administrative experience, and good communication and computer skills.
Salary range: $68,278.48 to $100,509.48 with flexible and competitive compensation packages.