Senior Program Manager, MBA Program at Loyola University Chicago

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Loyola University Chicago is hiring a Senior Program Manager, MBA Program. This role manages day-to-day operations and student support for the Quinlan MBA Program, advising prospective and current students while collaborating with faculty and university partners to enhance enrollment, retention, and student experience.

Highlights

Manage daily operations and student support for the Quinlan MBA Program.
Advise prospective and current MBA students through one-on-one and group meetings.
Develop and implement individualized program plans, monitor degree progress, and conduct graduation audits.
Lead enrollment and retention efforts, including yield management and communication from admission to graduation.
Create community and professional engagement opportunities during course breaks.
Collaborate with Graduate Program Directors to waive program requirements and ensure program success.
Market programs through information sessions, social media, and recruitment events.
Troubleshoot application issues and perform admission decisions as needed.
Review and process tuition awards in coordination with the Financial Aid Office.
Required qualifications include a bachelor's degree (master's preferred), minimum 3-5 years of program management experience, strong communication and organizational skills, proficiency in Microsoft Office, and preferred experience with Slate CRM, PeopleSoft, and Power Automate.
Salary range: $73,000 to $76,000 annually.

Senior Program Manager, MBA Program Full Description

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Please see Special Instructions for more details.

As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/. For information about the university’s focus on transformative education, they should consult our website at www.luc.edu/transformativeed.

Position Details

Job Title	Senior Program Manager, MBA Program
Position Number	8100161
Work Modality	Fully In-Person
Is this request for the creation of a new Position (or the modification of an existing Position) to temporarily support the WorkDay ERP?	NO
Job Category	University Staff
Job Type	Full-Time
FLSA Status	Exempt
Campus	Chicago-Water Tower Campus
Department Name	SCHOOL OF BUSINESS
Location Code	SCHOOL OF BUSINESS (02200A)
Is this split and/or fully grant funded?	No
Duties and Responsibilities	The Senior Program Manager, MBA Program is a student-facing leader within the Graduate Business Staff (GBUS) in the Quinlan School of Business at Loyola University Chicago. The Senior Program Manager is responsible for the day-to-day management and student support functions of the Quinlan MBA Program. Reporting to the Assistant Dean of Graduate Operations and working in close collaboration with faculty, Graduate Program Directors, and cross-functional university partners, the Senior Program Manager serves as the primary point of contact and advisor for prospective and current Quinlan MBA students. The Senior Program Manager leads efforts to attract, enroll, advise, and retain a diverse MBA student population — supporting students from initial inquiry through degree completion. The role combines program operations with hands-on student engagement, including academic advising, enrollment management, community building, and co-curricular programming. The Senior Program Manager contributes to the continuous improvement of the student experience and the overall strength of Quinlan’s graduate business programs. Primary Responsibilities 1. Meet 1:1 and in small groups with prospective students, answering program related questions 2. Meet with students for advising consultations at the start of and during their program. Block weekly time periods to complete student advising meetings (offering times that work with student availability) 3. Review degree progress and confirm completion plans, including quarterly graduation audits. 4. Develop and implement program plans for MBA students. 5. Manage student enrollment and retention for the programs, including yield management and communication from admission to graduation. 6. Develop Community and Professional engagement opportunities that take place during evening course break time (Common Break). 7. Facilitate a relationship with Graduate Program Directors to ensure the success of the programs. Partner with program directors to waive program requirements. 8. Market and promote the programs to prospective students through in-person and online information sessions, social media, and/ or recruiting events 9. Troubleshoot application issues with enrollment management operations 10. Perform ad hoc review admissions applications to make decisions for admission. 11. Interact effectively with current students, staff, and faculty, including new and experienced instructors teaching in MBA programs, to advocate for students, address concerns, resolve issues, and ensure a positive educational experience. 12. Review and process tuition awards and work with Financial Aid Office each quarter to ensure that awards are posted to student accounts. 13. Performs other related duties as assigned.
Minimum Education and/or Work Experience	• Bachelor’s degree required; master’s degree in relevant field is strongly preferred • 5+ years of relevant work experience
Qualifications	Bachelor’s degree required; Master’s degree in business administration, higher education, or a related field preferred Minimum of 3 years of experience in program management or a related field required. Deep commitment to student success and a student-centered philosophy. Exceptional organizational skills and attention to detail, with the ability to manage competing priorities, meet deadlines, and maintain accuracy. Strong written and verbal communication skills, including the ability to present effectively to prospects, students, faculty, and senior administrators. Ability to navigate a complex organization and build collaborative relationships with a wide range of internal stakeholders, including faculty, staff, and university partners. Highly motivated, adaptable, and service-oriented, with demonstrated ability to thrive in a dynamic, student-facing environment. Ability to analyze enrollment, retention, and academic progress data to identify trends, inform decisions, and support continuous program improvement. Ability to shift hours occasionally to support student-facing events, especially if those events are held in the evenings.
Certificates/Credentials/Licenses	None
Computer Skills	Proficiency with Microsoft Office required. Experience with university systems including Slate (CRM), PeopleSoft, and/or Power Automate strongly preferred; demonstrated ability and willingness to learn new platforms as needed.
Supervisory Responsibilities	No
Required operation of university owned vehicles	No
Does this position require direct animal or patient contact?	No
Physical Demands	None
Working Conditions	Irregular Hours
Open Date
Close Date
Position Maximum Salary or Hourly Rate	$76,000
Position Minimum Salary or Hourly Rate	$73,000
Special Instructions to Applicants	As a Jesuit, Catholic institution of higher education, we seek candidates who will contribute to our strategic plan to deliver a Transformative Education in the Jesuit tradition. To learn more about Loyola University Chicago’s mission, candidates should consult our website at www.luc.edu/mission/. For information about the university’s focus on transformative education, they should consult our website at www.luc.edu/transformativeed.
About Loyola University Chicago	Founded in 1870, Loyola University Chicago is one of the nation’s largest Jesuit, Catholic universities, recognized for its academic excellence, commitment to community engagement, and leadership in sustainability. A Carnegie R1 research institution, Loyola leverages its status as one of an elite group of universities with the highest level of research activity to advance knowledge that serves communities and creates global impact. With 15 schools, colleges, and institutes—including Business, Law, Medicine, Nursing, and Health Sciences—Loyola operates three primary campuses in the greater Chicago area and one in Rome, Italy, that provide students a transformative, globally connected learning experience. Consistently ranked among the nation’s top universities by U.S. News & World Report, Loyola is a STARS Gold-rated institution that is ranked as one of the country’s most sustainable campuses by The Princeton Review and has earned distinctions from AmeriCorps and the Carnegie Foundation for its longstanding record of service and community engagement. Guided by its Jesuit mission and commitment to caring for the whole person, Loyola educates ethical leaders who think critically, act with purpose, and strive to create a more just and sustainable world. Loyola University Chicago strives to be an employer of choice by offering its staff and faculty a wide array of affordable, comprehensive, and competitive benefits. To view our benefits in detail, click here. Loyola adheres to all applicable federal, state, and/or local civil rights laws and regulations prohibiting discrimination in private institutions of higher education. Please see the University’s Nondiscrimination Policy.
Quick Link for Posting	https://www.careers.luc.edu/postings/35951

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Loyola University Chicago | Information: (773) 508 - 6000
1032 W Sheridan Rd | Chicago, IL | 60660
2018 (c) Loyola University Chicago | University Policies

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Senior Program Manager, MBA Program

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