Senior Project Manager - SSC

Edtech.com's Summary

Risepoint is hiring a Senior Project Manager - SSC to lead critical initiatives, process improvements, and change management within the Student Success Center. This role manages complex cross-functional projects, aligns strategic priorities with execution, and ensures project delivery while providing structure and visibility to stakeholders.

Highlights

Lead end-to-end execution and communication of multi-stakeholder projects across strategy, operations, analytics, marketing, and frontline teams
Translate strategic initiatives into actionable project plans, timelines, and milestones with senior leadership
Coordinate cross-functional work to ensure goal alignment, accountability, and deliverables
Support intake, prioritization, and resource planning for various initiatives
Develop and maintain project management processes, operating rhythms, and SSC PM playbook
Manage documentation, issue resolution, reporting, and communication to maintain stakeholder trust
Prepare presentations communicating progress and recommendations to senior stakeholders
Required to have a Bachelor’s degree in Business, Workforce, Operations Management, Statistics, Economics, Finance, or related fields
Minimum 4 years of project management experience in complex environments with multiple stakeholders
Proficiency with PMP, ScrumMaster or equivalent certification; tools like Wrike, Workfront, Asana; Microsoft Office Suite; and strong oral and written communication and presentation skills

Senior Project Manager - SSC Full Description

Risepoint is an education technology company that provides world-class support and trusted expertise to more than 100 universities and colleges. We primarily work with regional universities, helping them develop and grow their high-ROI, workforce-focused online degree programs in critical areas such as nursing, teaching, business, and public service. Risepoint is dedicated to increasing access to affordable education so that more students, especially working adults, can improve their careers and meet employer and community needs.

Student Experience is a cross-functional team within the Student Success Center (SSC) dedicated to enhancing every student interaction after lead generation. The Student Experience team collaborates with key stakeholders to develop omni-channel engagement strategies that blend automation with agent-led support, deliver functional training for all student-facing roles, implement scalable tech enablement solutions, and drive performance and insights through a partner-centric approach.

Job Summary

The Senior Project Manager - SSC will lead the successful execution of critical initiatives, process improvement, and partner with leaders on change management within the Student Success Center (SSC). This role will serve as a trusted partner to SSC and cross functional leaders to drive transformation. As the SSC continues to evolve its operating model, this role will play a critical part in aligning strategic priorities with execution, managing cross-team collaboration, and ensuring projects are delivered with excellence. The SPM will help establish structure where needed, provide visibility to stakeholders, and remove friction so SSC teams can focus on delivering impact.

Key Duties and Responsibilities

Project Management

Lead the end-to-end execution and communication of complex, multi-stakeholder projects that span strategy, operations, analytics, marketing, and frontline teams.
Translate strategic initiatives into actionable project plans, timelines, and milestones in collaboration with senior leadership.
Coordinate cross-functional work, ensuring alignment on goals, accountability, and deliverables.
Support intake, prioritization, and resource planning across a range of initiatives and business needs.
Anticipate roadblocks and dependencies for meeting project outcomes and leverage subject matter expertise to make recommendations, escalating where appropriate.

Governance & Documentation

Support the evolution of the SSC project management office as projects and the team grow.
Contribute to and document developing project management processes and operating rhythms across SSC, with recommendations for scalable solutions (anticipating growth).
Operate with flexibility and responsiveness in a fast-evolving environment where priorities may shift.
Develop and maintain an SSC PM playbook, documenting improvements within the function over time.

Reporting

Manage documentation, issue resolution, reporting, and communication cadences that support stakeholder trust and transparency.
Prepare clear, concise presentations to communicate progress and recommendations to senior stakeholders.

Additional Position Responsibilities

Perform in accordance with Risepoint policies.
Perform other duties as assigned.

QUALIFICATIONS

Bachelor's Degree (with preference in Business/Workforce/Operations Management, Statistics, Economics/Finance or related fields)

Minimum of 4 years' project management experience in complex work environments (projects with multiple stakeholder groups).

PMP, ScrumMaster or equivalent

Analytical Skills

PM Tools (Wrike, Workfront, Asana)

Communication Skills (Oral & Written)

Microsoft Office Suite

Presentation Skills

Risepoint is an equal opportunity employer. We celebrate diversity and are committed to creating an equitable environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other characteristic protected by applicable state or federal laws.

Risepoint is an equal-opportunity employer and supports a diverse and inclusive workforce.

Original Job Description