Edtech.com's Summary

WGU is hiring a Senior Quality Assurance Analyst. The role involves gathering and analyzing data from course development, facilitating QA processes, monitoring completion of QA feedback actions, and ensuring courses are ready for student engagement. Responsibilities include mentoring colleagues, communicating QA requirements to stakeholders, and participating in course testing and approval.

Highlights

Mentor and develop QA team colleagues.
Track QA processes for course development and redevelopment.
Communicate QA requirements and provide guidance to stakeholders.
Facilitate SME introductions and participation in QA projects.
Analyze data and ensure courses meet quality standards.
Required skills: familiarity with JIRA and Salesforce, QA industry standards.
Salary range: $66,300.00 - $99,500.00.
Minimum qualifications: Bachelor's degree and 2+ years of related experience.
Benefits include healthcare, retirement plans, and flexible paid time off.

Senior Quality Assurance Analyst Full Description

Senior Quality Assurance Analyst

Salt Lake City Office

Full time

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade: Professional 307Pay Range: $66,300.00 - $99,500.00

Job Description

Job Profile Summary:

The senior quality assurance analyst (senior QA analyst) requires strong attention to detail, solid critical thinking skills, and collaborative teamwork skills. The senior QA analyst is responsible for gathering and analyzing data from WGU course development and limited release initiatives. This work includes facilitating established QA processes, monitoring the completion of QA feedback action items, and collating data to confirm courses are ready for student engagement.

Location: This position requires you to work at our headquarters, 4001 South 700 East Salt Lake City, UT 84107. You would work a hybrid schedule in the office 4 days a week with one day remote.

Essential Functions and Responsibilities:

Mentors and develops colleagues within the QA team.
This individual will track the QA process throughout the development cycle for all new courses and significant course redevelopment.
Communicates step-by-step QA requirements to multilevel stakeholders, including providing detailed access instructions and credentials.
Acts as the point of contact for reviewers and stakeholders during the QA process, providing training and support as needed.
Liaises with the subject matter expert (SME) recruitment team and external SMEs facilitates SME introduction to working with the WGU QA team, and acts as a resource throughout their engagement with QA projects.
Facilitates the development team’s review and implementation of QA feedback and maintains a record of QA feedback history, including actions taken and resolutions, in an accessible database.
Assists in planning and delivering limited release courses for student testing.
Monitor's student and mentor feedback from limited release for final course approval.
This individual cultivates the following essential skills: professionalism, quality control, adaptability, positive attitude, dependability, courteous and timely communication.
Ensures quality standards and WGU’s vision and mission reflect all aspects of the student experience.
Develops and maintains a collaborative relationship with all appropriate internal and external stakeholders involved in the QA process.
Trains on and helps SMEs with the processes and tasks associated with quality evaluation.
Performs other related duties as assigned.

Knowledge, Skill and Abilities:

A successful candidate must have the ability to work independently and be self-motivated.
The QA analyst works closely with internal and external stakeholders, researching and incorporating current industry trends, proven instructional strategies, and quality measures into the development process.
The QA analyst collaborates with internal and external stakeholders to ensure the quality of course competencies and objectives.
The senior QA analyst will ensure best practices are utilized across the QA team and provide general mentorship of QA analysts and associate QA analysts.
The QA Analyst is responsible for the success of several simultaneous projects, assessing risk, reporting progress, and communicating effectively with stakeholders to promote collaboration and accountability.

Competencies:

Organizational Impact:

Works to achieve operational targets within job areas impacting department, function, or office results.
Work is performed independently on moderately complex projects and assignments with some guidance required for direction and complex tasks. Sets objectives for oneself to meet the goals of projects or assignments.

Problem Solving & Decision Making:

Responsible for employing adjustments or recommended enhancements to systems and processes to solve problems or improve the job area’s effectiveness while leveraging a systems-thinking approach.
Problems faced may require an understanding of a broader set of issues and job areas.

Communication & Influence:

Collaborates with contacts typically within the job area to obtain or provide information requiring some explanation or interpretation.

Leadership & Talent Management

May provide guidance and assistance to entry-level professionals and or support employees.
Demonstrates the WGU leadership principles in all aspects of service to students, employees, and partners of WGU.

Job Qualifications:

Minimum Qualifications:

Bachelor’s degree and 2+ years of related experience, or an advanced degree without experience.

Department Specific Minimum Qualifications:

Experience with online instruction and adult learning models
Knowledge of learning theory and student learning styles
Experience with online learning technologies and pedagogies
3-5 years’ experience in process or workflow management, or equivalent
1 year experience in quality assurance

Preferred Qualifications:

Familiarity with JIRA and Salesforce preferred
Experience in Quality Matters and other QA industry standards preferred.

Physical Requirements:

Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.

#LI-TA

Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.

Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Original Job Description