Edtech.com's Summary

Cornerstone is hiring a Senior Renewals Representative. This role involves managing renewals for strategic accounts by building strong customer relationships, driving on-time renewals, and collaborating cross-functionally to maximize contract value and ensure customer satisfaction.

Highlights

Manage and optimize renewals within a strategic book of business using a structured framework.
Engage customers proactively to guide the renewal process and prepare renewal materials and quotes.
Collaborate with Account Managers, Sales Leadership, and support teams to ensure smooth contract renewals.
Serve as project manager for renewal cycles, aligning with customer timelines and mitigating risks.
Use CRM and quoting systems such as Salesforce and CPQ tools.
Require 2-4+ years of experience in renewals, account management, or related customer-facing roles within SaaS or subscription business models.
Strong skills in project management, commercial acumen, communication, and contract understanding are essential.
Base salary range from $53,800 to $86,100 with potential bonuses and comprehensive benefits.
Experience with enterprise or strategic customer segments and knowledge of renewal forecasting or pipeline management is a plus.
Cornerstone serves over 7,000 organizations worldwide with AI-powered workforce agility solutions.

Senior Renewals Representative - ENTRY LEVEL Full Description

Senior Renewals Representative - ENTRY LEVEL

Santa Monica, CA, United States

We're looking for a

Senior Renewals Representative - ENTRY LEVEL

This role is Office Based, Santa Monica Office
Job Description: Senior Renewals Representative – Strategic Accounts

Position Overview
The Cornerstone Senior Renewals Representative is a key contributor to customer retention and long-term account health across a defined portfolio of strategic clients. By building strong relationships and deeply understanding each customer’s business needs, the Renewals Representative ensures clients continue to realize maximum value from their Cornerstone solutions. This role focuses on driving seamless, on-time renewals, identifying opportunities to expand contract value, and supporting the overall customer journey to strengthen satisfaction and partnership longevity.

The successful candidate will collaborate closely with Sales Leadership, Account Managers, Customer Excellence, Customer Engagement, and Customer Support to ensure an efficient, customer-centered renewal experience. They will serve as a trusted advisor throughout the renewal cycle—communicating value, mitigating risks, and ensuring commercial alignment between Cornerstone and the client.

Key skills for this position include strong project management, communication, commercial acumen, relationship-building, and the ability to articulate value clearly and persuasively.

In this role, you will…

Develop and execute a structured framework for tracking, managing, and optimizing renewals within a strategic book of business.
Proactively engage with customers and partners to guide them through a timely, well-organized renewal process.
Prepare all renewal-related materials, build accurate quotes, and collaborate with procurement teams to ensure a smooth contracting experience.
Partner closely with Account Managers to provide visibility into renewal status, surface risks, and address any blockers.
Act as the project manager for each renewal cycle, ensuring alignment with customer timelines and delivering an exceptional customer experience.

You have what it takes if you have…

2–4+ years of experience in renewals, account management, customer success, sales operations, or another customer-facing role.
Demonstrated success managing renewal cycles or customer contracts in a SaaS or subscription-based business.
Strong project management skills with the ability to manage multiple renewal timelines and stakeholders.
Proven ability to articulate product value and communicate effectively across internal and customer audiences.
Experience with CRM and quoting systems (Salesforce, CPQ tools, or equivalent).
High attention to detail with strong organizational and follow-through abilities.
Ability to identify and mitigate renewal risks while maintaining a customer-first mindset.
Experience collaborating cross-functionally with Sales, Customer Success, Support, and Finance.
Solid commercial acumen with an understanding of contract terms, pricing structures, and revenue impact.
Excellent written and verbal communication skills.

An extra dose of awesome if you have…

Experience supporting enterprise or strategic customer segments.
Background in SaaS, HR tech, learning technology, or similar enterprise software environments.
Familiarity with contract negotiation, procurement processes, or pricing strategies.
Experience with CPQ tools, revenue operations, or quote-to-cash workflows.
Ability to analyze customer usage data to identify trends, risks, or expansion opportunities.
Experience collaborating with global customers across multiple regions.
Knowledge of Cornerstone products or similar learning/talent solutions.
Exposure to renewal forecasting or pipeline management.
Experience partnering with Account Managers on strategic account planning.
A track record of influencing customer outcomes without direct sales ownership.

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Total Rewards:

At Cornerstone, we are dedicated to inspiring excellence and pushing boundaries in everything we do. Our compensation strategy is based on three fundamental principles: equitable pay, market-driven research, and skill-based appraisals. As part of our mission to share success and empower individuals to thrive in an ever-changing world, the listed salary range is just one element of Cornerstone’s comprehensive compensation package. This compensation package may also include annual bonuses, short- and program-specific awards depending on the role, and a comprehensive benefit offering. The disclosed salary range reflects the geographic differential based on the location of the position if applicable. The starting salary for the successful applicant will depend on several job-related factors, including education, training, experience, certifications, location, business needs, and market demands. This range is based on a full-time position and may be adjusted in the future. Join us in shaping the future of work — tomorrow, together. Experience flexibility and empowerment in your career at Cornerstone. The
BASE salary range for this position is: 53800 - 86100 USD.

Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!

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#LI-hybrid

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com or +1 855 454 8433.

Read the EEO is the Law poster here, and the supplementary poster here

Read the Read the Pay Transparency Nondiscrimination Provision poster here

Original Job Description

Senior Renewals Representative - ENTRY LEVEL

Santa Monica, CA, United States

We're looking for a

Senior Renewals Representative - ENTRY LEVEL

Develop and execute a structured framework for tracking, managing, and optimizing renewals within a strategic book of business.
Proactively engage with customers and partners to guide them through a timely, well-organized renewal process.
Prepare all renewal-related materials, build accurate quotes, and collaborate with procurement teams to ensure a smooth contracting experience.
Partner closely with Account Managers to provide visibility into renewal status, surface risks, and address any blockers.
Act as the project manager for each renewal cycle, ensuring alignment with customer timelines and delivering an exceptional customer experience.

You have what it takes if you have…

2–4+ years of experience in renewals, account management, customer success, sales operations, or another customer-facing role.
Demonstrated success managing renewal cycles or customer contracts in a SaaS or subscription-based business.
Strong project management skills with the ability to manage multiple renewal timelines and stakeholders.
Proven ability to articulate product value and communicate effectively across internal and customer audiences.
Experience with CRM and quoting systems (Salesforce, CPQ tools, or equivalent).
High attention to detail with strong organizational and follow-through abilities.
Ability to identify and mitigate renewal risks while maintaining a customer-first mindset.
Experience collaborating cross-functionally with Sales, Customer Success, Support, and Finance.
Solid commercial acumen with an understanding of contract terms, pricing structures, and revenue impact.
Excellent written and verbal communication skills.

An extra dose of awesome if you have…

Experience supporting enterprise or strategic customer segments.
Background in SaaS, HR tech, learning technology, or similar enterprise software environments.
Familiarity with contract negotiation, procurement processes, or pricing strategies.
Experience with CPQ tools, revenue operations, or quote-to-cash workflows.
Ability to analyze customer usage data to identify trends, risks, or expansion opportunities.
Experience collaborating with global customers across multiple regions.
Knowledge of Cornerstone products or similar learning/talent solutions.
Exposure to renewal forecasting or pipeline management.
Experience partnering with Account Managers on strategic account planning.
A track record of influencing customer outcomes without direct sales ownership.

Our Culture:

Who We Are:

Total Rewards:

Check us out on LinkedIn, Comparably, Glassdoor, and Facebook!

#LI-DG1

#LI-hybrid

Read the EEO is the Law poster here, and the supplementary poster here

Read the Read the Pay Transparency Nondiscrimination Provision poster here

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Senior Renewals Representative - ENTRY LEVEL

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Senior Renewals Representative - ENTRY LEVEL Full Description

Senior Renewals Representative - ENTRY LEVEL

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