Ellucian
Senior Renewals Specialist | Hybrid | Reston, VA
CRM
SaaS
Salesforce
Edtech.com's Summary
Ellucian is hiring a Senior Renewals Specialist who will lead the renewals process by driving strategic client conversations to retain partnerships and secure long-term commitments. The role involves managing multi-year contract renewals, identifying upsell and modernization opportunities, ensuring contractual compliance, and collaborating with sales and customer success teams to enhance the customer experience.
Highlights
- Lead and own the renewals process to retain and grow customer base with multi-year contracts
- Identify upsell opportunities and communicate add-on product value to customers
- Coordinate modernization initiatives with sales teams for smooth handoffs
- Review and audit user counts to ensure compliance with contracts
- Provide renewal pricing quotes and negotiate renewal terms with customers
- Collaborate with Sales, Customer Success Managers, and management to execute renewals and ensure positive customer experience
- Review and understand customer contracts and Ellucian offerings
- Forecast renewal revenues accurately using Salesforce CRM
- Minimum 2+ years of renewals experience in inside sales or quota-carrying roles; IT/Cloud/SaaS experience preferred
- Proficient in Excel and Salesforce (SFDC) or similar tools
Senior Renewals Specialist | Hybrid | Reston, VA Full Description
About Ellucian
Ellucian is a global market leader in education technology. We power innovation for higher education, partnering with more than 2,800 customers across 50 countries and serving over 20 million students. Ellucian's AI-powered platform, trained on the richest dataset available in higher education, drives efficiency, personalized experiences, and strengthened engagement for all students, faculty and staff.
Fueled by decades of experience with a singular focus on the unique needs of learning institutions, the Ellucian platform features best-in-class SaaS capabilities and delivers insights needed now and into the future. These solutions and services span the entire student lifecycle, from student recruitment, enrollment, and retention to workforce analytics, fundraising, and alumni engagement.
Ellucian's innovative solutions, vast ecosystem of partners, and user community of more than 45,000 provide best practices leading to greater institutional success and achieving better student outcomes.
About the Opportunity
The Renewals Specialist is a key member of the Sales team who drives strategic conversations with our clients that will contribute to retaining partnerships. They will own and lead the renewals process and enhance the customer experience, all while securing long-term commitments. Success will be defined by identifying key players involved in the decision making process, deciphering and communicating pertinent account information, and forecasting your revenue contributions to renewals leadership.
Where you will make an impact
- Grow and retain customer base by selling multi-year renewal contracts
- Strategize with account team for potential upsell opportunities and communicate the value of add-on products to end user
- Identify potential modernization opportunities and coordinate with sales for a smooth handoff
- Understand product deployments to find ways of streamlining the full ERP suite of products
- Review, audit, and true up users counts to ensure contractual compliance
- Engage with existing customers to provide renewal pricing quotes and negotiate terms
- Communicate value to customers to ensure a successful renewal process
- Collaborate with Sales, Customer Success Managers, and Upper Management to execute the renewal process and ensure a positive experience for the customer
- Review customer contracts and understand contractual agreement terms
- Understand and represent benefits of offerings at Ellucian
- Accurately forecast renewals in Salesforce CRM
- Contribute to the growth of the renewal organization by providing feedback on improvements and new processes
What you will bring
- At least 2+ years renewals experience in inside sales, renewals, or a quota carrying position
- Renewals / IT / Cloud / SaaS experience preferred
- Proven track record of discovery, negotiation, and closing skills
- Strong organizational and time management skills
- Excellent communication and interpersonal skills
- Self-motivated, adaptable, and proactive
- Enthusiastic passion for driving client satisfaction
- Experience in using Excel, SFDC, or similar tools
What makes #Ellucianlife
- Comprehensive health coverage: medical, dental, and vision
- Flexible time off
- Thrive Flex Lifestyle Account (LSA) that allows you to contribute towards your health, financial or learning interests
- 401k w/ match & BrightPlan - to help you save for the future
- Parental Leave
- 5 charitable days to support the community that supports us
- Telemedicine
- Wellness
- Headspace Care (mental health)
- Wellbeats (virtual fitness classes)
- RethinkCare & Wellthy- caregiver supporq
- Diversity and inclusion programs which provide access to internal employee resource groups
- Employee referral bonuses to encourage the addition of great new people to the team
- We Foster a learning culture with:
- Education Assistance Program
- Professional development opportunities
#LI-AC1
#LI-HYBRID
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