Senior Research Operations Specialist I

About Us:

Working in technology at Elsevier means your work truly matters - it changes lives. You'll see the real-world impact of your day-to-day efforts. Our teams have applied machine learning to reduce gender bias in academia and developed tools to help medical professionals diagnose conditions more accurately. Whether you're supporting business efficiency, building infrastructure, or creating products for our customers, you'll be solving meaningful challenges every day.

About the Team:

Elsevier's Health Markets UX team partners closely with Product and Technology colleagues to deliver digital experiences that advance human knowledge in healthcare and healthcare education. The team's work directly supports improved patient outcomes by ensuring that products are grounded in high-quality user research and human-centered design practices.

About the Role:

Elsevier's Health Markets UX team is seeking a Senior Research Operations Specialist I to co-manage the operational backbone that supports a distributed UX research and design team. This role was created as part of Elsevier's commitment to scaling UX research and delivering products that exceed user expectations through research-driven decision-making.

In this role, you will enable high-quality UX research at scale by creating efficient, compliant, and human-centered processes for participant management, vendor management, research tooling governance, and knowledge enablement. You will work independently in a remote-first environment, collaborating across global time zones to reduce complexity, ensure compliance, and amplify the impact of research across the organization.

Responsibilities:

As a Senior Research Operations Specialist, you will:

• Collaborate with an existing Research Operations team of two, as well as UX Research and Design leadership.

• Manage participant panels using secure, cloud-based systems and remote-friendly workflows to maintain data quality and operational efficiency.

• Manage vendor procurement and relationships, including digital contract handling, cost tracking, and proactive issue and feedback management.

• Audit research tools and processes to identify redundancies, gaps, and cost optimization opportunities, ensuring seamless use for globally distributed teams.

• Develop and maintain compliance guidance for remote research activities, including participant data privacy standards, incentive guidelines, and secure digital practices.

• Design and implement changes that support democratized research in a virtual environment, enabling self-service and collaboration across time zones.

• Deliver virtual training programs on research operations and methods, empowering UX researchers and designers through engaging online formats.

• Execute knowledge management initiatives by curating research insights and operational information for easy discovery and reuse.

• Create clear Research Operations documentation and lead effective change management and communications through digital channels.

• Conduct internal research on workflows and reporting to improve the effectiveness of research operations services.

• Provide ongoing team support by responding to questions, issues, and feedback while continuously improving how a growing team is supported at scale.

Requirements:

• 3-5 years of experience in Research Operations or a related field, with strong knowledge of participant management, vendor management, compliance practices, and knowledge management.

• Proven ability to manage complex operational processes in a remote-first environment, including workflow optimization and change management.

• Strong understanding of data privacy and compliance standards (e.g., GDPR) and experience creating clear guidance for distributed teams.

• Excellent organizational and project management skills, with the ability to prioritize, work independently, and deliver results across multiple initiatives.

• Strong time management and negotiation skills, with the ability to manage expectations and avoid over-commitment.

• Excellent written and verbal communication skills, including documentation, training materials, and stakeholder updates.

• Comfort working with research tooling and knowledge management systems, including curating insights and maintaining metadata.

• Ability to deliver virtual training and enablement programs that empower researchers and designers.

• Collaborative mindset, with experience working across UX, Legal, Privacy, IT, and Procurement teams.

• Strong problem-solving skills, including the ability to identify root causes and improve underlying operational issues.

Preferred Attributes:

• Familiarity with reporting and data analysis for operational health metrics.

• Background as a UX researcher and familiarity with remote research methods and best practices.

• Technical skills such as building automations, working with AI, APIs, and data hygiene practices.

• Experience working in agile environments using issue tracking tools.

• A passion for building easy-to-use and delightful user experiences.

Work in a Way That Works for You:

We promote a healthy work/life balance with flexible hybrid work options. You'll participate in regular team rituals while enjoying the autonomy to focus and create. We offer wellbeing initiatives, parental leave, and opportunities for professional development.

Working for You:

• Private Medical/Dental Plan
• Savings Fund
• Life Insurance
• Meal/Grocery Voucher

About the Business:

Elsevier is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. We combine quality content with powerful technology to support education, research, and clinical decision-making. Join us and be part of a team shaping the future of healthcare and digital innovation.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

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