Edtech.com's Summary

Mayer Brown is hiring a Senior Specialist: IT Learning and Development to lead the design and delivery of technology learning programs that promote firm-wide adoption of critical tools like Microsoft 365 and emerging GenAI technologies. This role involves creating engaging, persona-based learning solutions, analyzing data to improve training effectiveness, and partnering with IT and business stakeholders to ensure alignment with firm priorities.

Highlights

Develop and deliver blended learning programs, including instructor-led, virtual, and digital formats, to enhance technology adoption and productivity.
Create scalable learning assets such as microlearning modules, quick-reference guides, and reusable courseware tailored to different user roles.
Design role-based learning tracks that guide users from basic proficiency to advanced skills, incorporating AI and GenAI enablement.
Leverage data from LMS, adoption metrics, and stakeholder feedback to identify learning gaps and recommendations for improvement.
Collaborate with global IT Learning & Development teams and advise on project training scope, change management, and readiness planning.
Required skills include advanced proficiency in Microsoft 365, familiarity with GenAI tools like Microsoft Copilot, and experience with authoring tools such as Articulate or Captivate.
Minimum 5 years of experience in technology learning program design, with at least 2 years involving digital or AI-enhanced learning content.
Bachelor’s degree or equivalent relevant experience is required; certifications like ATD, CPTD, or Prosci preferred.
Experience in legal or professional services environments is advantageous.
Compensation includes competitive salary and comprehensive benefits such as medical, dental, vision, 401(k), and opportunities for professional development.

Senior Specialist: IT Learning and Development Full Description

Senior Specialist: IT Learning and Development

Location

US-NY-New York

Job ID

2026-5854

Location Type Hybrid

Category Business Services Support

Job Type Exempt

Overview

Mayer Brown is an international law firm positioned to represent the world’s major corporations, funds, and financial institutions in their most important and complex transactions and disputes. We are recognized by our clients as strategic partners with deep commercial instincts and a commitment to creatively anticipating their needs and delivering excellence in everything we do.

We are a collegial, collaborative firm where highly motivated individuals with an unwavering commitment to excellence receive the opportunity, support, and development they need to grow, thrive, and realize their greatest potential all while supporting the Firm’s client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm.

If you enjoy working with team members whose defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our New York office, as a Senior Specialist: Technology Learning and Development.

The Senior Specialist: Technology Learning and Development leads the development and delivery of technology learning and enablement programs that drive effective adoption of firm technologies across all Mayer Brown offices. This role blends learning strategy with adoption consulting—partnering with IT, business, and practice group stakeholders to align learning solutions with firm priorities, including Microsoft 365, business applications, and emerging GenAI tools. This role requires a learning experience design (LXD) mindset—creating content that is not only informative but engaging, motivating, and designed to drive voluntary participation and sustained behavior change.

The Senior Specialist applies data-informed insights, persona-based design, and scalable digital delivery to close learning gaps, build differentiated learning tracks, accelerate technology readiness, and embed responsible AI practices into everyday workflows. They collaborate closely with the Manager and Assistant Director: Global IT Learning & Development and communicate proactively to ensure alignment across strategic priorities and delivery timelines.

Responsibilities

Essential Functions:

Accountabilities:

Develop and delivery of blended learning programs—instructor-led, virtual, digital, and persona-based—that accelerate technology adoption and role-based productivity
Develop scalable enablement assets (microlearning, quick-reference guides, reusable courseware, digital modules) that support just-in-time delivery across proficiency levels and stakeholder groups
Design and maintain role-based learning tracks and progressive learning pathways that guide learners from foundational proficiency to advanced capability, tailored to persona, practice group, and proficiency level
Drive GenAI enablement by translating approved use cases, responsible prompting practices, and Microsoft Copilot capabilities into practical learning resources and adoption programs
Apply learner engagement strategies—including storytelling, gamification, and behavioral nudging to drive voluntary participation
Analyze LMS data, adoption metrics, service trends, and stakeholder feedback to identify learning gaps, recommend improvements, and demonstrate measurable impact
Conduct skills gap analyses to inform learning priorities and measure learning impact against business outcomes, not just completion rates
Serve as a strategic learning resource on firm initiatives and technology projects—advising on training scope, delivery approach, change management, and readiness planning
Align all learning services with global IT Learning & Development standards, governance frameworks, and firm technology priorities

Responsibilities

Learning Strategy & Adoption Consulting
- Partner with regional Knowledge Counsels, Heads of Departments, IT service owners, and business stakeholders to assess learning needs, identify adoption opportunities, and define persona-based enablement requirements
- Advise project teams on training scope, delivery approach, timelines, and resource needs; meet assigned milestones and budget expectations
- Translate business and technology priorities into actionable learning strategies that support readiness, adoption, and sustained proficiency
Content Development & Delivery
- Create and maintain learning content—courseware, digital modules, quick-reference materials, and documentation—optimized for instructor-led, virtual, blended, and self-paced delivery
- Develop multimedia learning content including short-form video, interactive digital experiences, and mobile-optimized. Leverage AI-assisted tools to accelerate content development and localization
- Deliver in-person, virtual, and consulting-based learning experiences (including Tech Hub sessions) that address individual, team, office, and project needs
- Coordinate training schedules, communications, session readiness, and delivery timelines across offices and stakeholder groups
GenAI & Emerging Technology Enablement
- Design and deliver GenAI learning programs covering Microsoft Copilot readiness, responsible use, practical workflow-based AI adoption, and approved legal and business use cases
- Develop reusable AI guidance resources—prompting frameworks, use-case libraries, and adoption playbooks—aligned with firm governance and Risk team standards
Data-Informed Improvement
- Analyze LMS and customer service management data, stakeholder feedback, and adoption metrics to recommend continuous learning improvements and monthly training opportunities. Apply learning ROI frameworks to connect training outcomes to measurable business value
- Surface adoption risks and learning gaps proactively; communicate operational and business risks to appropriate levels of IT and management
Readiness & Technology Support
- Validate technology readiness by testing new software packages and upgrades, providing learning-focused feedback to development and deployment teams
- Manage escalated learning-related service requests through research, resolution, and documentation in accordance with customer service standards
- Maintain current knowledge of adult learning theory, learning experience design (LXD), and digital content delivery trends including mobile-first design and social learning
- Adhere to IT and quality assurance practices; provide training and support outside normal business hours as needed
- Perform other duties and projects as assigned to meet firm goals and objectives
Business Relationship Management
- Build and maintain trusted partnerships with regional and global stakeholders, IT service owners, Knowledge Management, Risk, and business partners to advance technology learning and adoption priorities
- Engage stakeholders to understand role-based, practice group, and proficiency-level needs that shape persona-based and just-in-time learning solutions
- Communicate proactively, manage expectations, and translate business needs into practical enablement approaches that drive measurable adoption outcomes
- Partner with Technology, Risk, and Knowledge Management teams to align learning programs and GenAI enablement with governance standards and approved firm practices
- Attend user groups, stakeholder forums, and adoption meetings to gather feedback, surface emerging needs, and reinforce learning priorities

Qualifications, Experience and Personal Attributes

Education/Training/Certifications

Bachelor’s degree, professional qualification, or equivalent relevant work experience (required)
ATD, CPTD, TAP, TPMA, Prosci/ADKAR, or comparable learning and development or change management certification (preferred)

Professional Experience

Minimum 5 years of experience designing and delivering technology learning programs, including 2+ years designing digital or blended learning with AI or emerging technology components (required)
Experience in a legal or professional services environment (preferred)

Technical Skills

Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive) with the ability to leverage these tools for learning delivery and content management
Working knowledge of Microsoft Copilot and approved GenAI tools, including responsible use principles, prompting techniques, and practical application in legal and business workflows
Proficiency in legal technology applications: matter-centric document management (e.g., iManage), time recording, document comparison, workflow management, electronic signature, and PDF tools
Experience developing digital learning assets using authoring platforms such as Articulate, Captivate, or equivalent tools. Experience creating multimedia learning content including short-form video and interactive digital assets. Familiarity with AI-assisted content development tools
Ability to use learning management systems, customer service management platforms, and reporting tools to analyze learning activity, adoption trends, and training effectiveness
Proficiency delivering remote and hybrid learning via virtual platforms (Microsoft Teams, Webex, Zoom)
Familiarity with Windows 11, mobile devices, and related end-user technologies sufficient to support technology readiness and enablement
Awareness of WCAG accessibility standards for inclusive learning content design

Performance Traits

Strong communication skills, with the ability to engage users at all levels of the organization
Demonstrates creativity and innovation—willingness to experiment with new formats, modalities, and emerging technologies
Builds and sustains trusted relationships with stakeholders, IT teams, and firm personnel at all levels
Communicates clearly and professionally with strong written, verbal, presentation, and facilitation skills
Demonstrates excellent stakeholder service—responds with empathy, professionalism, and sound judgment
Works independently, exercises discretion, and manages multiple priorities with strong attention to detail in a fast-paced environment
Collaborates effectively in diverse teams; shares information openly and contributes to a positive team culture
Demonstrates adaptability, continuous learning orientation, and commitment to professional growth
Brings a user experience sensibility to learning design—thinking about the learner's journey the way a product designer thinks about the end user
Demonstrates strong storytelling ability translating complex technology concepts into relatable, compelling narratives that resonate with legal and business professionals
Experienced in change management methodologies and their application to technology adoption and learning programs
Provides guidance and informal mentoring to team members to support knowledge sharing and capability building
Maintains confidentiality and exercises discretion in all matters

This description is not exhaustive, and the Firm may modify it at any time at its sole discretion; nothing herein creates an employment contract or alters the at-will nature of employment.

We offer competitive compensation and comprehensive benefits, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan, back-up childcare and eldercare, generous paid time off (PTO), as well as opportunities for professional development and growth.

We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request an accommodation related to the application process or interview, please email [email protected]. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Mayer Brown works with select external search firms that have been vetted against our standards. Firms without a contract or agreement with Mayer Brown are not authorized to represent that they are working with the Firm, nor are they entitled to placement fees. Mayer Brown does not accept unsolicited CVs from external recruiters. Submission of an unsolicited CV to Mayer Brown or any of its Partners or employees will not establish any right of priority for the submitting agency.

#LI-HYBRID #LI-LG1

Original Job Description

Senior Specialist: IT Learning and Development

Location

US-NY-New York

Job ID

2026-5854

Location Type Hybrid

Category Business Services Support

Job Type Exempt

Overview

Responsibilities

Essential Functions:

Accountabilities:

Develop and delivery of blended learning programs—instructor-led, virtual, digital, and persona-based—that accelerate technology adoption and role-based productivity
Develop scalable enablement assets (microlearning, quick-reference guides, reusable courseware, digital modules) that support just-in-time delivery across proficiency levels and stakeholder groups
Design and maintain role-based learning tracks and progressive learning pathways that guide learners from foundational proficiency to advanced capability, tailored to persona, practice group, and proficiency level
Drive GenAI enablement by translating approved use cases, responsible prompting practices, and Microsoft Copilot capabilities into practical learning resources and adoption programs
Apply learner engagement strategies—including storytelling, gamification, and behavioral nudging to drive voluntary participation
Analyze LMS data, adoption metrics, service trends, and stakeholder feedback to identify learning gaps, recommend improvements, and demonstrate measurable impact
Conduct skills gap analyses to inform learning priorities and measure learning impact against business outcomes, not just completion rates
Serve as a strategic learning resource on firm initiatives and technology projects—advising on training scope, delivery approach, change management, and readiness planning
Align all learning services with global IT Learning & Development standards, governance frameworks, and firm technology priorities

Responsibilities

Learning Strategy & Adoption Consulting
- Partner with regional Knowledge Counsels, Heads of Departments, IT service owners, and business stakeholders to assess learning needs, identify adoption opportunities, and define persona-based enablement requirements
- Advise project teams on training scope, delivery approach, timelines, and resource needs; meet assigned milestones and budget expectations
- Translate business and technology priorities into actionable learning strategies that support readiness, adoption, and sustained proficiency
Content Development & Delivery
- Create and maintain learning content—courseware, digital modules, quick-reference materials, and documentation—optimized for instructor-led, virtual, blended, and self-paced delivery
- Develop multimedia learning content including short-form video, interactive digital experiences, and mobile-optimized. Leverage AI-assisted tools to accelerate content development and localization
- Deliver in-person, virtual, and consulting-based learning experiences (including Tech Hub sessions) that address individual, team, office, and project needs
- Coordinate training schedules, communications, session readiness, and delivery timelines across offices and stakeholder groups
GenAI & Emerging Technology Enablement
- Design and deliver GenAI learning programs covering Microsoft Copilot readiness, responsible use, practical workflow-based AI adoption, and approved legal and business use cases
- Develop reusable AI guidance resources—prompting frameworks, use-case libraries, and adoption playbooks—aligned with firm governance and Risk team standards
Data-Informed Improvement
- Analyze LMS and customer service management data, stakeholder feedback, and adoption metrics to recommend continuous learning improvements and monthly training opportunities. Apply learning ROI frameworks to connect training outcomes to measurable business value
- Surface adoption risks and learning gaps proactively; communicate operational and business risks to appropriate levels of IT and management
Readiness & Technology Support
- Validate technology readiness by testing new software packages and upgrades, providing learning-focused feedback to development and deployment teams
- Manage escalated learning-related service requests through research, resolution, and documentation in accordance with customer service standards
- Maintain current knowledge of adult learning theory, learning experience design (LXD), and digital content delivery trends including mobile-first design and social learning
- Adhere to IT and quality assurance practices; provide training and support outside normal business hours as needed
- Perform other duties and projects as assigned to meet firm goals and objectives
Business Relationship Management
- Build and maintain trusted partnerships with regional and global stakeholders, IT service owners, Knowledge Management, Risk, and business partners to advance technology learning and adoption priorities
- Engage stakeholders to understand role-based, practice group, and proficiency-level needs that shape persona-based and just-in-time learning solutions
- Communicate proactively, manage expectations, and translate business needs into practical enablement approaches that drive measurable adoption outcomes
- Partner with Technology, Risk, and Knowledge Management teams to align learning programs and GenAI enablement with governance standards and approved firm practices
- Attend user groups, stakeholder forums, and adoption meetings to gather feedback, surface emerging needs, and reinforce learning priorities

Qualifications, Experience and Personal Attributes

Education/Training/Certifications

Bachelor’s degree, professional qualification, or equivalent relevant work experience (required)
ATD, CPTD, TAP, TPMA, Prosci/ADKAR, or comparable learning and development or change management certification (preferred)

Professional Experience

Minimum 5 years of experience designing and delivering technology learning programs, including 2+ years designing digital or blended learning with AI or emerging technology components (required)
Experience in a legal or professional services environment (preferred)

Technical Skills

Advanced proficiency in Microsoft 365 (Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive) with the ability to leverage these tools for learning delivery and content management
Working knowledge of Microsoft Copilot and approved GenAI tools, including responsible use principles, prompting techniques, and practical application in legal and business workflows
Proficiency in legal technology applications: matter-centric document management (e.g., iManage), time recording, document comparison, workflow management, electronic signature, and PDF tools
Experience developing digital learning assets using authoring platforms such as Articulate, Captivate, or equivalent tools. Experience creating multimedia learning content including short-form video and interactive digital assets. Familiarity with AI-assisted content development tools
Ability to use learning management systems, customer service management platforms, and reporting tools to analyze learning activity, adoption trends, and training effectiveness
Proficiency delivering remote and hybrid learning via virtual platforms (Microsoft Teams, Webex, Zoom)
Familiarity with Windows 11, mobile devices, and related end-user technologies sufficient to support technology readiness and enablement
Awareness of WCAG accessibility standards for inclusive learning content design

Performance Traits

Strong communication skills, with the ability to engage users at all levels of the organization
Demonstrates creativity and innovation—willingness to experiment with new formats, modalities, and emerging technologies
Builds and sustains trusted relationships with stakeholders, IT teams, and firm personnel at all levels
Communicates clearly and professionally with strong written, verbal, presentation, and facilitation skills
Demonstrates excellent stakeholder service—responds with empathy, professionalism, and sound judgment
Works independently, exercises discretion, and manages multiple priorities with strong attention to detail in a fast-paced environment
Collaborates effectively in diverse teams; shares information openly and contributes to a positive team culture
Demonstrates adaptability, continuous learning orientation, and commitment to professional growth
Brings a user experience sensibility to learning design—thinking about the learner's journey the way a product designer thinks about the end user
Demonstrates strong storytelling ability translating complex technology concepts into relatable, compelling narratives that resonate with legal and business professionals
Experienced in change management methodologies and their application to technology adoption and learning programs
Provides guidance and informal mentoring to team members to support knowledge sharing and capability building
Maintains confidentiality and exercises discretion in all matters

This description is not exhaustive, and the Firm may modify it at any time at its sole discretion; nothing herein creates an employment contract or alters the at-will nature of employment.

We are committed to providing equal opportunity and reasonable accommodations to applicants and employees with disabilities and disabled veterans. To request an accommodation related to the application process or interview, please email uslateralrecruiting@mayerbrown.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

#LI-HYBRID #LI-LG1

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Senior Specialist: IT Learning and Development

Edtech.com's Summary

Senior Specialist: IT Learning and Development Full Description

Senior Specialist: IT Learning and Development

Sr Learning Solutions Developer

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