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United Airlines

Senior Staff Representative – Instructional Design

🇺🇸 Hybrid - Chicago, IL

🕑 Full-Time

💰 $82K - $107K

💻 Instructional Design

🗓️ December 18th, 2025

Kirkpatrick Storyline

Edtech.com's Summary

United Airlines is hiring a Senior Staff Representative – Instructional Design. The role involves designing and developing learning interventions, including eLearning and instructor-led courses, using Instructional Systems Design methodology to effectively train employees across a diverse workforce. The position requires collaboration with subject matter experts, facilitation of train-the-trainer classes, and measurement of training effectiveness to ensure program consistency and compliance.

Highlights
  • Design and develop eLearning, instructor-led, blended, and virtual training materials.
  • Facilitate sessions with subject matter experts and conduct train-the-trainer classes.
  • Lead design efforts independently or within teams as needed.
  • Measure and report training effectiveness using evaluation instruments and data analysis.
  • Require proficiency with Articulate 360 (Rise and Storyline) and Learning Management Systems.
  • Minimum 3 years of experience in Instructional Design or Corporate Learning & Development.
  • Preferred experience includes leadership development program design and certification like ATD or CPTD.
  • Base salary ranges from $81,795 to $106,602 with bonus and long-term incentive eligibility.
  • Up to 30% travel may be required.
  • Must be authorized to work in the U.S. without sponsorship and have reliable attendance.

Senior Staff Representative – Instructional Design Full Description

Senior Staff Representative – Instructional Design (Hybrid)

Chicago, Illinois, United States

Corporate
Human Resources and Labor Relations
Job Type
Full-Time

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description
Minimum qualifications: 
  • 3+ years of relevant experience in Instructional Design or Corporate Learning & Development.  
  • Up to 30% travel as needed 
  • Instructional Design  
  • Learning and Development  
  • Creative Thinking
  • Needs Analysis  
  • Learning Management Systems  
  • Articulate 360 (Rise and Storyline) 
  • Must be legally authorized to work in the United States for any employer without sponsorship 
  • Successful completion of interview required to meet job qualification 
  • Reliable, punctual attendance is a crucial function of the position 
Preferred qualifications: 
  • Experience designing leadership development programs in a large, complex organization 
  • Familiarity with airline industry or operational training 
  • Certification in instructional design or training (e.g., ATD, CPTD, Kirkpatrick, etc.) 
  • Video scripting and production experience 
  • Strong data analysis skills to support learning measurement and reporting 
  • Comfort working in a fast-paced, highly collaborative environment 
  • Knowledge of Cornerstone 
  • Ability to learn and use other learning management systems  

Qualifications
About the job: 
The Senior Staff Representative, Instructional Designer position is responsible for designing and developing learning interventions, including instructor-led and eLearning courses using Instructional Systems Design (ISD) Methodology. Manages the design of training resources needed to effectively train employees within a diverse footprint (brick and mortar, remote, and contract employees) of the organization. 

Core accountabilities / key responsibilities: 
  • Develop eLearning, instructor led, blended learning and virtual training materials, including facilitator support guides, end user guides, and other learning activities as needed for assigned training projects.   
  • Facilitate sessions with subject matter experts to ensure the accuracy of course content and train-the-trainer classes with facilitators. Consult with stakeholders to support client needs. 
  • Fosters teamwork within the team and with other co-workers! Work independently and on teams with other designers and facilitators to design training materials, acting in the role of lead designer, when needed 
  • Use evaluation instruments and formal processes to measure and report training effectiveness. Utilize data to implement design strategies to increase effectiveness.  
  • Ensure consistency and compliance in training programs  
  • Practice core4 values in all operational processes and procedures  
  • Maintain currency in existing and new ISD skills, technologies and learning modalities. Delivers results and meets timelines. Think creatively in design and problem solving. 

The base pay range for this role is $81,795.00 to $106,602.00.
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards.

You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges.

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.