George Washington University
Senior Student Services Specialist
Edtech.com's Summary
- Provide backup support during high volume periods and manage escalations in student financial and registration services.
- Collaborate with offices of Student Accounts, Financial Aid, and Registration to resolve student issues and perform system transactions.
- Serve as a resource and mentor to Specialists, delivering training and guiding through challenging scenarios.
- Identify organizational shortfalls and develop solutions while tracking systemic trends and misarticulations.
- Minimum requirement: Bachelor’s degree plus 2 years relevant experience, or a Master’s degree or higher in a related field.
- Preferred qualifications include background in Registrar, Student Accounts, Financial Aid, strong customer service skills, critical thinking, and commitment to diversity and inclusion.
- Expected to work Monday through Friday, 40 hours per week, with availability for weekend and evening shifts as needed.
- Required to work on-campus, with successful background check including criminal history and education verification.
- Compensation range: $47,073.26 to $77,725.62 annually.
- Supports the Office of Enrollment and Student Success, which covers admissions, career services, financial aid, and student services.
Senior Student Services Specialist Full Description
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| Job Description Summary: | The Office of Enrollment and Student Success (ESS) is a mission-driven organization providing a cohesive experience throughout all phases of the student lifecycle, from the admissions and enrollment process through graduation and beyond, by supporting a connected, comprehensive, and student-centered approach to the student experience. ESS includes the offices of undergraduate admissions, graduate enrollment, career services, student financial assistance, student success, and student services, systems, and analytics. ESS is committed to a student-first mentality, utilizing a data-driven approach to continuous assessment and improvement across the organization. Student Financial and Registration Services (SFRS) is an integrated student services organization designed to assist students, parents, and the GW community in person and via email and phone with navigating administrative processes related to financial aid, billing, and registration. Our team members are cross-trained in these three areas to ensure a seamless service experience and resolve inquiries at the first point of contact whenever possible. The Student Services Hub (SSH), our in-person service center, is located in the University Student Center. The Senior Student Services Specialist provides specialized customer service in the areas of Student Accounts (SAO), Financial Aid (OSFA), and Registration (OTR). The Senior Student Services Specialist provides support to Specialists by delivering individualized consultation and escalation services and owns open issues from first escalation to resolution. Duties include:
Performs other duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. |
|---|---|
| Minimum Qualifications: | Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience. |
| Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: | |
| Preferred Qualifications: |
|
| Hiring Range | $47,073.26 - $77,725.62 |
| GW Staff Approach to Pay |
GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.
| Campus Location: | Foggy Bottom, Washington, D.C. |
|---|---|
| College/School/Department: | Enrollment Management |
| Family | Enrollment Services |
| Sub-Family | Generalists |
| Stream | Individual Contributor |
| Level | Level 2 |
| Full-Time/Part-Time: | Full-Time |
| Hours Per Week: | 40 |
| Work Schedule: | Monday - Friday, 8:30 a.m. - 5:00 p.m. |
| Will this job require the employee to work on site? | Yes |
| Employee Onsite Status | On-campus (in person) |
| Telework: | No |
| Required Background Check: | Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search |
| Special Instructions to Applicants: | Employer will not sponsor for employment Visa status |
| Internal Applicants Only? | No |
| Posting Number: | S014156 |
| Job Open Date: | 04/29/2026 |
| Job Close Date: | |
| If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until: | |
| Background Screening | Successful Completion of a Background Screening will be required as a condition of hire. |
| EEO Statement: | The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law. |
Required fields are indicated with an asterisk (*).
- *
Are you currently employed with The George Washington University?
- No
- Yes
* For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder, employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)
- Yes, IEP complete
- No, still in IEP
- N/a - not a current GW employee
- *
What is your salary range expectation?
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- Resume
- Cover Letter
Optional Documents
Human Resource
Management & Development
Washington, DC 20006
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