Senior Student Success Coach

Edtech.com's Summary

The George Washington University is hiring a Senior Student Success Coach. This role involves providing academic and career coaching to graduate students, developing and delivering skill-building programs, and collaborating with faculty and university offices to support students throughout their academic journey and post-graduate success.

Highlights

Provide academic coaching and concierge-level student services for a caseload of graduate students from matriculation through graduation.
Manage administrative processes to improve student retention and completion, including onboarding, registration, academic standing interventions, exam support, and graduation clearance.
Support career development by coaching students and alumni on goal-setting, job search, networking, interviewing, and salary negotiation.
Design, deliver, and assess professional development programs both online and in person.
Coordinate graduate student activities and major events such as New Student Orientation, Preview Day, and Commencement.
Serve as a staff advisor to student organizations and provide student engagement opportunities.
Required qualifications: Bachelor’s degree with 2 years of relevant experience or a Master’s degree in a related field by start date; equivalent education and experience considered.
Preferred skills include career coaching, academic advising with graduate students, interpersonal and communication skills, program design and delivery, and cross-department collaboration.
Proficiency with software tools such as Handshake, Salesforce, Banner, and Tableau is preferred.
Hiring range: $47,073.26 to $77,725.62/year; position requires successful background screening and holds a hybrid work schedule.

Senior Student Success Coach Full Description

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Employer will not sponsor for employment Visa status

Posting Details

I. JOB OVERVIEW

Job Description Summary:	The Graduate School of Education and Human Development (GSEHD) at the George Washington University in Washington, DC is dedicated to the mission of leading innovation through learning. Our students emerge from our programs enriched in theory and practice and become agents of change in education, counseling, and organizational leadership. The Office of Student Life supports GSEHD’s mission by proactively developing relationships with prospective applicants and students, and helping them navigate their academic journey from admissions through graduation and post-graduate planning. The Office of Student Life (OSL) seeks a student-centered Senior Student Success Coach to coach graduate students in career development, offer academic advising, and student services support. They will empower students to identify, pursue and achieve their professional goals through supportive individual coaching and group processes; develop and deliver skill-building programs (face-to-face and online) including orientation, professional development workshops, and job search seminars. They will evaluate effectiveness of the skill-building programs and strategize with their OSL colleagues and the Assistant Dean of Student Life to continually improve programs. They will collaborate closely with the OSL team, GSEHD faculty, and university administrative offices to support students’ degree progress and post-graduate success. Academic Coaching Provides on-going concierge-level student services and academic coaching to support an assigned caseload of graduate students from the point of matriculation through graduation. Works with Associate and Assistant Dean of Student Life to manage enrollment records and increase retention and completion rates by managing administrative processes related to student progress including, but not limited to new student on-boarding, registration assistance, academic standing intervention, comprehensive exam support, and graduation clearance. Maintains knowledge of current School and University policies and is able to communicate them effectively to faculty, staff, and students and apply them appropriately to specific situations. Assists with the collection and reporting of statistics and data on an ongoing basis and for various annual reports. In consultation with the Assistant Dean crafts learning objectives and assesses office professional development programs and services Career Coaching Supports the career development of a caseload of graduate students and alumni by coaching them through goal-setting, career strategy, job search strategy, networking, application materials, interviewing, salary negotiation for internships and employment. Manage professional development programs including the design, delivery (online and in person), and assessment. Interfaces with employers looking to hire GSEHD students and alumni and connects them with the appropriate GSEHD stakeholders and campus resources. Student Engagement Works closely with colleagues and offices across the University to coordinate graduate student activities and major events, including New Student Orientation, Preview Day, and Commencement. As a member of the Office of Student Life, works with the leadership and student organizations to provide engagement opportunities for students. Serves staff advisor for student organizations. Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. This is a hybrid position with some days on-campus and some days remote.
Minimum Qualifications:	Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications:
Preferred Qualifications:	Master’s Degree in Higher Education Administration, Counseling, Human Resources, Organizational Development, Education, or related field highly desirable but not required. Career coaching/counseling experience, preferably with graduate students. Academic advising experience, preferably with graduate students. Effective interpersonal skills, including verbal and written communication, training abilities, and public speaking both in person and online. Ability to design, plan, deliver, and evaluate programs, workshops, seminars/webinars. Demonstrated success in teamwork and in building cross-functional and interdepartmental relationships and successfully collaborating across roles and departments. Experience analyzing university policy, explaining it to stakeholders, and applying it to specific situations. Proficiency in Handshake, Salesforce, Banner, and Tableau
Hiring Range	$47,073.26 - $77,725.62
GW Staff Approach to Pay	How is pay for new employees determined at GW?

Healthcare Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.

II. JOB DETAILS

Campus Location:	Foggy Bottom, Washington, D.C.
College/School/Department:	Graduate School of Education & Human Development (GSEHD)
Family	Student Affairs
Sub-Family	Academic Advising
Stream	Individual Contributor
Level	Level 2
Full-Time/Part-Time:	Full-Time
Hours Per Week:	40
Work Schedule:	Monday through Friday 8:30AM - 5:30PM
Will this job require the employee to work on site?	Yes
Employee Onsite Status	Hybrid
Telework:	Yes
Required Background Check:	Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants:	Employer will not sponsor for employment Visa status
Internal Applicants Only?	No
Posting Number:	S014315
Job Open Date:	07/09/2026
Job Close Date:	07/14/2026
If temporary, grant funded, Sponsored Project funded or limited term appointment, position funded until:
Background Screening	Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement:	The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

* Do you currently work at GW?
- yes
- no
* For current GW employees, have you completed your Introductory Employment Period (IEP)? (As a reminder, employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.)
- Yes, IEP complete
- No, still in IEP
- N/a - not a current GW employee
* What is your expected salary range?
(Open Ended Question)

Documents needed to Apply

Required Documents

Resume

Optional Documents

Cover Letter

Human Resource
Management & Development

2013 H Street, NW, 3rd Floor
Washington, DC 20006

Phone: 202-994-8500
Fax: 202-994-9680
Email: [email protected]
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Original Job Description