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University of North Carolina at Chapel Hill
Senior Student Success Specialist for Heels Hub
CRM
FERPA
Edtech.com's Summary
UNC Chapel Hill is hiring a Senior Student Success Specialist for Heels Hub, a OneStop student services unit within Enrollment Management. The specialist delivers student-centered service across in-person and digital channels, handling service ticket review, routing, and resolution alongside financial aid counseling throughout the student lifecycle. The role also provides functional supervision and training for student workers supporting Heels Hub.
Highlights
- Delivers seamless, student-centered service through in-person and digital channels
- Provides student-centric counseling across the student lifecycle
- Supervises and trains student workers supporting Heels Hub operations
- Maintains compliance with federal and University policies on student records
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