Edtech.com's Summary

Relias is hiring a Senior Technical Program Manager. This role involves the successful planning, execution, and delivery of complex technical initiatives. The manager is responsible for transforming product plans into technology requirements and aligning them to various workstreams. This position requires active engagement throughout the entire program lifecycle, ensuring technical solutions meet business outcomes.

Highlights

Main responsibilities: Lifecycle management of cross-functional product initiatives and risk mitigation.
Required software or technical skills: 7+ years in software development or architecture, technical program management experience, and experience in SaaS product organizations.
Compensation details are not specified.
Essential qualifications include a Bachelor's degree in a relevant field and experience with project and change management.
Benefits include an outstanding health and wellness package with a 401k match and flexible PTO.
Opportunities for professional development and career advancement.
Experience with cloud services, modern front-end frameworks, and integration technologies is beneficial.
A flexible work environment with options to work from home or come to the office as needed.

Senior Technical Program Manager (Sr. TPM) Full Description

Senior Technical Program Manager (Sr. TPM)

Are you looking for a high energy, strategic, and fast-paced position as a Senior Technical Program Manager (Sr. TPM)? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
- 20%+ annual employee promotion and transfer rate
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees

The Senior Technical Program Manager (TPM) is responsible for ensuring the successful planning, execution, and delivery of complex technical initiatives. This position requires a strong technical background, a deep understanding of system architecture, and the ability to effectively collaborate across functions to achieve impactful outcomes. The TPM transforms product plans into technology requirements for services, determining which resources will be required to deliver initiatives on the product roadmap and then aligning those to various workstreams in the program. The TPM is accountable for program management throughout the entire lifecycle, including analysis, design, development, testing, implementation, and post-implementation phases. The TPM is accountable for on-time delivery of milestones, identifying and mitigating risk, adherence to service architecture requirements, quality, and ultimately ensuring that the overall technical solution achieves the intended business outcomes.

WHAT YOU’LL BE DOING:

Managing the lifecycle of complex cross-functional product initiatives. Unblocking teams and increase the speed of delivery. Negotiating resources and priorities and escalate effectively.
Coordinating program execution across impacted cross-functional federated teams (Data & Analytics, UX/UI, DevSecOps, Architecture / Infrastructure) and ensuring that everyone is aligned towards common objectives resulting in ongoing alignment of milestones, deliverables, and dependencies so that issues are found early and solved, reducing risk to delivery dates
Confirming alignment of project goals with business objectives; establish communication cadence with stakeholders to secure necessary resources and support
Partnering closely with tech leads to bridge the business needs with the technical challenges to help balance time-to-market with quality, reliability, security, and scalability
Establishing overarching program-level governance to ensure alignment across projects and promote effective coordination; including success metrics, technical standards, defining authority levels, and establishing communication channels among project teams
Proactively identifying potential technical and operational risks, develop mitigation strategies
Communicating ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. Fostering a constructive dialogue, harmonize discordant views, and leading the resolution of contentious issues (build consensus). Partnering successfully with customers, Product owners, other stakeholders, and engineering teams.
Other duties as assigned

YOU’VE GOT WHAT IT TAKES IF YOU HAVE/ARE:

• 7+ years of software development or architecture experience

• 7+ years of experience in a software defined infrastructure (SDi, SDDC, SDE) environment, preferably architecting IaaS, SaaS, PaaS offerings

• 5+ years of technical program management experience working directly with software engineering teams

• Bachelor’s degree in computer science, computer engineering, or a related technical or business field

• Experience in a similar role in a SaaS Product organization

• Project Management - Ability to plan, execute, and oversee projects to achieve specific goals within set constraints such as time, cost, and scope

• Business Process Improvement - Ability to analyze, design, and optimize business processes to enhance efficiency, effectiveness, and value creation

• Change Management - ability to analyze, design, and optimize business processes to enhance efficiency, effectiveness, and value creation

• Systemic Thinking - ability to understand and analyze the interconnectedness and interdependencies within a whole system, recognizing how individual components and their interactions impact the entire system

• Communication - skills and abilities necessary to effectively convey and exchange information, ideas, and feelings between individuals or groups using various verbal and non-verbal methods to deliver messages clearly, accurately, and appropriately, while also actively listening and understanding the messages received.

IT WOULD BE IDEAL IF YOU HAVE/ARE:

• Broad knowledge of build, integration, deployment, and provisioning of cloud services; primarily MS Azure and Google Cloud

• Advanced understanding of SaaS applications and cloud-native architectures

• Experience with Modern front-end frameworks, responsive web designs, C#, Java, Structured and Unstructured databases, Datawarehouse, and large-scale analytics.

• Expertise in multiple version control systems (Git, GitHub, Bitbucket, etc.) and Cloud Foundry development

• Experience with configuration management systems (Chef, Puppet, BOSH)

• Experience with APIs, Service bus, and other integration technologies

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

Company: Relias LLC

Country: United States of America

State/Region: North Carolina

City: Morrisville

Postal Code: 27560

Job ID: 280201

Date: May 27, 2025

Location: Morrisville, NC, US, 27560

Original Job Description

Senior Technical Program Manager (Sr. TPM)

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
- 20%+ annual employee promotion and transfer rate
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees

WHAT YOU’LL BE DOING:

Managing the lifecycle of complex cross-functional product initiatives. Unblocking teams and increase the speed of delivery. Negotiating resources and priorities and escalate effectively.
Coordinating program execution across impacted cross-functional federated teams (Data & Analytics, UX/UI, DevSecOps, Architecture / Infrastructure) and ensuring that everyone is aligned towards common objectives resulting in ongoing alignment of milestones, deliverables, and dependencies so that issues are found early and solved, reducing risk to delivery dates
Confirming alignment of project goals with business objectives; establish communication cadence with stakeholders to secure necessary resources and support
Partnering closely with tech leads to bridge the business needs with the technical challenges to help balance time-to-market with quality, reliability, security, and scalability
Establishing overarching program-level governance to ensure alignment across projects and promote effective coordination; including success metrics, technical standards, defining authority levels, and establishing communication channels among project teams
Proactively identifying potential technical and operational risks, develop mitigation strategies
Communicating ideas effectively, verbally and in writing, to a wide range of audiences including Directors and VPs. Fostering a constructive dialogue, harmonize discordant views, and leading the resolution of contentious issues (build consensus). Partnering successfully with customers, Product owners, other stakeholders, and engineering teams.
Other duties as assigned