Gallagher
Senior Technical Training Specialist
🇺🇸 Remote - US
🕑 Full-Time
💰 $58K - $112K
💻 Learning & Development
🗓️ December 15th, 2025
Edtech.com's Summary
Gallagher Benefit Services is hiring a Senior Technical Training Specialist. This role designs, delivers, and evaluates training programs focused on Microsoft SharePoint to empower end-users. The specialist develops user-friendly materials and communication strategies to improve adoption and productivity within the organization.
Highlights
- Design and deliver training courses/materials on Microsoft SharePoint operation, maintenance, and troubleshooting.
- Create diverse training documentation using multiple delivery formats such as virtual classes and e-learning.
- Develop and implement communication plans informing users about updates, best practices, and new features.
- Collaborate with developers and business analysts to validate business requirements and conduct system tests.
- Require advanced proficiency in Microsoft Office and strong presentation skills.
- Bachelor’s degree in business, IT, or related field plus 5+ years of relevant experience including project support.
- Preferred experience in insurance or financial services and formal project management training or certification.
- Compensation ranges from $57,500 to $112,000, with a comprehensive benefits package including medical, dental, vision, 401(k), and paid parental leave.
- Focus on driving user engagement, productivity, and adoption of SharePoint across diverse business units.
- Committed to customer service excellence and demonstrated ability to manage shifting priorities and solve problems effectively.
Senior Technical Training Specialist Full Description
Sr Technical Training Specialist
- Rolling Meadows, Illinois
- Information Technology
- 44453
- $57,500 - $112,000
- Fully Remote Worker
Introduction
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
The Senior Technical Training Specialist (Microsoft SharePoint) plays a pivotal role in empowering business end-users to effectively utilize Microsoft SharePoint. This position focuses on designing, delivering, and evaluating comprehensive training to diverse end-user groups, ensuring they gain the knowledge and skills required for successful adoption of the system.
The role involves creating engaging user-friendly technical training materials, including guides, tutorials, and e-learning modules, to support a variety of learning styles and technical proficiencies. The Senior Technical Training Specialist also develops and executes communication strategies to keep end-users informed about updates, best practices, and new features, fostering a culture of continuous learning and collaboration. This position is instrumental in driving user engagement, enhancing productivity, and optimizing the overall value of this critical application within the organization.
How you'll make an impact
At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.
Overview
The Senior Technical Training Specialist (Microsoft SharePoint) plays a pivotal role in empowering business end-users to effectively utilize Microsoft SharePoint. This position focuses on designing, delivering, and evaluating comprehensive training to diverse end-user groups, ensuring they gain the knowledge and skills required for successful adoption of the system.
The role involves creating engaging user-friendly technical training materials, including guides, tutorials, and e-learning modules, to support a variety of learning styles and technical proficiencies. The Senior Technical Training Specialist also develops and executes communication strategies to keep end-users informed about updates, best practices, and new features, fostering a culture of continuous learning and collaboration. This position is instrumental in driving user engagement, enhancing productivity, and optimizing the overall value of this critical application within the organization.
How you'll make an impact
- Develops, updates, and delivers training courses/materials focused on the operation, maintenance and troubleshooting of off-the-shelf and customized end user system application
- Applies foundational knowledge of IT software and systems to design curriculum/content (tests, visual aids, etc.), select appropriate delivery mechanisms (i.e., virtual class, webcast, e-learning, etc.), and conduct training
- Develops training documentation, using a variety of delivery mediums
- Prepares, delivers and monitors status reports for evaluating training and adoption progress
- Develops and executes communication strategies to keep new and existing end-users informed about updates, best practices, and new releases
- Designs training curricula and content to support training and ongoing learning/troubleshooting
- Works closely with developers and business analysts and as appropriate, gathers, and assists with validating business requirements and conduct system tests
About You
- Bachelor’s degree in business, Information Technology, or related field
- 5+ years of related experience required including project support
- Exceptional verbal and written communication skills
- Advanced level proficiency with Microsoft Office
- Superior presentation skills
- Experience in insurance or financial services preferred
- Formal project management training or certification preferred
- Commitment to customer service excellence and alignment with Dominant priorities
- Detail-oriented with proven ability to influence adoption
- Strong problem-solving skills
- Demonstrated ability to prioritize, manage shifting priorities, and take direction as needed
#LI-DK3
#LI-Remote
Compensation and benefits
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
Other benefits include:
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
- And more...
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.
Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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