NantHealth
Senior Training & Documentation Professional
SaaS
Vyond
Edtech.com's Summary
NantHealth is hiring a Senior Training and Documentation Professional. The role involves designing and delivering training programs, creating customer-facing documentation, and leveraging digital adoption platforms like Pendo to support healthcare SaaS products. The professional will collaborate across teams to enhance user adoption, compliance, and onboarding efficiency within a regulated healthcare environment.
Highlights
- Design and deliver scalable e-learning and virtual instructor-led training programs.
- Develop role-based learning paths for providers, payers, and internal stakeholders.
- Create and maintain compliant documentation including user guides and knowledge base articles.
- Utilize Pendo for in-app guides, analytics, and user engagement strategies.
- Collaborate with Product, Customer Success, Support, and Implementation teams to identify training and documentation needs.
- Bachelor’s degree or equivalent experience in Education, Communications, Healthcare Administration, or related field required.
- 3-7+ years of experience in training, instructional design, or technical writing within Healthcare SaaS.
- Proficiency with e-learning tools (e.g., ISpring, Vyond), documentation platforms (e.g., DITA), and knowledge management systems (e.g., Confluence, SharePoint).
- Strong understanding of healthcare workflows and regulated environments.
- Salary range of $90,000 - $126,000 base plus bonus potential, with comprehensive benefits including 401(k) and wellness programs.
Senior Training & Documentation Professional Full Description
Senior Training & Documentation Professional | Remote | NantHealth
Req #129
Virtual•
Dallas, TX, USA
Job Description
Are you ready to link your passion with a purpose? At NantHealth, we build technology that simplifies healthcare. We manage the data and decisions that help the healthcare industry deliver better patient care. NantHealth’s products target specific pain points that inhibit healthcare from reaching its full potential. Our payer-provider collaboration solutions increase operational efficiency, unlock savings, and enhance communications. Our treatment plan validation capabilities help payers better manage costs for oncology and autoimmune conditions. We’re seeking innovative thinkers who love doing meaningful work. If you’re looking to bring your skills and expertise to a growing technology company, it’s time for you to join us!
To ensure we can provide the best in healthcare tech, we focus on building the best team. Through holding true to our core values – clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach – we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish.
NantHealth is adding a Senior Training and Documentation Professional to our Account Management team. In this role, you have the opportunity to directly impact our customers' experience. You're responsible for developing and delivering high-impact training programs and maintaining comprehensive customer-facing documentation to support healthcare SaaS products. This role ensures that customers, partners, and internal teams can effectively adopt and utilize solutions within a complex, regulated environment. The ideal candidate combines instructional design expertise, technical writing skills, and hands-on experience with digital adoption platforms like Pendo to drive user engagement and product success.
This is a remote role and offers the opportunity to work remotely within the United States, with preference given to those flexible to work traditional eastern standard time hours.
Responsibilities are varied and include, but are not limited to:
Training Development & Delivery
- Design and deliver scalable training programs, including e-learning, virtual instructor-led training (VILT), and live sessions
- Develop role-based learning paths for providers, payers, and internal stakeholders
- Partner with SMEs across Product, Clinical, and Operations teams to translate complex healthcare workflows into effective training
- Evaluate training effectiveness using learner feedback, adoption metrics, and performance data
- Assign and manage annual compliance training and associated reporting
Documentation & Knowledge Management
- Create and maintain clear, compliant documentation including user guides, workflow documentation, knowledge base articles, and release notes
- Ensure all content aligns with healthcare regulatory standards (e.g., HIPAA considerations, audit readiness, and quality frameworks)
- Manage content lifecycle, including version control and updates aligned with product releases
- Organize and optimize content within knowledge management systems (e.g., Confluence, SharePoint)
Digital Adoption & In-App Guidance (Pendo)
- Leverage Pendo to design and deploy in-app guides, tooltips, and walkthroughs that drive user adoption
- Analyze user behavior, feature usage, and engagement metrics to identify training gaps and opportunities
- Partner with Product and Customer Success to optimize onboarding experiences using in-app messaging and guidance
- Continuously refine digital adoption strategies based on data insights and user feedback
Cross-Functional Collaboration
- Collaborate with Product, Customer Success, Support, and Implementation teams to identify training and documentation needs
- Support customer onboarding and enablement initiatives to reduce time-to-value
- Contribute to change management efforts by developing training and communication plans for new features and releases
Success in this role is measured by:
- Increased product adoption and feature utilization
- Reduction in support tickets and call volume through improved training and documentation
- Improved onboarding efficiency and time-to-value for customers
- Training satisfaction scores (CSAT) and knowledge retention
- Engagement with in-app guidance and knowledge base content
Education & Experience Requirements:
- Bachelor’s degree in Education, Communications, Healthcare Administration, or related field (or equivalent experience)
- 3–7+ years of experience in training, instructional design, technical writing, or documentation within a Healthcare SaaS environment
- Hands-on experience with Pendo (in-app guides, analytics, segmentation)
- Strong understanding of healthcare workflows (payer, provider, or clinical systems preferred)
- Experience working in regulated environments with attention to compliance and quality standards
Required Knowledge, Skills, and Abilities:
- Proficiency with e-learning tools (e.g., ISpring, Vyond ) and documentation platforms (e.g., DITA)
- Exceptional written and verbal communication skills
- Instructional design and adult learning principles
- Technical writing and content strategy
- Digital adoption and product analytics (Pendo)
- Healthcare domain knowledge (payer/provider workflows, interoperability concepts)
- Stakeholder collaboration and cross-functional alignment
- Data-driven decision making (training metrics, adoption rates, CSAT/NPS)
The salary range for applicable US-based applicants to this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location.
- $90,000 - $126,000 base salary plus bonus potential.
We value each of our employee’s total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to our online learning platform, we understand that our company succeeds when our employees succeed as individuals.
Additional notable benefits include:
- Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
- Growth and Development opportunities
- 401(k), including a 3% company match
- Paid Holidays
- Paid Parental Leave, including a flexible return-to-work program
- Employee Assistance Program
- Discounts on popular cell phone plan providers
- Life & Disability Insurance
- Travel Assistance
- Education Assistance Program
- And much more!
NantHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Details
Job Family
Customer Support and Services - Customer Training
Job Function
Professional
Pay Type
Salary
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