Edtech.com's Summary

Relias is hiring a Senior UX Designer - Experience Management who will lead the design and optimization of user experiences for the Experience Management (XM) platform. The role involves collaborating with product management and engineering teams from initial research through implementation to create intuitive workflows and data-driven insights that enhance user engagement and satisfaction.

Highlights

Lead design of the Experience Management platform including wireframes, prototypes, and high-fidelity designs.
Conduct strategic user research using qualitative and quantitative methods to validate and improve design decisions.
Ensure all designs meet WCAG accessibility standards and healthcare compliance requirements.
Collaborate closely with product managers, business stakeholders, and technology teams to align on UX vision and deliverables.
7+ years of UX design experience with a portfolio showcasing complex projects.
Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, and Miro.
Experience designing seamless end-to-end interaction flows across multiple devices and contexts.
Strong understanding of user-centered design principles, data-driven decision making, and accessibility advocacy.
Ideal candidates have experience with Agile/Scrum processes, complex SaaS products, especially in healthcare, and familiarity with HTML and CSS.
Experience designing AI-powered product features like content summarization and conversational interfaces is a plus.

Senior UX Designer - Experience Management Full Description

Senior UX Designer - Experience Management

Are you looking for a high energy, strategic, and fast-paced position as a Senior UX Designer - Experience Management? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000+ health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000+ online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees

SUMMARY:
We are seeking a Senior UX Designer to collaborate with product management, and engineering from initial research and product definition through concepting, detailed design, prototyping, user testing, and implementation. This role will specialize in designing and optimizing user experiences for Relias’ Experience Management (XM) platform, ensuring seamless integration, intuitive workflows, and data-driven insights that enhance engagement and satisfaction.

WHAT YOU’LL BE DOING:

Working closely with product managers, business stakeholders, and technology teams to develop a shared vision and lead a process to define and design experiences within XM, including wireframes, prototypes, and high-fidelity designs, that deliver on shared objectives.
Designing and refining user experiences for the Experience Management platform, including survey workflows, analytics dashboards, and integration touchpoints, ensuring usability and scalability across client environments.
Being accountable for strategic research, design and user-experience decisions related to core and new functions and features.
Independently leading user research efforts, including both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, usage data, A/B tests) methods to validate design decisions and optimize XM workflows; synthesize findings into actionable insights that inform design priorities.
Ensuring all XM designs meet WCAG accessibility standards and align with compliance requirements for healthcare and enterprise environments.
Collaborating closely with design counterparts on the Relias Platform to ensure XM designs align with platform standards and maintain a consistent, unified experience.
Managing stakeholder expectations and needs to keep teams aligned and bought into the product design vision and keep deliverables on track.
Providing and seek out feedback from peers across the organization to advocate for UX and improve your own skills
As part of your leadership growth, sharing your knowledge: collaborating with other designers, speaking on UX topics, and/or proactively educating others.

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

7+ years of experience in UX design, with a portfolio showcasing your work.
Bachelor’s Degree
Proficient in using wireframes to solve complex design challenges and communicate intricate design ideas, such as wireframing complex user journeys.
Designs seamless, end-to-end interaction flows that span multiple devices and user contexts.
Build high-fidelity prototypes with advanced interactions and ensure accessibility is deeply integrated into every design.
Creates and refines design metrics in collaboration with product and data teams; uses A/B testing and feedback loops to measure UX impact on both user goals and business KPIs.
Proactively seeks out opportunities to improve collaboration and performance
Uses research, feedback and evaluation to continually improve decision-making skills
Confident understanding and the ability to advocate for UX best practices, emphasizing accessibility and inclusion.
Solves complex information architecture problems such as multi-product navigation systems and ensures content and structures scale across user needs and product evolution.
Ability to think critically, solve complex problems, and make data-driven decisions.
Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, or similar.
Strong understanding of user-centered design principles and methodologies.
Empathy and aptitude for learning our diverse clients’ businesses and day-to-day experiences to better deliver intuitive, engaging, and effective product designs.
Bring experience designing for AI-powered products, such as features involving content summarization, conversational interfaces or predictive user experiences to help shape AI-driven enhancements.

IT WOULD BE IDEAL IF YOU HAVE:

Experience working in an Agile/Scrum development process
Capability with the Adobe Creative Suite, Figma, and Miro.
Experience with complex SaaS products, especially in a healthcare context
Familiarity with HTML and CSS

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute from the Raleigh/Durham airport). You would be expected to work in our Morrisville, NC Headquarters approximately 30/40 days/quarter.

Original Job Description

Senior UX Designer - Experience Management

Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
Flexible work environment with onsite and work from home options – you choose when you want to come into the office!
Active Employee Resource Groups open to all employees!
Comprehensive onboarding program – a great introduction to our company, customers and culture!
Growth and career advancement opportunities!
- Multiple development program options – leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees

Working closely with product managers, business stakeholders, and technology teams to develop a shared vision and lead a process to define and design experiences within XM, including wireframes, prototypes, and high-fidelity designs, that deliver on shared objectives.
Designing and refining user experiences for the Experience Management platform, including survey workflows, analytics dashboards, and integration touchpoints, ensuring usability and scalability across client environments.
Being accountable for strategic research, design and user-experience decisions related to core and new functions and features.
Independently leading user research efforts, including both qualitative (e.g., interviews, usability testing) and quantitative (e.g., surveys, usage data, A/B tests) methods to validate design decisions and optimize XM workflows; synthesize findings into actionable insights that inform design priorities.
Ensuring all XM designs meet WCAG accessibility standards and align with compliance requirements for healthcare and enterprise environments.
Collaborating closely with design counterparts on the Relias Platform to ensure XM designs align with platform standards and maintain a consistent, unified experience.
Managing stakeholder expectations and needs to keep teams aligned and bought into the product design vision and keep deliverables on track.
Providing and seek out feedback from peers across the organization to advocate for UX and improve your own skills
As part of your leadership growth, sharing your knowledge: collaborating with other designers, speaking on UX topics, and/or proactively educating others.

YOU’VE GOT WHAT IT TAKES IF YOU HAVE:

7+ years of experience in UX design, with a portfolio showcasing your work.
Bachelor’s Degree
Proficient in using wireframes to solve complex design challenges and communicate intricate design ideas, such as wireframing complex user journeys.
Designs seamless, end-to-end interaction flows that span multiple devices and user contexts.
Build high-fidelity prototypes with advanced interactions and ensure accessibility is deeply integrated into every design.
Creates and refines design metrics in collaboration with product and data teams; uses A/B testing and feedback loops to measure UX impact on both user goals and business KPIs.
Proactively seeks out opportunities to improve collaboration and performance
Uses research, feedback and evaluation to continually improve decision-making skills
Confident understanding and the ability to advocate for UX best practices, emphasizing accessibility and inclusion.
Solves complex information architecture problems such as multi-product navigation systems and ensures content and structures scale across user needs and product evolution.
Ability to think critically, solve complex problems, and make data-driven decisions.
Proficiency in design and prototyping tools such as Sketch, Figma, Adobe XD, or similar.
Strong understanding of user-centered design principles and methodologies.
Empathy and aptitude for learning our diverse clients’ businesses and day-to-day experiences to better deliver intuitive, engaging, and effective product designs.
Bring experience designing for AI-powered products, such as features involving content summarization, conversational interfaces or predictive user experiences to help shape AI-driven enhancements.

IT WOULD BE IDEAL IF YOU HAVE:

Experience working in an Agile/Scrum development process
Capability with the Adobe Creative Suite, Figma, and Miro.
Experience with complex SaaS products, especially in a healthcare context
Familiarity with HTML and CSS

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Senior UX Designer - Experience Management

Edtech.com's Summary

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