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edtech.com
MathWorks logo

MathWorks

Senior Web Application Developer

🇺🇸 Natick, MA

🕑 Full-Time

💰 TBD

💻 Information Technology

🗓️ April 23rd, 2025

ITIL ITSM

Edtech.com's Summary

MathWorks is hiring a Senior Web Application Developer. The role involves designing, developing, and maintaining ITSM solutions on the ServiceNow platform to enhance its environment, ensuring seamless integration and optimal performance. Candidates will collaborate with cross-functional teams, implement ITIL best practices, and stay updated with industry trends to drive innovation.
 
Highlights 
  • Develop and maintain ITSM applications on ServiceNow.
  • Customize and configure ITSM modules like Incident, Problem, Change, and more.
  • Required proficiency in JavaScript, HTML, and CSS.
  • Experience with ServiceNow development including scripting and UI development needed.
  • Bachelor's degree and 6 years of work experience, or master's with 3 years required.
  • Familiarity with ITIL processes and Agile methodologies.
  • Experience with REST APIs and web services.
  • Problem-solving skills and attention to detail are essential.

Senior Web Application Developer Full Description

Senior Web Application Developer


Job Summary
We are seeking a skilled and motivated ServiceNow ITSM Developer to join our ServiceNow development team. The ideal candidate will have a strong background in IT Service Management development, with specific expertise in the ServiceNow platform. You will be responsible for designing, developing, and maintaining ITSM solutions that enhance our ServiceNow environment, ensuring seamless integration and optimal performance.

Responsibilities
  • Develop and maintain ITSM applications on the ServiceNow platform, ensuring high performance and responsiveness.
  • Customize and configure ITSM modules, including Incident, Problem, Change, Service Request, and Knowledge Management.
  • Collaborate with cross-functional teams, including IT, business analysts, and stakeholders, to gather requirements and deliver solutions that meet business needs.
  • Implement ITIL best practices within the ServiceNow platform to optimize IT service delivery.
  • Conduct code reviews, testing, and documentation to ensure quality and compliance with standards.
  • Troubleshoot and resolve issues related to ITSM applications and the ServiceNow platform.
  • Stay updated with the latest industry trends and technologies to drive innovation within the team.

Minimum Qualifications
  • A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.

Additional Qualifications
  • Strong proficiency in JavaScript, HTML, and CSS.
  • Experience with ServiceNow development, including scripting, UI development, and integration.
  • Familiarity with ITIL processes and Agile development methodologies.
  • Excellent problem-solving skills and attention to detail.
  • Experience with REST APIs and web services.
  • Knowledge of additional JavaScript frameworks and libraries (e.g., Angular, React).
  • Experience in data analysis and reporting within ITSM contexts.

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